My unlocked Nokia 700 (Product Code 059L5V1) never got the Belle FP1 upgrade, and so far hasn't got FP2 several months on from release. Can someone from Nokia advise -
1. Why not - it's unlocked, and so far I've used it on both O2 and Vodafone Contracts
2. It's a UK model to my knowledge
3. When am I likely to get it / how can I get it.
I was fobbed off with FP1 and so far all requests to Nokia have again been fobbed off with a combination of "it's your network provider" or "it will be soon" - this was months ago. Now that there are no longer any (to my knowledge) Service Centre's in the UK that isn't an option either.
I've always been a loyal Nokia customer - but this is really starting to annoy me now (and the lack of support on this matter from Nokia).
Please can one of the Nokia mods / employees look into this and advise what is going on here ?
sorry to hear your frustration. the way it works is that your phone has a product code. now, if your phone is a branded handset (e.g. Vodafone with all their custom wallpapers and apps), then you need to get in touch with them regarding availability of the update. it may be the case that they have not approved the update, even though Nokia has contacted them and said here you can have it.
in the other case, your phone is a country variant (which is what it sounds like to me), and is dependent on your region's Nokia Care approving the update and making their own customisations to it. it happens sometimes, but the regional Nokia doesn't approve the update, and therefore it is never released to the end user. this is an unbranded handset. therefore, unbranded is different to having an unlocked phone. you will need to persist with your Nokia Care in this case regarding the update: http://nokia.com/support
You know I've heard those lines so many times it's beginning to sound like cut-and-paste.
The fact that he mentioned PRODUCT CODE in the subject line is a fair indication that he knows that his phone has a PRODUCT CODE.
My 059L5V1 is a country variant which was both unbranded and unlocked. It now has the 059G2D1 generic EU FP2 firmware on it. I'm not allowed to say how I achieved this, or I'll get banned.
If it wasn't for the fact my 808 is so good I would have given up on Nokia by now.