[Stoobmeister]

Dear Sir/Madam,




It has recently came to my attention that you have released a new firmware update for the Nokia Lumia 800.




The firmware number on my phone is 1600.2847.8107.12070




The lastest is

1750.0805.8773.12220




So I followed the instructions on the page, downloaded Zune etc. followed all the steps. I had a problem at the part on my phone here

Settings > phone update> no updates found. I checked/unchecked all possible outcomes for the boxes to see if it would recognise any updates, and it hasnt.




So I went into the Zune app, and tried to update it over Zune.




Settings > Phone > Update and recieved this message.




Your phone is up to date




Current phone software version: 710 (8107)




I wanted to make particular use of the new feature, internet sharing, but I am disappointed that I can't get the update.




Anyway, thank you for reading, and it would be greatly appreciated if you could help me on this.




Thank you

[adityamathur92]

I have exactly the same issue.. :/

[johnwy]

Me too.. Nokia, how to upgrade it?

[Stoobmeister]

After doing some searching, it appears our Operators haven't allowed us to d/l the update yet.

Please post your operator and country
UK - 3 Mobile

If someone posts that they use the same network, we rule out the cause.

[Kosh]

Hi to all of you,

Thanks for your post and feedback,

Please take a moment to read the forum guidelines before posting, especially this part;

1. Search before you post. If you are looking for an answer to a specific question, there’s a good chance that it has already been posted. First try a search using likely keywords. You can search from the whole forum (select "Community") or from within a certain area (select "Board").

If it looks like the question hasn’t been answered, please start a new topic! (Note that only Nokia personnel can start new topics in the Guidelines and News-sections.)

You can find the answer to your question in this and this post. You can check availability of the update for your device using this link. Your device's product code can be found on the SIM holder. You can also contact your local Nokia Care where they will be able to get you the product code based on your IMEI number which you can find by dialing *#06#. You can contact Nokia Care by phone,mail or chat (where available) using this link.

Hope this helps,

Kosh