[GauravM]

Hi
I am using lumia 800 with Airtel as service provider in Delhi, India. Update on my phone and Zune on PC says "no update available" where as nokia site and one of the text from nokia says software update is available.
Can u please help me in installing latest software.

[farby · Accepted solution]

The update is rolled out in staggered manner.. so you need to wait and keep on checking..Should not be far off ...

[ironmann]

i have two lumia 800. one 6 month old one bran new but has been in a box for 6 month. my second phone does`nt update. dosent even show that thier any uypdat

[93tid]

That's perfectly normal. Rollout of updates is based on IMEI and network/operator approval. You can buy two handsets on the same day from the same place and they can still get the update weeks apart.

[hacin]

can you help me to update my phone? my sister got her update even we have the same phone ,but my phone does not have any update. i used to connect my phone after every 24 hours in my pc but there is no update found. your response will be a good help. Thank you.

[farby]

The post by 93tid above explains your situation. You can't do anything other than wait and keep on checking ..

[GauravM]

In the cases where the update is still awaited and the exact reason is not known whether it is due to IMEI or the network service provider, Does nokia care centres can load the latest software specially in Delhi, India?

[farby]

You may contact the Nokia Care directly and provide the details they want to get a definite reply ..

[hellslyne]

Hi 93tid, thanks for clearing that up.

But, I thought windows would be little fragmented when they started off. Now, we have 7.8, 7.5 and 8 in the same environment making me wonder how it would turn out further down....

Can anyone explain how IMEI affects the update? or how operator affects it on an unlocked phone?

[93tid]

Updates are released in batches, so the IMEI will define in which batch will be included the update for your handset specifically.

Even unlocked phones need a network to be used, therefore they need approval by the networks operating in the market for which the handset was intended to ensure compatibility.