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hi mate,
sorry to hear your frustration. the way it works is that your phone has a product code. now, if your phone is a branded handset (e.g. Vodafone with all their custom wallpapers and apps), then you need to get in touch with them regarding availability of the update. it may be the case that they have not approved the update, even though Nokia has contacted them and said here you can have it.
in the other case, your phone is a country variant (which is what it sounds like to me), and is dependent on your region's Nokia Care approving the update and making their own customisations to it. it happens sometimes, but the regional Nokia doesn't approve the update, and therefore it is never released to the end user. this is an unbranded handset. therefore, unbranded is different to having an unlocked phone. you will need to persist with your Nokia Care in this case regarding the update: http://nokia.com/support
sorry to hear your frustration. the way it works is that your phone has a product code. now, if your phone is a branded handset (e.g. Vodafone with all their custom wallpapers and apps), then you need to get in touch with them regarding availability of the update. it may be the case that they have not approved the update, even though Nokia has contacted them and said here you can have it.
in the other case, your phone is a country variant (which is what it sounds like to me), and is dependent on your region's Nokia Care approving the update and making their own customisations to it. it happens sometimes, but the regional Nokia doesn't approve the update, and therefore it is never released to the end user. this is an unbranded handset. therefore, unbranded is different to having an unlocked phone. you will need to persist with your Nokia Care in this case regarding the update: http://nokia.com/support
hi Bat400,
like i said in my reply to the OP in this thread, that is the situation. discussion of non-official modification of software / hardware is not allowed on these forums, as per the Discussion Guidelines, if you wish to consult them. The fact of the matter is that if his phone is a country variant, its a country variant. I had the same stance happen with my N8 when Belle was released but initially Nokia Australia didn't want to approve the update, but changed their stance a few weeks later. That is the way things go, and from a business decision point of view, that is the way we roll with things. At times it may not be ideal, but thats how it goes.
like i said in my reply to the OP in this thread, that is the situation. discussion of non-official modification of software / hardware is not allowed on these forums, as per the Discussion Guidelines, if you wish to consult them. The fact of the matter is that if his phone is a country variant, its a country variant. I had the same stance happen with my N8 when Belle was released but initially Nokia Australia didn't want to approve the update, but changed their stance a few weeks later. That is the way things go, and from a business decision point of view, that is the way we roll with things. At times it may not be ideal, but thats how it goes.
