Few days ago I was noticed of new firmware available for my 5800 xm by Nokia. I tried to update via the Nokia Software Updater and it says (still) that there is no update. When I use the Ovi Suite, it says that the 40.x firmware is available and it starts to upgrade and says that this was successful but it isn´t.
Can anyone explain this to me, please?
By the way - the internet page also tells me that there is firmware 40.x available for me.
have you checked your mobile firmware by pressing *#0000# ?
You are entering your product code in the firmware checker box and getting something returned in the green box saying latest firmware for your phone is V4 ?
try product code checker app to be sure that the code on the label is the one in the phone FW
Good luck mate coz u'll need it!! Am trying everything for a month now but still no luck just a waist of time.... nokia sent me to carphone warehouse in guildford but they said I should go to Kingston!!! No thanks, not that easy for me. just need a clear answer here. Is the handset faulty if it doesn't accept firmware the normal way?
I now know the solution.
A few weeks ago I went to a service point which flashed my phone to V31.x and they must have changed the product code. Another Service point read it out with a software and they told me that the code in the phone is different to the code on the sticker underneath the battery. So I think I'll have to go to the first store again so that they flash the phone again.
Thank you for your help and good wishes.
Is there a way for the normal owner/buyer/user to find out if the product code for his handset is really the one on the sticker please? Does it need a special software only at Nokia points? Isn't customer right to know and verify what they're getting?!