16-12-2011 4:36 - edited 16-12-2011 4:37
I can't update my Nokia E63 using the ovi suite software.
After doing a complete memory wipe, the same error code appears during the update process.
I select update 501.21.001, hit install... but before the download can even begin I get error code 12017.
After googling issue, I see many many people have had this issue. I have tried all solutions, including installing the Nokia PC Suite, then installing the software update from there. I have also tried disabling Windows ICS.
Is there any solution to this problem? Is there some way to manually update the phone's software without using Nokia's software suite?
The same problem! Please Nokia solve this! I tried turning the ICS off but didnt work! I also tried other "solutions" on other discusions and nothing.
Do you get exactly the same result using standalone Nokia Software Updater?
Happy to have helped forum with a Support Ratio = 42.5
20-02-2012 23:26 - edited 20-02-2012 23:30
I have exactly same problem.
I can easily update my e71 (both with NSU and Nokia Suite), but can't do it with e63 - error 12017 in Nokia Suite and nothing in NSU (I see "First step" all the time).
I've tried every solution I found on nokia forums, I reinstalled whole software, drivers, turned off ICS, AV, firewall and nothing.
I have nokia suite v3.3.86, NSU 3.0.605 and nokia firmware 200.21.012 (latest is 500.21.009/501.21.001 !!)
I ran out of options.
I only add: I can manage e63 from nokia suite, I succesfuly made a backup of all content. So the phisycall connection works.