[vadon676]

059B288 in Ukraine plz

[rolfsnolf]

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kale wrote:

rolfsnolf,

Could you send me the log files from

C:\ProgramData\Nokia\Nokia Suite\NOSSU2\logs

dated today (7.2.) to nokiasuite.feedback@nokia.com

-Kale

---

disclaimer: ofcourse i am impatient as all the people here

but i have send the logs 6 hours ago and thusfar no reply whatsoever, and just send in the logs also threw the form of nokia suite. is there any update on my problems:

/q/

- model: nokia n8

- code: 059C9X4

- Software version: 024.001

still not managing to update the phone to belle

what have i tried so far:

- reinstalling nokia suite 3.3.86

- removing nokia from device list on computer, reconnected phone so it was installed new

- on connection with device is broken message, did the 3 steps (now more times then i can count), waited 15 mins before doing the 3 steps as stated in the faq.

so far nothing happening, do get alot of the connecting disconnecting sounds of the  usb device. And at some points the phone restarts, but not continueing the installation. Getting a bit frustrated here what can i do.

greetz Rolf/

/q/

extra things i have tried so far:

- running spyware scanners,  found nothing

- running virusscanner, found nothing

- running nokia suite as administrator, no difference

- i also had this problem with anna update, but thank god i could update that ota, which dindt give any problems

what can i do more???????????????????????????? (sorry frustrated)

been at it for 6 hours...

some errors i find in the logs are:

20:56:32.488 [006560] ERROR  COM ERROR : 0x840B1209 Product Information: Reading info version number, product returned version is not supported. ISI Server Name: PN_PHONE_INFO

ERROR  Exception 81350: The element Platform was not found

0] ERROR  Exception 81610: Network error 20:56:33.662 [006560]        Call stack: 20:56:33.662 [006560]        API error 0x00000194: Not Found 20:56:33.662 [006560] WARNG  Could not retrieve or parse release notes

WARNG  Failed to select in-device implementation for product RM-596 20:56:34.222 [006560] ERROR  COM ERROR : 0x8401F140 Flash: ADL implementation DLL module was not specified for the mobile device RM-596 in PAPI configuration 20:56:34.238 [006560]        Disabling automatic driver update succeeded

20:56:35.039 [001032]        Verifying communication to device... 20:56:35.089 [001032]        Scanning image files... 20:56:44.848 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:56:49.540 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:56:49.562 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:57:02.796 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:57:02.818 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:57:15.929 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:57:15.953 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:57:28.996 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:57:29.018 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:57:42.174 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:57:42.195 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:57:49.603 [001032]        Failed to send wait request! 20:57:49.653

[001032]        ERROR: Failed to set phone to flashmode 20:57:52.435 [006560] ERROR  Device

flashing failed

20:57:52.435 [006560] ERROR  COM ERROR : 0x8401F151 Flash: Failed to i

nitialize boot rom connection. Check USB connections! If possible do not use USB1.1 ports or

any USB hubs.

20:57:52.435 [006560]        Flash progress 20 % : Starting to recover the phone

20:57:52.435 [006560]        Flash progress 20 % : Recovering phone 20:57:52.435 [006560]        Initializing

20:57:52.436 [006560]        Creating user interaction request 6 1

20:57:52.436 [006560]        <<User interaction>>

20:57:55.321 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:57:55.339 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:58:08.454 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:58:08.477 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:58:21.588 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:58:21.621 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:58:34.720 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:58:34.745 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:58:47.867 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:58:47.887 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:59:00.971 [009064]        A device was connected on port

5&36512AA5&0&1&7 20:59:01.004 [009064]        A device was disconnected from port

5&36512AA5&0&1&7 20:59:01.111 [008736]        >>Responding to user interaction<<

20:59:01.111 [008736]        User interaction response received (1024)

 20:59:03.994 [006560]        Flash progress 20 % : Flashing phone

20:59:03.994 [006560]        Initializing

20:59:05.013 [001032]        ERROR: Unable to detect device 0x8401F145. Check USB connection

20:59:05.063 [001032]        ERROR: Failed to set phone to flashmode

20:59:07.902 [006560] ERROR  Device flashing failed

20:59:07.902 [006560] ERROR  COM ERROR : 0x84210027 Firmware: Firmware updating failed. Error 0x8401F121 - Flash: Communication with phone is not possible. Unable to detect phone operation mode, cannot continue.

20:59:07.902 [006560]        Flash progress 20 % : Starting to recover the phone

20:59:07.902 [006560]        Flash progress 20 % : Recovering phone

20:59:07.902 [006560]        Initializing

20:59:07.903 [006560]        Creating user interaction request 6 1

20:59:07.903 [006560]        <<User interaction>>

20:59:25.386 [008736]        >>Responding to user interaction<<

20:59:25.386 [008736]        User interaction response received (1024)

20:59:28.165 [006560]        Flash progress 20 % : Flashing phone

20:59:28.166 [006560]        Initializing

20:59:29.215 [001032]        ERROR: Unable to detect device 0x8401F145. Check USB connection

20:59:29.265 [001032]        ERROR: Failed to set phone to flashmode

20:59:31.922 [006560] ERROR  Device flashing failed

20:59:31.922 [006560] ERROR  COM ERROR : 0x84210027 Firmware: Firmware updating failed. Error 0x8401F121 - Flash: Communication with phone is not possible. Unable to detect phone operation mode, cannot continue.

20:59:31.922 [006560]        Flash progress 20 % : Starting to recover the phone

20:59:31.923 [006560]        Flash progress 20 % : Recovering phone

20:59:31.923 [006560]        Initializing

20:59:31.924 [006560]        Creating user interaction request 6 1

20:59:31.924 [006560]        <<User interaction>>

21:00:03.071 [008736]        >>Responding to user interaction<<

21:00:03.071 [008736]        User interaction response received (1024)

21:00:05.828 [006560]        Flash progress 20 % : Flashing phone

 21:00:05.829 [006560]        Initializing 21:00:06.867 [001032]        ERROR: Unable to detect device 0x8401F145. Check USB connection

21:00:06.917 [001032]        ERROR: Failed to set phone to flashmode

21:00:10.539 [006560] ERROR  Device flashing failed

21:00:10.539 [006560] ERROR  COM ERROR : 0x84210027 Firmware: Firmware updating failed. Error 0x8401F121 - Flash: Communication with phone is not possible. Unable to detect phone operation mode, cannot continue.

21:00:10.540 [006560]        Flash progress 20 % : Starting to recover the phone

21:00:10.540 [006560]        Flash progress 20 % : Recovering phone

greetz rolf

p.s. plz someone help me sorry for the long post

[DanishZ]

Malaysia 059B288 still not update..

[DrAhmedZaki]

0599387 pleaaaaaaaaase some one respond to us...care for your customers please

This product code 0599387 have no update... explain please....

[himanshuarora06]

My Nokia C7 with product code 059B8B0 is saying "update not available".

When will be Nokia Belle software update available??

[himanshuarora06]

My Nokia C7 with product code 059B8B0 is saying "update not available".

[himanshuarora06]

When will be Nokia Belle software update available??

[khaled1012]

dear skyee,

i am from egypt, i have nokia c7 product code is 059b899 and you told my that to check with my local carepoint but they don't know about the belle update they know only anna 24.001 so this means that i won't be able to download the belle from the intrnet and i must get it from the care point when they have it. many thanks

[CharlieDee]

059C607 Three Network Ireland

Any idea when.??? Rang them and they said they'd Approved it...

[DraganVuk]

What about product code in Slovenia not listed:

N8 059F496

Thank you!

  PS Good work,much better than with anna!

[micabdo1]

059b288 N8

I'm still waiting for the update

[chaaskul]

just what does 'Under Creation' mean?

does it still need operator approval, which will no doubt take weeks

3 UK N8-00 059C4Z7 Software Under Creation

[Chuck_NOKIrris]

Can you please explain what the story is with product number that are not on the list?
I understand there is a lot of people posting useless stuff and asking questions allready asked so i went through the discussion and noticed a lot of people (including myself) have product codes that are not on the list

WHAT IS THE STORY WITH THE PRODUCT CODES THAT ARE NOT SHOWN ON THE LIST?

people please stop asking this question again, as u are spamming the whole thing.

[rolfsnolf]

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Chuck_NOKIrris wrote:

Can you please explain what the story is with product number that are not on the list?
I understand there is a lot of people posting useless stuff and asking questions allready asked so i went through the discussion and noticed a lot of people (including myself) have product codes that are not on the list

WHAT IS THE STORY WITH THE PRODUCT CODES THAT ARE NOT SHOWN ON THE LIST?

people please stop asking this question again, as u are spamming the whole thing.

---

think there is another topic dedicated to this in the software updates section should post it there

[Chuck_NOKIrris]

this is the link to the tread dedicated to this particular issue. please dont use this thread fot this issue. thanks

/t5/Software-Updates/No-update-available-Post-your-productcode-amp-I-ll-check/td-p/1130237

[Skywalker75]

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sdn97 wrote:

Nokia (in particular Nokia Australia) listen up. I have an N8 here in Australia and can see on the availability list that my product code 059D597 shows "Nokia Belle not available". To echo some posts here, this is just NOT good enough; this smacks of the N97 debacle of users just simply being ignored in the hope that we would go and buy a new Nokia phone - definately WILL NOT be doing that again.

Nokia, (in particular Nokia Australia), it's time to come clean and provide a detailed explanation of the reasons as to why Australia has been left out. To say that I myself (not to mention other Australian users) am throughly annoyed is an understatement. Nokia Belle has been advertised globally by Nokia that the N8-00 and other first gen Symbian^3 phones WILL get Nokia Belle; during the lead up time to this release, there was nowhere to be seen that Australia would not get Nokia Belle.

Right Nokia, now it's your turn to speak up please. And preferrably now, not next week.

Hello Nokia - anyone prepared to speak up yet??

All of us here in Australia would like an explanation as to why we won't be getting the update. This is nothing short of an absolute disgrace!

---

[rolfsnolf]

---

Skywalker75 wrote:

---

sdn97 wrote:

Nokia (in particular Nokia Australia) listen up. I have an N8 here in Australia and can see on the availability list that my product code 059D597 shows "Nokia Belle not available". To echo some posts here, this is just NOT good enough; this smacks of the N97 debacle of users just simply being ignored in the hope that we would go and buy a new Nokia phone - definately WILL NOT be doing that again.

Nokia, (in particular Nokia Australia), it's time to come clean and provide a detailed explanation of the reasons as to why Australia has been left out. To say that I myself (not to mention other Australian users) am throughly annoyed is an understatement. Nokia Belle has been advertised globally by Nokia that the N8-00 and other first gen Symbian^3 phones WILL get Nokia Belle; during the lead up time to this release, there was nowhere to be seen that Australia would not get Nokia Belle.

Right Nokia, now it's your turn to speak up please. And preferrably now, not next week.

Hello Nokia - anyone prepared to speak up yet??

All of us here in Australia would like an explanation as to why we won't be getting the update. This is nothing short of an absolute disgrace!

---

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it was explained in another topic, think it had something to do with the carriers, was in one of the belle topics

[PaulDTroy]

Absolute Disgrace , Australia not getting Belle.. Why would anyone buy Nokia Phones after that? Certainly not me ..

[Skywalker75]

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PaulDTroy wrote:
Absolute Disgrace , Australia not getting Belle.. Why would anyone buy Nokia Phones after that? Certainly not me ..

---

Exactly.

I don't see how they can use the carriers as an excuse. What about those of us with generic devices! Not good enough. My phone is barely a year old & I'm being told it will no longer receive updates.

[rolfsnolf]

---

Skywalker75 wrote:

---

PaulDTroy wrote:
Absolute Disgrace , Australia not getting Belle.. Why would anyone buy Nokia Phones after that? Certainly not me ..

---

Exactly.

I don't see how they can use the carriers as an excuse. What about those of us with generic devices! Not good enough. My phone is barely a year old & I'm being told it will no longer receive updates.

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even if they wont release it to australia, you can still get the belle update. The how etc, can not be posted here due to forum rules.

[PaulDTroy]

I See New Zealand is "under Creation", so you can guess where im heading..

[bullocha]

it was explained in another topic, think it had something to do with the carriers, was in one of the belle topics

---

"Some countries and operators have nevertheless decided to not make Nokia Belle available due to technical reasons. In detail that means, if the information in the availability page states “Nokia Belle not available” the update unfortunately won’t be released for this variant."

The answer provided by Nokia is not satisfactory to me, the customer.

Countries do not choose (unless Nokia can produce some documentation from the Commonwealth of Australia Federal Government indicating that 'the country' has chosen to not make Nokia Belle available).

Companies (ie. Nokia Australia) and operators (Telstra, Optus, Vodafone, 3, etc) have chosen. I can understand that the operators may have made a decision based on the work they have to do customize Nokia Belle for their specific 'look and feel', but Nokia have not provided their reason.

There is no technical reason why Belle will not work in Australia on existing phones. There are other Belle phones already here, the UMTS/3GPP hardware in the existing phones (N8, E7, E6, etc) is already proven working on Australian networks, and people who have existing phones purchased internationally have updated and advise there are no problems.