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Re: New Nokia N8 Cant update Important Software Up...

Counsellor
zoran1981
Posts: 33

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

I've just updated mine with applications update, nokia theme and video update via Ovi suite..maybe something was wrong with the nokia servers

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Contributor
Chudz
Posts: 6

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Yep there was but once its fails once it will fail forever unless you reset to factory settings.
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Advisor
shadowfang
Posts: 17

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

im so confuse right now is *#7370# is a hard or soft reset for C7?? i always tried that & now im missing the app update 1.01 i think?? BTW i update all now successfully on OVI SUITE, & ya i think the problem is in there & still there's a problem it still failed on the history of the update(on the phone ofcourse)

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Contributor
Posts: 8

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Mmmmh I'm in shock too...

I got a N8 too (yesterday)

I was able to update a few themes via software update but the important update, the dab radio and videos are not able to update...

 

Its very strange. On my N97 mini the software updater shows an optional update named photos and this one isnt able to install it... its an error too...

 

I'm curious how Nokia will fix this issue...

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Contributor
Posts: 5

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

I managed to get it working by putting a spare SIM I had. You guys can also retry updating without a SIM, or SIM from a different operator.

 

I have posted more details on my blog at:

http://www.orison.biz/blogs/chall3ng3r/?p=2871

 

Best regards,

 

// chall3ng3r //

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Contributor
Posts: 8

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Mmmmh, i tried your workaround with another sim but it doesnt work for me. I also tried the offline mode, without sim inside the phone...

nothing works...

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Advisor
shadowfang
Posts: 17

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

hey guys just use the ovi suite just like zoran said bcoz i updated mine successfully now on there the problem is, before I updated it, I reset again my device & now im missing the app update 1.01 but i updated all so its good i think ^_^

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Contributor
Posts: 5

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Hmm, strange. For me it certainly looked like the issue with the SIM.

It's unfortunate that there's no official reply from Nokia until now on this issue, and it's been already many days users are complaining.

Maybe their update servers are too busy. You can wait a bit, and retry again after few hours or tomorrow.
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Contributor
Posts: 8

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

mmmh strange. i tried to update via ovi suite and i get a few games in the list , the radio update and the video update.now it worked to install 2 of the 3 updates.

the software update 1.0... isnt available through ovi suite...

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Advisor
specialp
Posts: 20

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Just got my phone back from repair where they reflashed the phone so it will probably die again and cause me to be without my phone for weeks again.  However I am having the same problem, no reset will allow me to update successfully.  Nokia probably had bad copies of this on their server for a few days hence the sudden flood of complaints.

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Advisor
specialp
Posts: 20

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

I have also given up on contacting nokia support, they give me someone that does not know anything about the phone, and does not understand english well all the time.  I will just get some canned response telling me to reset the phone.

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Registered Member
jagfirerwalker
Posts: 1

Re: New Nokia N8 Cant update Important Software Update "Update Failed"

Tried all the possible solution given in the Web and nothing. It is quite surprising that certain things, which seem to be simple, cause such a pain.

Come on Nokia, I know you can do it. You really have to show the iPhone and Android users out there that you're not a 3rd class company, without any real support.
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New Member
Unick
Posts: 4

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

Today I deleted folder E:\Private\20019119\. Aftar that I run update and it finished successful. Maybe current version on Nokia server is correct.

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Contributor
Posts: 8

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

And how you made the private folder visible?

When i connect my N8 to pc, i cant see the private folder on the e: drive...

(system and hidden files are set on visible in the explorer)

 

the file manager on the n8 doesnt show the private folder too

 

 

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Registered Member
coklat141
Posts: 1

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

To make the private folder visible,try this..

 

Settings > Connectivity > USB > Choose "Mass storage"

 

Then, connect the USB to your PC. 

 

Hope it works! =)

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Registered Member
Posts: 1

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

I did as suggested below (connected the phone via USB Cable -> Mass Storage mode.  I then went to file explorer and navigated to E:\private and deleted the folder 20019119

 

Afterwards I disconnected the phone from the USB cable - went back to MainMenu->Applications->SWUpdate and selected App Update 1.0.

 

Whereas before I just got repeated "Installation failed" messages - this time there was a fresh download of the update.  Aftewards it took nearly 7 minutes but the update did complete successfully.

 

In future it would be good if when an applicaiton update failed it would automatically delete the old update archive - redownload - and try again.... or at least ask me if that's what I wanted to do.

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New Member
Unick
Posts: 4

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

I connected N8 to PC and used Far Manager for deleting (http://www.farmanager.com/index.php?l=en). Far shows hidden folder (Use Ctrl+F2 for select drive).

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Contributor
Posts: 8

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

Thanks guys to describe it so well... now it works (also on my n97 mini - i moved all subfolders of private folder to finish a broken update named photos)

 

thx so much

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Contributor
Posts: 5

Re: New Nokia N8 Can't update Important Software Update "Update Failed"

Big thanks for posting a successful solution. I updated it on my blog post as well.

// chall3ng3r //
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Sage
Posts: 104

Re: New Nokia N8 Cant update Important Software Update "Update Failed"


aaccioly wrote:

I'm not going to blame developers with tight schedules (hey, I'm a developer myself) but I'm really disappointed with Nokia QA people... How did a Issue that affects so many people people ever reached production? My advice to involved managers and stakeholders is "nice and slow".  


You are going to blame QA people? Who exactly are they? Do you mean the Test Engineers or Test Analysts?

 

Or is it possible that it didn't matter what the "QA people" said - the "management people" and "marketing people" would have sent the software out anyway?

 

And incidentally, "QA people" don't exist because QA is a process of ensure quality - just as relevent to developers as it is to Test Engineers, Management and just about anyone else you care to mention in the develpment lifecycle.

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