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Because chances are that the issue has been covered on their forum as it covers everything n-gage related.
The easiest way I know to get rid of it is a hard reset but they may know a better way that may save you a lot of time.
Hard reset:
This will remove all data and installed programs from your phone so back up first.
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, press the power button and switch on the phone.
4. Release when the phone shows the nokia logo or shows other signs of life like the language selection screen.
The easiest way I know to get rid of it is a hard reset but they may know a better way that may save you a lot of time.
Hard reset:
This will remove all data and installed programs from your phone so back up first.
1. Switch off the phone.
2. Hold down the following three buttons: Green (the call answer button), * button, and '3' button.
3. While holding these buttons, press the power button and switch on the phone.
4. Release when the phone shows the nokia logo or shows other signs of life like the language selection screen.
