27-11-2007 15:40 - edited 27-11-2007 15:40
Message Edited by marlboro35 on 27-Nov-200703:42 PM
24-02-2008 16:03 - edited 24-02-2008 16:03
Upgrading the firmware for your phone is not a simple procedure, it is the equivalent of installing an OS upgrade onto a laptop
However it is something that you are better off doing as FW upgrades tend to remove bugs in the phone and sometimes introduce new features.
Now occasionaly it can go wrong, especialy if there are problems with your internet connection or PC.
A couple of rules of thumb,
1) Do not try unless you have a reliable broardband connection, If using a wireless router consider plugging your PC/Laptop in via an ethernet port, If your computer regularly looses and needs to re-establish connection with the internet then don't use it to update the phone.
2) When updating your phone do not have anything else running on your PC, start from a fresh boot and just use the NSU
If you are unsure or unable to do this then take the phone to a Nokia care point and let them do the upgrade for you
If you do attempt yourself and have problems and the phone is unrecoverable take it to your nearest Nokia Care Point, Provided the Warentee is still valid they will fix it for free.
There is a method to re-flashing a dead phone at home using USB. I have never ever done it by myself. So I can’t guaranty any thing about, but to try as a last resort before it taking in to a Nokia Care.
I don't know whether it against the forum rules it is publishing in here.
if any one interest to know about more, please let me know by sending a privet massage.
There is no approved means of flashing a dead phone yourself. Nokia Software Updater only works on phones that are switched on. The only other way would be to look for unofficial software to hack the phone, and in doing so risk causing further damage and turning a seemingly dead phone in to an absolutely dead phone.
If it won't start, do yourself a favour and get it professionally reflashed.
I´ve tried everything ...even hard reset (pressing * + 3 + green botton) but it doesnt worked... i ve sent my phone to Nokia care already for lucky I still have guarantee but anyway thank you for your help =D
The reason that the official software update crashes and screws your world up is because Nokia want you to spend your hard earned monies on a "shiny new product".
This problem has happened to me a few months ago now but hopefully i can shed some light upon this gloomy subject.
Basically there is no easy fix and the phone needs to be re-flashed...
When the update was running and abruptly stopped it was updating files in the phones (for lack of a better word) BIOS
thus without these files being present the phone is how it was when it first rolled off the production line.... ready for flashing by an operative.... its dead, useless, unsightly and who would want a very expensive paperweight thats meant to have functions but doesn't??
The only way to fix is to contact a care centre (which are quite frustrating to talk to via email due to it being like a game of chinese whispers whilst you are bounced back and forth through different departments and line managers) or by spending a pretty penny on a peice of kit (for FLASHING mobile phones) called JAFBOX (with additional extras) and re-flashing the phone yourself.... but i recommend visiting local shops that specialise in unlocking as its the same kind of principal and they would have the necessary software / hardware for the cause... or they would in a perfect, non capitalistic world!
im in the market for a new phone now either way =( and for once it might not be a NOKIA after the current fiasco!!!!
THE MANUAL RESET(s) WILL ONLY WORK IF IT IS NOT A PROBLEM WITH THE PHONES "BIOS"
you can tell if the phone needs flashing by one simple test,
turn the phone on,
if there is a nokia logo and no backlight and the phone progresses no further (i.e. you don't ever get to the "handshake" logo) then it most likely needs re-flashing