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N70 -"Phone start-up failed. Contact the retailer"

Counsellor
Posts: 130

N70 -"Phone start-up failed. Contact the retailer"

I used the Updater, phone worked fine, restored a phone backup to the phone to give me back my contacts etc That sort of worked. Whilst the phone had everything back on it PCsuite wouldn't actualy say that it had finished the restore.

Anyway, browsed the menu and found "Active Standby" was now an option. On the previous Three branded firmware this was not available. When I turned it on the phone rebooted and gave me the start-up error at the hand of the handshake logo.

I can skip this by pressing the Hang-up button and the phone goes to the standby screen. After a few secs the phone reboots then goes into a rebooting loop.

Is there anything I can do at home to reset the thing ? I've tried the Green,*,3 combo with no luck. Thanks

Nokia 808
Nokia CK-200
Professor
sosul
Posts: 405

Re: N70 -"Phone start-up failed. Contact the retailer"

Seems like you are going to have to take it to a repair centre. If the reset doesnt work there is little else you can do.
Counsellor
mjboia
Posts: 160

Re: N70 -"Phone start-up failed. Contact the retailer"

What version of PC Suite were you using at the time of the backup/restore?

I've done the same thing (see conditions in the following list) and the restore failed completely, although the phone still works (no contacts, almost none aditional application, partial messages, etc).

The active Standby was an available option since I bought the N70, sometime in the 4qtr 2005 (cant remember he previous firmware version). In my case, it still works ok. It was a definiton that was restored in the buggy incomplete restore process.

Firmware:
V 5.0616.02.0.3
24-04-06
RM-84
Nokia N70

Nokia PC Suite 6.81.13.0 (USB Cable CA-53)

Win XP PRO SP2
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

I am using ther same PCsuite.
My restore updated the phone, just pcsuite didn't get to a point where it said "task completed".

Active standby wasn't available with the N70 on "3" branded phones, here in Australia anyway. They had it removed for some reason. See what I get back from the nokia repairer next week. Apparently they can't put it back to the last firmware version.
Nokia 808
Nokia CK-200
Sage
Posts: 48

Re: N70 -"Phone start-up failed. Contact the retailer"

How does your NSU log file at c:\temp\fps8_ta.log look like? Can you post it here for rest of us to see???
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

Contacted repairer today. They said a new circuit board had to be ordered for the phone. I guess this mean even they couldn't reflash it.

Here's the contents of that file as requested, first part of it anyway,

03:29:00 ThreadID:00000a1c -------BUS_NAME:USB
03:29:00 ThreadID:00000a1c -ERROR/INFO-Opening to port 0
03:29:00 ThreadID:00000a1c -ERROR/INFO-Could not initialize FLS device, detecting prommer...
03:29:00 ThreadID:00000a1c -------Adl flash selected. Prommer detection will be skipped.
03:29:00 ThreadID:00000a1c -------File index 0 c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\rm84_50616203.c0
03:29:00 ThreadID:00000a1c -------File index 1 c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\50616203_RM84rd.VB7
03:29:00 ThreadID:00000a1c -Debug-File name for NOR page size search: c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\50616203_RM84rd.VB7
03:29:00 ThreadID:00000a1c -Debug-NOR page size sub block not found.
03:29:00 ThreadID:00000a1c -Debug-File c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\rm84_50616203.c0 read to memory to separate the data
03:29:01 ThreadID:00000a1c -Debug-File c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\50616203_RM84rd.VB7 read to memory to separate the data
03:29:03 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 1 of 2
03:29:03 ThreadID:00000a1c -Debug-Cmt->Communication verified to AdlServer.
03:29:03 ThreadID:00000a1c -Debug-Cmt->AdlServer: Phone info requested succesfully
03:29:03 ThreadID:00000a1c -Debug-ADL_SB_OTI_BB5_MS_INFO sublock found
03:29:03 ThreadID:00000a1c -Debug-Ape rootkey hash: 2ch 5h 36h 9fh 57h cch 3ch 4ch f9h e7h 83h e8h 3dh 9bh 51h 2bh
03:29:03 ThreadID:00000a1c -Debug-Ape papubkey hash: fh 72h bfh 9dh e5h d6h 71h 1bh 3bh 11h 33h ebh cah b5h 91h 4fh a4h 19h c7h 8dh
03:29:03 ThreadID:00000a1c -Debug-TypeDesigLen = 6 ProductCodeLen = 8
03:29:03 ThreadID:00000a1c -Debug-Product Type RM-84 Code: 0530324
03:29:03 ThreadID:00000a1c -Debug-ADL_SB_OTI_BB5_SECURITY_INFO sublock found
03:29:03 ThreadID:00000a1c -Debug-Cmt rootkey hash: e9h efh f4h bfh aah 53h 93h 21h 7ch a6h b1h 77h 55h fch 3eh 14h
03:29:03 ThreadID:00000a1c -Debug-Cmt papubkey hash:fh 72h bfh 9dh e5h d6h 71h 1bh 3bh 11h 33h ebh cah b5h 91h 4fh a4h 19h c7h 8dh
03:29:03 ThreadID:00000a1c -ERROR/INFO-Storing hash codes to HDD
03:29:03 ThreadID:00000a1c -ERROR/INFO-Hash codes stored to HDD
03:29:03 ThreadID:00000a1c -ERROR/INFO-Getting Loader data from image
03:29:03 ThreadID:00000a1c -Debug-Loader size = 0. Agent size 0
03:29:03 ThreadID:00000a1c -Debug-Loader size = 0. Agent size 0
03:29:03 ThreadID:00000a1c -ERROR/INFO-Loader/Ua sizes inside image APE 0, CMT 0
03:29:03 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 1 of 3
03:29:03 ThreadID:00000a1c -Debug-Cmt->Communication verified to AdlServer.
03:29:03 ThreadID:00000a1c -Debug-Cmt->AdlServer: Phone info requested succesfully
03:29:03 ThreadID:00000a1c -Debug-Cmt->Found APE AdlLoader file: C:\Program Files\Common Files\Nokia\Service Layer\Service Modules\ServiceModule_00001\Loaders\ADLREVA00.adl
03:29:03 ThreadID:00000a1c -Debug-Cmt->Found CMT AdlLoader file: C:\Program Files\Common Files\Nokia\Service Layer\Service Modules\ServiceModule_00001\Loaders\ADLREVC00.adl
03:29:03 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 1 of 7
03:29:03 ThreadID:00000a1c -Debug-Cmt->Communication verified to AdlServer.
03:29:03 ThreadID:00000a1c -Debug-Getting file size
03:29:03 ThreadID:00000a1c -Debug-Cmt->Flash file code succesfully read from file
03:29:03 ThreadID:00000a1c -Debug-ModifyLoaderBlocksIfNeeded
03:29:03 ThreadID:00000a1c -Debug-Num of loader programming blocks 23, size 43416,iDataCopyIndex 43416

03:29:03 ThreadID:00000a1c -Debug-If no modified blocks return immediately,vecCopyBlocks.size() == 0

03:29:03 ThreadID:00000a1c -Debug-Sum of loader bytes 3992351
03:29:03 ThreadID:00000a1c -Debug-Cmt->AdlServer: AdlLoader code reflash request sent succesfully
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 4%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 8%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 13%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 17%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 21%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 26%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 30%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 34%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 39%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 43%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 47%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 52%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 56%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 60%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 65%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 69%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 73%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 78%
03:29:03 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 82%
03:29:04 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 86%
03:29:04 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 91%
03:29:04 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 95%
03:29:04 ThreadID:00000a1c -Debug-Cmt->Sending Loader code: 100%
03:29:04 ThreadID:00000a1c -Debug-Cmt->AdlServer: AdlLoader code succesfully sent to phone
03:29:04 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 1 of 7
03:29:04 ThreadID:00000a1c -Debug-Ape->Communication verified to AdlServer.
03:29:04 ThreadID:00000a1c -Debug-Getting file size
03:29:04 ThreadID:00000a1c -Debug-Cmt->Flash file code succesfully read from file
03:29:04 ThreadID:00000a1c -Debug-ModifyLoaderBlocksIfNeeded
03:29:04 ThreadID:00000a1c -Debug-Num of loader programming blocks 46, size 87032,iDataCopyIndex 87032

03:29:04 ThreadID:00000a1c -Debug-If no modified blocks return immediately,vecCopyBlocks.size() == 0

03:29:04 ThreadID:00000a1c -Debug-Sum of loader bytes 7753796
03:29:04 ThreadID:00000a1c -Debug-Ape->AdlServer: AdlLoader code reflash request sent succesfully
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 2%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 4%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 6%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 8%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 10%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 13%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 15%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 17%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 19%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 21%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 23%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 26%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 28%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 30%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 32%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 34%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 36%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 39%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 41%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 43%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 45%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 47%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 50%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 52%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 54%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 56%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 58%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 60%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 63%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 65%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 67%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 69%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 71%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 73%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 76%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 78%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 80%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 82%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 84%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 86%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 89%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 91%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 93%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 95%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 97%
03:29:04 ThreadID:00000a1c -Debug-Ape->Sending Loader code: 100%
03:29:04 ThreadID:00000a1c -Debug-Ape->AdlServer: AdlLoader code succesfully sent to phone
03:29:04 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 1 of 3
03:29:04 ThreadID:00000a1c -Debug-Ape->Communication verified to AdlServer.
03:29:04 ThreadID:00000a1c -Debug-Ape->AdlServer running...
03:29:04 ThreadID:00000a1c -Debug-Sending prepare for reboot
03:29:04 ThreadID:00000a1c -Debug-Cmt->Ready for reboot
03:29:04 ThreadID:00000a1c -Debug-Sending prepare for reboot
03:29:04 ThreadID:00000a1c -Debug-Ape->Ready for reboot
03:29:04 ThreadID:00000a1c -Debug-Ape->Rebooting phone
03:29:04 ThreadID:00000a1c -Debug-Ape->Phone rebooted to Adl flash mode
03:29:07 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 1 of 80
03:29:10 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 2 of 80
03:29:12 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 3 of 80
03:29:15 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 4 of 80
03:29:17 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 5 of 80
03:29:20 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 6 of 80
03:29:22 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 7 of 80
03:29:22 ThreadID:00000a1c -Debug-Ape->Communication verified to Adl Loader
03:29:22 ThreadID:00000a1c -Debug-Communication verified to Adl Loader(safe extension)
03:29:22 ThreadID:00000a1c -Debug-Cmt->Estimated flashing time 5 min 1 sec
03:29:23 ThreadID:00000a1c -Debug-Info: Ready for flash info sent succesfully
03:29:23 ThreadID:00000a1c -Debug-Info: Ready for flash info sent succesfully
03:29:23 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 1 of 3
03:29:23 ThreadID:00000a1c -Debug-Cmt->Communication verified to Adl Loader
03:29:23 ThreadID:00000a1c -Debug-Communication verified to Adl Loader(safe extension)
03:29:23 ThreadID:00000a1c -------BB5_COMMON_HEADER timestamp : 0x4422919A - Thu Mar 23 23:16:26 2006

03:29:23 ThreadID:00000a1c -Debug-Product Type RM-84 Code: 0530324
03:29:23 ThreadID:00000a1c -Debug-Info: MS info stored successfully
03:29:23 ThreadID:00000f88 -Debug-Cmt->c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\rm84_50616203.c0
03:29:23 ThreadID:00000f88 -Debug-Cmt->Erasing of file 1 started
03:29:27 ThreadID:00000f88 -Debug-Cmt->Programming: 1%
03:29:30 ThreadID:00000f88 -Debug-Cmt->Programming: 2%
03:29:33 ThreadID:00000f88 -Debug-Cmt->Programming: 3%
03:29:36 ThreadID:00000f88 -Debug-Cmt->Programming: 4%
03:29:39 ThreadID:00000f88 -Debug-Cmt->Programming: 5%
03:29:42 ThreadID:00000f88 -Debug-Cmt->Programming: 6%
03:29:45 ThreadID:00000f88 -Debug-Cmt->Programming: 7%
03:29:48 ThreadID:00000f88 -Debug-Cmt->Programming: 8%
03:29:51 ThreadID:00000f88 -Debug-Cmt->Programming: 9%
03:29:54 ThreadID:00000f88 -Debug-Cmt->Programming: 10%
03:29:56 ThreadID:00000f88 -Debug-Cmt->Programming: 11%
03:30:00 ThreadID:00000f88 -Debug-Cmt->Programming: 12%
03:30:03 ThreadID:00000f88 -Debug-Cmt->Programming: 13%
03:30:05 ThreadID:00000f88 -Debug-Cmt->Programming: 14%
03:30:08 ThreadID:00000f88 -Debug-Cmt->Programming: 15%
03:30:12 ThreadID:00000f88 -Debug-Cmt->Programming: 16%
03:30:15 ThreadID:00000f88 -Debug-Cmt->Programming: 17%
03:30:16 ThreadID:00000f88 -Debug-Cmt->Erasing of file 1 finished
03:30:16 ThreadID:00000f88 -Debug-Cmt->Programming of file 1 started
03:30:17 ThreadID:00000f88 -Debug-Cmt->Programming: 17%
Nokia 808
Nokia CK-200
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

03:30:17 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:30:17 ThreadID:00000f88 -Debug-Cmt->Programming: 18%
03:30:17 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:30:17 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:30:17 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:30:17 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:30:17 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:30:17 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:30:17 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:30:20 ThreadID:00000f88 -Debug-Cmt->Programming: 19%
03:30:23 ThreadID:00000f88 -Debug-Cmt->Programming: 20%
03:30:26 ThreadID:00000f88 -Debug-Cmt->Programming: 21%
03:30:29 ThreadID:00000f88 -Debug-Cmt->Programming: 22%
03:30:32 ThreadID:00000f88 -Debug-Cmt->Programming: 23%
03:30:33 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:30:33 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:30:35 ThreadID:00000f88 -Debug-Cmt->Programming: 24%
03:30:38 ThreadID:00000f88 -Debug-Cmt->Programming: 25%
03:30:41 ThreadID:00000f88 -Debug-Cmt->Programming: 26%
03:30:44 ThreadID:00000f88 -Debug-Cmt->Programming: 27%
03:30:47 ThreadID:00000f88 -Debug-Cmt->Programming: 28%
03:30:50 ThreadID:00000f88 -Debug-Cmt->Programming: 29%
03:30:53 ThreadID:00000f88 -Debug-Cmt->Programming: 30%
03:30:56 ThreadID:00000f88 -Debug-Cmt->Programming: 31%
03:30:59 ThreadID:00000f88 -Debug-Cmt->Programming: 32%
03:31:02 ThreadID:00000f88 -Debug-Cmt->Programming: 33%
03:31:05 ThreadID:00000f88 -Debug-Cmt->Programming: 34%
03:31:08 ThreadID:00000f88 -Debug-Cmt->Programming: 35%
03:31:11 ThreadID:00000f88 -Debug-Cmt->Programming: 36%
03:31:14 ThreadID:00000f88 -Debug-Cmt->Programming: 37%
03:31:14 ThreadID:00000f88 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey e9,ef,f4,bf,aa
03:31:15 ThreadID:00000f88 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:15 ThreadID:00000f88 -Debug-Next block check: Detected Papub block
03:31:15 ThreadID:00000f88 -Debug-Root key has match, check papubkeys
03:31:15 ThreadID:00000f88 -Debug-Next block check: Detected Papub block
03:31:15 ThreadID:00000f88 -Debug-Root key has match, check papubkeys
03:31:15 ThreadID:00000f88 -Debug-Next block check: Detected Papub block
03:31:15 ThreadID:00000f88 -Debug-Starting to select papubblocks from 2 blocks
03:31:15 ThreadID:00000f88 -Debug-Used papub f,72,bf,9d,e5... Rootkey e9,ef,f4,bf,aa
03:31:15 ThreadID:00000f88 -Debug-Papubkeys data already sent, continuing
03:31:15 ThreadID:00000f88 -Debug-Rootkey hash does not match in Papub certificate block, searching for next one
03:31:15 ThreadID:00000f88 -Debug-Papubkeys data already sent, continuing
03:31:15 ThreadID:00000f88 -Debug-Rootkey hash does not match in Papub certificate block, searching for next one
03:31:15 ThreadID:00000f88 -Debug-Cmt->Programming of file 1 finished
03:31:15 ThreadID:00000de4 -Debug-Ape->c:\program files\common files\nokia\service layer\service modules\servicemodule_00001\products\RM-84\rm84_50616203.c0
03:31:15 ThreadID:00000de4 -Debug-Ape->Erasing of file 1 started
03:31:15 ThreadID:00000de4 -Debug-Ape->Programming: 37%
03:31:17 ThreadID:00000de4 -Debug-Ape->Programming: 38%
03:31:20 ThreadID:00000de4 -Debug-Ape->Programming: 39%
03:31:23 ThreadID:00000de4 -Debug-Ape->Programming: 40%
03:31:26 ThreadID:00000de4 -Debug-Ape->Programming: 41%
03:31:27 ThreadID:00000de4 -Debug-Ape->Erasing of file 1 finished
03:31:27 ThreadID:00000de4 -Debug-Ape->Erasing of file 2 started
03:31:27 ThreadID:00000de4 -Debug-Ape->Programming: 41%
03:31:29 ThreadID:00000de4 -Debug-Ape->Programming: 42%
03:31:32 ThreadID:00000de4 -Debug-Ape->Programming: 43%
03:31:34 ThreadID:00000de4 -Debug-Ape->Erasing of file 2 finished
03:31:34 ThreadID:00000de4 -Debug-Ape->Programming of file 1 started
03:31:34 ThreadID:00000de4 -Debug-AdlLoader: Sending Partition Info
03:31:34 ThreadID:00000de4 -Debug-Ape->Programming: 43%
03:31:34 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:34 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:34 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:34 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:34 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:34 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:34 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:34 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:34 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:34 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:35 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:35 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:35 ThreadID:00000de4 -Debug-Rootkey hash does not match in Papub certificate block, searching for next one
03:31:35 ThreadID:00000de4 -Debug-Rootkey hash does not match in Papub certificate block, searching for next one
03:31:35 ThreadID:00000de4 -Debug-Next block check: Detected Papub block
03:31:35 ThreadID:00000de4 -Debug-Root key has match, check papubkeys
03:31:35 ThreadID:00000de4 -Debug-Next block check: Detected Papub block
03:31:35 ThreadID:00000de4 -Debug-Root key has match, check papubkeys
03:31:35 ThreadID:00000de4 -Debug-Starting to select papubblocks from 2 blocks
03:31:35 ThreadID:00000de4 -Debug-Used papub f,72,bf,9d,e5... Rootkey 2c,5,36,9f,57
03:31:35 ThreadID:00000de4 -Debug-Matching CERTIFICATE_DATA_BB5 block detected Rootkey 2c,5,36,9f,57
03:31:35 ThreadID:00000de4 -Debug-Rootkey hash does not match, in CERTIFICATE_DATA_BB5
03:31:35 ThreadID:00000de4 -Debug-Ape->Programming: 44%
03:31:38 ThreadID:00000de4 -Debug-Ape->Programming: 45%
03:31:41 ThreadID:00000de4 -Debug-Ape->Programming: 46%
03:31:44 ThreadID:00000de4 -Debug-Ape->Programming: 47%
03:31:47 ThreadID:00000de4 -Debug-Ape->Programming: 48%
03:31:50 ThreadID:00000de4 -Debug-Ape->Programming: 49%
03:31:53 ThreadID:00000de4 -Debug-Ape->Programming: 50%
03:31:56 ThreadID:00000de4 -Debug-Ape->Programming: 51%
03:31:59 ThreadID:00000de4 -Debug-Ape->Programming: 52%
03:32:02 ThreadID:00000de4 -Debug-Ape->Programming: 53%
03:32:05 ThreadID:00000de4 -Debug-Ape->Programming: 54%
03:32:08 ThreadID:00000de4 -Debug-Ape->Programming: 55%
03:32:11 ThreadID:00000de4 -Debug-Ape->Programming: 56%
03:32:14 ThreadID:00000de4 -Debug-Ape->Programming: 57%
03:32:17 ThreadID:00000de4 -Debug-Ape->Programming: 58%
03:32:20 ThreadID:00000de4 -Debug-Ape->Programming: 59%
03:32:23 ThreadID:00000de4 -Debug-Ape->Programming: 60%
03:32:26 ThreadID:00000de4 -Debug-Ape->Programming: 61%
03:32:29 ThreadID:00000de4 -Debug-Ape->Programming: 62%
03:32:32 ThreadID:00000de4 -Debug-Ape->Programming: 63%
03:32:35 ThreadID:00000de4 -Debug-Ape->Programming: 64%
03:32:38 ThreadID:00000de4 -Debug-Ape->Programming: 65%
03:32:41 ThreadID:00000de4 -Debug-Ape->Programming: 66%
03:32:44 ThreadID:00000de4 -Debug-Ape->Programming: 67%
03:32:47 ThreadID:00000de4 -Debug-Ape->Programming: 68%
03:32:50 ThreadID:00000de4 -Debug-Ape->Programming: 69%
03:32:53 ThreadID:00000de4 -Debug-Ape->Programming: 70%
03:32:56 ThreadID:00000de4 -Debug-Ape->Programming: 71%
03:32:59 ThreadID:00000de4 -Debug-Ape->Programming: 72%
03:33:02 ThreadID:00000de4 -Debug-Ape->Programming: 73%
03:33:05 ThreadID:00000de4 -Debug-Ape->Programming: 74%
03:33:08 ThreadID:00000de4 -Debug-Ape->Programming: 75%
03:33:11 ThreadID:00000de4 -Debug-Ape->Programming: 76%
03:33:14 ThreadID:00000de4 -Debug-Ape->Programming: 77%
03:33:17 ThreadID:00000de4 -Debug-Ape->Programming: 78%
03:33:20 ThreadID:00000de4 -Debug-Ape->Programming: 79%
03:33:23 ThreadID:00000de4 -Debug-Ape->Programming: 80%
03:33:26 ThreadID:00000de4 -Debug-Ape->Programming: 81%
03:33:29 ThreadID:00000de4 -Debug-Ape->Programming: 82%
03:33:32 ThreadID:00000de4 -Debug-Ape->Programming: 83%
03:33:35 ThreadID:00000de4 -Debug-Ape->Programming: 84%
03:33:38 ThreadID:00000de4 -Debug-Ape->Programming: 85%
03:33:41 ThreadID:00000de4 -Debug-Ape->Programming: 86%
03:33:44 ThreadID:00000de4 -Debug-Ape->Programming: 87%
03:33:47 ThreadID:00000de4 -Debug-Ape->Programming: 88%
03:33:50 ThreadID:00000de4 -Debug-Ape->Programming: 89%
03:33:53 ThreadID:00000de4 -Debug-Ape->Programming: 90%
03:33:56 ThreadID:00000de4 -Debug-Ape->Programming: 91%
03:33:59 ThreadID:00000de4 -Debug-Ape->Programming: 92%
03:34:02 ThreadID:00000de4 -Debug-Ape->Programming: 93%
03:34:05 ThreadID:00000de4 -Debug-Ape->Programming: 94%
03:34:08 ThreadID:00000de4 -Debug-Ape->Programming: 95%
03:34:08 ThreadID:00000de4 -Debug-Ape->Programming: 96%
03:34:08 ThreadID:00000de4 -Debug-Ape->Programming: 97%
03:34:08 ThreadID:00000de4 -Debug-Ape->Programming: 98%
03:34:09 ThreadID:00000de4 -Debug-Ape->Programming: 99%
03:34:09 ThreadID:00000de4 -Debug-Ape->Programming: 100%
03:34:09 ThreadID:00000de4 -Debug-Ape->Programming of file 1 finished
03:34:09 ThreadID:00000a1c -Debug-Ape->Trying to verify communication 1 of 3
03:34:09 ThreadID:00000a1c -Debug-Ape->Communication verified to Adl Loader
03:34:09 ThreadID:00000a1c -Debug-Communication verified to Adl Loader(safe extension)
03:34:09 ThreadID:00000a1c -Debug-Sending prepare for reboot
03:34:09 ThreadID:00000a1c -Debug-Cmt->Ready for reboot
03:34:09 ThreadID:00000a1c -Debug-Sending prepare for reboot
03:34:09 ThreadID:00000a1c -Debug-Ape->Ready for reboot
03:34:09 ThreadID:00000a1c -Debug-Ape->Rebooting phone
03:34:09 ThreadID:00000a1c -Debug-Ape->Phone rebooted, phone will be started in test mode
03:34:09 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 1 of 30
03:34:15 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 2 of 30
03:34:20 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 3 of 30
03:34:23 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 4 of 30
03:34:25 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 5 of 30
03:34:28 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 6 of 30
03:34:30 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 7 of 30
03:34:33 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 8 of 30
03:34:35 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 9 of 30
03:34:38 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 10 of 30
03:34:40 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 11 of 30
03:34:43 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 12 of 30
03:34:45 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 13 of 30
03:34:48 ThreadID:00000a1c -Debug-Cmt->Trying to verify communication 14 of 30
03:34:48 ThreadID:00000a1c -Debug-Cmt->Communication verified to AdlServer.
03:34:48 ThreadID:00000a1c -------USB flashing succeeded
Nokia 808
Nokia CK-200
Advisor
Posts: 8

Re: N70 -"Phone start-up failed. Contact the retailer"

I had the same thing happen to me - flash went fine, but restoring with PCsuite gave that error. If you still have the phone with you, try continously pressing the red 'hang-up' key while the phone is starting up and see if it gets into the main menu. With mine it would then get to the menu but restart itself, yet after this happens you don't need to press the red key as its starting - it gets itself into a loop of restarting until you take the battery out.

The first N70 I tried it on I took to a service centre who said they couldn't flash it and sent it away... 3 weeks later I got back a working phone :smileyhappy: But getting impatient I repeated the process with a 2nd N70 getting the same results. I found that there was just enough time to enter *#7370# when it got into the menu which would cause the phone to format itself and on completing would startup fine again.

After some playing with restoring files using a file manager instead of PCsuite, I discovered that there was a file 'SCShortcutEngine.xxx' (I can't remember the extension) in c:\system\data and with that present from the old backup the phone wouldn't start. Delete that file and the phone starts fine with the rest of the data present. I checked after using the phone and that file had been recreated but was about 30 bytes smaller (~60 vs ~90 bytes).
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

I had the same reboot loop.
If I hit the hangup button it would get past the "phone startup failed" and get to the main screen, but after a fews secs the rebooting loop would start.

Unfortunately it wouldn't be on long enough to go into the menu and turn off active standby, which is what seemed to have triggerd the problem.
Nokia 808
Nokia CK-200
Counsellor
mjboia
Posts: 160

Re: N70 -"Phone start-up failed. Contact the retailer"

Turnipatour,

which file manager did you use?

MJ
Advisor
Posts: 8

Re: N70 -"Phone start-up failed. Contact the retailer"

It was FExplorer free download from http://www.gosymbian.com/

I first installed it on the freshly formatted phone, loaded it up, then started a restore on pcsuite. During the restore, it asks if you want to close FExplorer, just say no. Then go to c:\system\data and delete the SCShortcutEngine file before the restore completes (One advantage with the new pcsuite - the restore never completes so you've got as long as you like!!)
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

Got my phone back (a brand new one at that), yay.

Did a restore for my contacts etc, turned on Active Standby and got the rebooting loop again.

Back to Service
Nokia 808
Nokia CK-200
Counsellor
Posts: 130

Re: N70 -"Phone start-up failed. Contact the retailer"

Actually, the restore I refer to in the above post also never completed, even though it did say 100% Complete it never gave a confirmation message of any sort. I rang Nokia and they said click Cancel (it was the only button available)
Nokia 808
Nokia CK-200
Registered Member
Zynell
Posts: 1

Re: N70 -"Phone start-up failed. Contact the retailer"

Enter the code *#7370# on standby mode to format your n70...make sure you remember your lock code,the default code is 12345

Registered Member
alwinabi
Posts: 1

Re: N70 -"Phone start-up failed. Contact the retailer"

nokia n70 my phone problem is retriler