This is my first post to nokia. Well i purchased new NOKIA X2 in september . Yesterday i connected it to NOKIA OVI SUITE . It gaves me a message of " NEW SOFTWARE UPDATE IS AVAILABLE". I clicked on yes . It downloaded first bt when it starts installing it starts showing messages of USB CABLE DISCONNECTED . First i afraid but i checked my port the cable was actually connected then my phone get OFF and gone on test mode . New update not installed but it send my mobile on TEST MODE . I went to nokia care centre in Pakistan they said it looks like that your cell phone is dead . PLEASE PLEASE advice me what can i do on this situation i dont want my X2 in dead condition please advise me !!
For how much time did it show 'Test Mode' ? Try again and wait for some time (upto 5 minutes) when the phone switches off during the update... If you can't succeed you may have to get it done thru' Nokia Care...
P.S. Take back-up before the update...
I had the same problem when i try to update my X2 from v4.90 to v.8.17 like uuuuuuuuuuu. I try with Ovi Suite and Nokia updater software but both Updates didn't finish succesfully and appear the message
THE CONNECTION DISSAPEAR
PLEASE REMOVE USB CALE AND THEN RECCONECTED
AND PRESS OK
I tried a lot of times to recconect my X2 but only the programs did'n find the X2. My PC found it!!!So the installation didn't finish ever succesfully!
Test Mode dissapear when i remove battery.I check the version on my X2 after and it was v8.17 but i don't know if the installation.
In Windows 7 and Windows Vista the reason for failure may be caused by windows trying to download and install additional conflicting device drivers during the update process.
To disable windows device installation for the duration of the Nokia Suite process do to following:
After this process please try to run the Nokia Suite process again. You may need to manually connect to your device again using Nokia Suite's "Add New Device".
Remember to enable the windows device driver settings after successfull installation.