Solved! Go to Solution.
02-08-2012 6:15 - edited 02-08-2012 6:16
pardon me but what is fw??
also a soft reset does not make any difference. Did you mean a hard reset?
Thanks for responding
02-08-2012 6:52 - edited 02-08-2012 6:52
Thanks for your post and welcome to the forum.
Please hard reset and update the phone's software to resolve this issue (which is most likely what wezzyd meant). The reset will get rid of any bugs in the software whilst the update reinstalls the pre installed applications such as the browser.
Connect your phone to Nokia Suite and make a back up via Tools > Back up. Don't tick the Settings box. Once you've created the back up, disconnect from Nokia Suite and enter *#7370# and default security code 12345 into your phone.
When the phone has rebooted, reconnect with Nokia Suite and click on the green arrow where you can update the phone's software or, when no update is listed, reinstall the current version. This option will be displayed in blue.
Once the phone has been updated, restore the back up via Tools > Restore and access the browser to check whether you can now access the application.
Please get back to me if you manage to resolve the issue, otherwise I can provide further support.
In theory provided a microSD is installed if you go to Files (File Manager) there is "Backup and restore" option, but always seems to lose my SMS!
Happy to have helped forum with a Support Ratio = 42.5
Thanks for your reply and great to hear it's working.
The security code is 12345 by default which means that this is the standard configured code. If you change it however, you have to indeed use the personalised security code from that point onwards.
I would advice to not change your security code too often as the phone needs to be brought into a Care point for a reset when you forget the security code.