[zoran1981]

I've just updated mine with applications update, nokia theme and video update via Ovi suite..maybe something was wrong with the nokia servers

[Chudz]

Yep there was but once its fails once it will fail forever unless you reset to factory settings.

[shadowfang]

im so confuse right now is *#7370# is a hard or soft reset for C7?? i always tried that & now im missing the app update 1.01 i think?? BTW i update all now successfully on OVI SUITE, & ya i think the problem is in there & still there's a problem it still failed on the history of the update(on the phone ofcourse)

[rikibu]

Mmmmh I'm in shock too...

I got a N8 too (yesterday)

I was able to update a few themes via software update but the important update, the dab radio and videos are not able to update...

Its very strange. On my N97 mini the software updater shows an optional update named photos and this one isnt able to install it... its an error too...

I'm curious how Nokia will fix this issue...

[chall3ng3r]

I managed to get it working by putting a spare SIM I had. You guys can also retry updating without a SIM, or SIM from a different operator.

I have posted more details on my blog at:

http://www.orison.biz/blogs/chall3ng3r/?p=2871

Best regards,

// chall3ng3r //

[rikibu]

Mmmmh, i tried your workaround with another sim but it doesnt work for me. I also tried the offline mode, without sim inside the phone...

nothing works...

[shadowfang]

hey guys just use the ovi suite just like zoran said bcoz i updated mine successfully now on there the problem is, before I updated it, I reset again my device & now im missing the app update 1.01 but i updated all so its good i think ^_^

[chall3ng3r]

Hmm, strange. For me it certainly looked like the issue with the SIM.

It's unfortunate that there's no official reply from Nokia until now on this issue, and it's been already many days users are complaining.

Maybe their update servers are too busy. You can wait a bit, and retry again after few hours or tomorrow.

[rikibu]

mmmh strange. i tried to update via ovi suite and i get a few games in the list , the radio update and the video update.now it worked to install 2 of the 3 updates.

the software update 1.0... isnt available through ovi suite...

[specialp]

Just got my phone back from repair where they reflashed the phone so it will probably die again and cause me to be without my phone for weeks again.  However I am having the same problem, no reset will allow me to update successfully.  Nokia probably had bad copies of this on their server for a few days hence the sudden flood of complaints.

[specialp]

I have also given up on contacting nokia support, they give me someone that does not know anything about the phone, and does not understand english well all the time.  I will just get some canned response telling me to reset the phone.

[jagfirerwalker]

Tried all the possible solution given in the Web and nothing. It is quite surprising that certain things, which seem to be simple, cause such a pain.

Come on Nokia, I know you can do it. You really have to show the iPhone and Android users out there that you're not a 3rd class company, without any real support.

[Unick]

Today I deleted folder E:\Private\20019119\. Aftar that I run update and it finished successful. Maybe current version on Nokia server is correct.

[rikibu]

And how you made the private folder visible?

When i connect my N8 to pc, i cant see the private folder on the e: drive...

(system and hidden files are set on visible in the explorer)

the file manager on the n8 doesnt show the private folder too

[coklat141]

To make the private folder visible,try this..

Settings > Connectivity > USB > Choose "Mass storage"

Then, connect the USB to your PC. 

Hope it works! =)

[tyzer007]

I did as suggested below (connected the phone via USB Cable -> Mass Storage mode.  I then went to file explorer and navigated to E:\private and deleted the folder 20019119

Afterwards I disconnected the phone from the USB cable - went back to MainMenu->Applications->SWUpdate and selected App Update 1.0.

Whereas before I just got repeated "Installation failed" messages - this time there was a fresh download of the update.  Aftewards it took nearly 7 minutes but the update did complete successfully.

In future it would be good if when an applicaiton update failed it would automatically delete the old update archive - redownload - and try again.... or at least ask me if that's what I wanted to do.

[Unick]

I connected N8 to PC and used Far Manager for deleting (http://www.farmanager.com/index.php?l=en). Far shows hidden folder (Use Ctrl+F2 for select drive).

[rikibu]

Thanks guys to describe it so well... now it works (also on my n97 mini - i moved all subfolders of private folder to finish a broken update named photos)

thx so much

[chall3ng3r]

Big thanks for posting a successful solution. I updated it on my blog post as well.

// chall3ng3r //

[bluegnu]

---

aaccioly wrote:

I'm not going to blame developers with tight schedules (hey, I'm a developer myself) but I'm really disappointed with Nokia QA people... How did a Issue that affects so many people people ever reached production? My advice to involved managers and stakeholders is "nice and slow".  

---

You are going to blame QA people? Who exactly are they? Do you mean the Test Engineers or Test Analysts?

Or is it possible that it didn't matter what the "QA people" said - the "management people" and "marketing people" would have sent the software out anyway?

And incidentally, "QA people" don't exist because QA is a process of ensure quality - just as relevent to developers as it is to Test Engineers, Management and just about anyone else you care to mention in the develpment lifecycle.