For those customers who have a SWAP product code, you should not have this - when the light-swap repair was carried out by our Nokia Care point, your repaired phone should have been re-flashed to the same software variant that you had originally, and a new label created showing the IMEI and the correct code (though for N8 and E7 owners with sealed battery compartments, the label is not visible to you).
***Change***
Nokia has now issued reminders to the repair network on the correct processes for handling swap devices, so there is no longer a need to mail your individual details. All those who have mailed already will still be contact by Nokia Care in your country, though from now on you should be able to consult a local Nokia Care point directly.
cristian_a wrote:
Why not going to get Belle to update Nokia product codes indicating'' SWAP''? What does that mean?
It means that your phone has had a repair in which the main board has been replaced using a generic circuit board which should have been reprogrammed to your original product code, but it seems that in a small number of cases this has not happened.
