25-10-2013 19:59 - edited 25-10-2013 20:04
Welcome to the forum.
We'd love to help. Can you tell us more about your concern? Are you trying to update your Nokia Asha 311's software? If yes, you can update the phone's software in two ways. Here's how:
1. Update phone software using your phone:
You can update your phone software wirelessly by going to Settings, phone, device updates.
2. Update your phone software with the Nokia Suite app:
If you don't have the Nokia Suite yet, you can download it here: http://www.nokia.com/global/support/nokia-suite/ .
Note: Update availability is influenced by many factors including existing Nokia device firmware version, country, and operator.