[ingen]

hi there whats the story with the e61 product code
0538289 when will this have the latest version? on nsu

[ingen]

hi there just read your post re the new version of NSU, i have a e61 product code 0538289 but i installed the new version of nsu , and still no updates? can you tell me whats going on? im running firmware 1.06.

when will the new firmware be available for e61 product code 0538289

[thetargetarcher]

Hi all,

Below is the latest response that I have received from 3UK. Please add your comments, as to what you think. I have edited the message as usual to take out names (replaced with *'s).

"In ******* absence, I am dealing with this the matter you have highlighted regarding the firmware on your Nokia handset, and your query regarding the memory card.

As previously advised regarding the firmware, the manufacturers often release new software for their handsets and make the generic version of this software available on their websites. However, this software is not necessarily agreed to by the networks and they do not release this onto the handsets locked to our network as the upgrade does not assist with any issues with our network. We have now received a new firmware version from Nokia which is currently being reviewed. This is due for release on our network around the 22nd December 2006 at present providing all is satisfactory.

We have now received a new firmware version from Nokia which is currently being reviewed. This is due for release on our network around the 22nd December 2006 at present providing all is satisfactory. We have not approved any later variants for 3UK N73s because these later software versions do not fix any real issues for us. This new version of 3UK software for the N73 is related to the new X-Series and we cannot guaranty that this will fix the Bluetooth issue but this will be reviewed.

I have today attained some variations of memory cards for the handset that you are using and have posted these to your home address. Although there is no definitive of if this will amend the matter, but it has been known that certain memory cards can be difficult with certain models of phones. If the new cards work, we would be interested to get the other card back in exchange and we will get it analysed to see why the performance is different and feed back to you on the details. If they don't work, we would then suspect a handset fault and will access accordingly.

With this in mind I am still willing to cancel your account under the 14 day money back guaranty, but would need the handset returned to the Executive Office directly. Should you wish to take this route, please email me directly and I will advise you further. "


Well I hope that Nokia have sense and have incorporated the V3... firmware update fixes into the new 3UK X-series firmware update. Otherwise we will still be having the same problems

[thetargetarcher]

I have emailed Nokia the following:

"I have heard from 3UK that a new Nokia N73 X-series firmware update should be available around the 22nd December 2006. Will this update incorporate the firmware fixes that are available in the V3... firmware update that SIM Free and Vodaphone N73 users can currently get from the Nokia Software Updater? Otherwise 3UK customers are stuck with Nokia N73 phones that do not function properly: Bluetooth, memory cards, freezing etc."

Hopefully Nokia can shed some light as to what the N73 X-Series firmware update will do for us 3UK users.

[daprodukt]

Thanks for the update, I to have emailed the executive office and customer services and will wait for a reply and keep you updated.


Lets hope Nokia don't take years to answer you questions.

[thetargetarcher]

Hi all,

Seasons Greetings and have a Happy New Year.

Nokia have not yet replied to my email which I also put in a previous post.

3UK have sent me the following:

"In relation to the software upgrade, we have received update from our technical team that some issues have arisen during the testing of the proposed release, and these are being reviewed. It appears now more likely that the release date of this will be pushed back to the start of 2007, although an exact date is not as yet confirmed. Still this will not guarantee that all issues you have highlighted will be amended regarding the SATNAV purchased, etc.

Of course, all other options made available to you remain as advised in previous correspondence,and should you wish to end your contract with no penalty at any time, please do not hesitate to contact me directly at the Executive Office on *********** during our business hours of Monday to Friday, 9:00am until 6:30pm. The handset will need to be returned to me directly.

Thank you for your patience in this matter and I look forward to hearing from you in the near future."

Looks like Nokia and 3UK are unable to provide us with a new firmware update this year. Perhaps Santa had a word with them and we have all been too naughty!!!!

Are Mp's any good in matters like this -just an idea as the regulations should be changed to force Network providers to approve firmware updates and for the manufacturers to provide adequate communication? Nokia last sent us info via the update site on the 24th November. Nearly one month ago. I read on another site that someone had some contract issues with a Network and when they contacted the Independent Newspaper's Consumer team, the Network acted ASAP and resolved the issue. Maybe we need to do the same as OFCOM seem to useless and Watchdog have not done anything?

[stevenj2]

Dec 28 NYC- I just posted elsewhere in these forums on the same issue. So I have an un-simmed unbranded UK e61 0538289. We are being disowned by NOKIA, the handset venders and our cell service providers. Looks like for those of us in the US it might be a matter for U.S. Fed Communication Commssion and our local State's Attorney's General. yo, NOKIA! Maybe someone reading these for forums has the energy and $$$ to make this a legal issue. So does NOKIA have a legal issue with the vendors of these phone???>SteveN

[vee6]

---

18-Dec-2006
06:25 PM
thetargetarcher wrote:
Hi all,

Seasons Greetings and have a Happy New Year.

Nokia have not yet replied to my email which I also put in a previous post.

3UK have sent me the following:

"In relation to the software upgrade, we have received update from our technical team that some issues have arisen during the testing of the proposed release, and these are being reviewed. It appears now more likely that the release date of this will be pushed back to the start of 2007, although an exact date is not as yet confirmed. Still this will not guarantee that all issues you have highlighted will be amended regarding the SATNAV purchased, etc.

Of course, all other options made available to you remain as advised in previous correspondence,and should you wish to end your contract with no penalty at any time, please do not hesitate to contact me directly at the Executive Office on *********** during our business hours of Monday to Friday, 9:00am until 6:30pm. The handset will need to be returned to me directly.

Thank you for your patience in this matter and I look forward to hearing from you in the near future."

Looks like Nokia and 3UK are unable to provide us with a new firmware update this year. Perhaps Santa had a word with them and we have all been too naughty!!!!

Are Mp's any good in matters like this -just an idea as the regulations should be changed to force Network providers to approve firmware updates and for the manufacturers to provide adequate communication? Nokia last sent us info via the update site on the 24th November. Nearly one month ago. I read on another site that someone had some contract issues with a Network and when they contacted the Independent Newspaper's Consumer team, the Network acted ASAP and resolved the issue. Maybe we need to do the same as OFCOM seem to useless and Watchdog have not done anything?

---

thetargetarcher i have to hand it to you you are doing some good work .. unfortunately i had my post removed because of the 'temporary fix' i done so i could you the phone as it was intended .
It appears that nokia really don't learn from past experiences .. N70 , N80 & now N73 suffer the exact problems with bluetooth connection drops .. yes it was fixed in a later ROM update with the n70 & n80 but i wonder how many other people had to go through such a situation as we have arrived at now !

I have a nokia phone and i want nokia software that works !

Question : Is it not possible to get permission from service provider to revert to Generic software ?

Question : Where does it say that we have to use service providers software ??
Apologies if its glaringly obvious!!

An example .. i have just purchased a nice new PC , it came with ACME Co. Tweaked XP software ( every time i turn it on . i get a flash screen with Acme on it, control panel has Acme written on it , desktop etc etc .. but it crashes and doesn't work very well on certain applications.
If i had the Generic XP unbranded software i wouldn't have the problem and everything would run smooth. Simple answer .. you get rid of the problem !

I don't see the differences with mobile phone software .. Its a Symbian operating system ,the service provider has got hold of the SDK and butchered the software. I must surely be within my right to reset to the generic software .. it's not as if resetting to the generic software has unlocking to other network usage capability?!OK i will lose some network specific functions .. but that must be my choice ??!?!
I will still be paying my monthly subscription to my service provider for the use of the network and phone.In my eyes its a seriously grey area

A good reason why 3 are/were reluctant to do anything about changing the firmware is because of the amount of time and money for them to sort the problem out ( after all its all about profit profit profit !!).. there must only be a handful of people ( ok ok .. a few more than that!) who are running GPS software on their phones compared with the several million phones that they have on their books .. so as a percentage there is no point .. cant keep everyone happy all of the time!!that leaves the like of you and me between a rock and a hard place !

[thetargetarcher]

Happy New Year everyone! Below is the latest news I received a short while ago from 3 UK and below it is my reply to them.....it is a rather long post but hopefully informative for you....

3UK

"Thank you for the safe return of the memory cards provided, and I am disappointed that they did not resolve the matter you have highlighted.

I have still been in contact with our Technical team over this time, and have reported back the results of your using these cards and to try and gain further information that may assist.

With regards to the 2GB memory card, we have reviewed some Nokia
information on the internet, and have found that the 2GB memory card is not recommended as compatible for this handset, as although the information will be transmitted to the memory card and formatted there, the reader capacity of the handset can not facilitate the full information on the card due to its size. This has nothing to do with the firmware on the handset. You have not advised previously of the results of using the other memory card provided so cannot comment on this.

With regards to the speed of the handset operation, we have had this matter reported from several customer using the Nokia handset. On review, we have found with these handsets that several applications can be active at the one time. As a general handset user over some time, one tends to use the red phone key to exit applications on the handset.
This exits the applications, but does not close it. Please can you check by pressing and holding the menu key which will show what applications are currently running. If several are open, please close these by pressing the cancel button. In each reported incident regarding the application speed, this has fully resolved the matter.

Irrespective of the software/firmware available on the website from Nokia, the handset is sold as locked to the 3 network, and although this may be an inconvenience in terms of what you have expected, the sale of the handset is guaranteed only for the services provided by 3 directly, and hence any other functions are actual accessories on the handset. Therefore the handset is not as such "unfit" for purpose, because it has been released from 3 to be fit for the purpose of 3 services, which it is.

Understandably we do not allow for random software upgrades or changes to firmware without prior testing and permission from 3, as this may affect the services that we provide and the browsers that are installed on each handset to facilitate our network services. As ****** has previously advised, we do not fully test and approve every software version released if they do not benefit or effect 3 services.

I have today emailed our Technical team for an update as to the
firmware being tested at present, and will provide this as soon as possible.

The options previously made still remain and if you are unhappy with the handset, purely as a gesture of goodwill, we have offered to cancel the contract without penalty of the handset is returned safely to us.

Once again, thank you for your patience in this matter and I will be in touch shortly with updates regarding the firmware."

I replied with....


"I am glad to hear that the memory cards safely
arrived.

I have found the phone to be slow without having any
thing opened up on it. When pressing the key which
allows you to switch programs and shows what is open,
only the standby function is displayed but the phone
takes ages to access the applications menu, tools menu
etc.

The 128MB memory card formatted okay in the phone
although the phone was still rather slow at accessing
menus etc.

At the weekend I was playing the KO Boxing game which
I downloaded from Planet 3 games. This crashed and I
could not close it down as whenever I tried to click
the cancel (right soft key) nothing happened and
although the red key took me to the startup window,
the program was still loaded when viewing active
programs. Even trying to switch in the active window
did not resolve the closing of the game when it
switched to it. In the end I had to resort to turning
the phone off and on again. No error message was
displayed when the game froze.

Nokia have the 2GB miniSD card as a recommended
accessory for the N73 on their website under data,
memory cards:

http://www.nokia.co.uk/accessorieslink?s=N73

Clicking on the 'list compatible phones' link the N73
shows up as the 4th phone in the top row. If this
size of memory card was not suitable for the phone
then Nokia would not be offering it for sale as a N73
accessory. I have read that the later firmware has
fixed the memory card issues and I was even told by a
memory card shop to upgrade the firmware before
purchasing a card from them. Other of their customers
have had similar problems due to the firmware version.

The N73 phone was advertised by 3 as having Bluetooth
capabilities as it was listed as one of the functions
of the phone. Looking just now on the three website:

***Edited link for this forum but you can look yourself at the 3 UK website*******

The n73 is stated as ‘Bluetooth: Yes (stereo)’

3UK are therefore still advertising that the phone has
Bluetooth capability. Therefore the Bluetooth
function of the phone should work properly. Otherwise
I think that this is false advertising.

Part of choosing a mobile phone is down to its
capabilities. If 3 are only interested in the
services that they offer, perhaps they should only
sell their own make and model of phone? What is the
point of advertising different makes and models if the
consumer finds out that any problems with the phones
capabilities are not going to be fixed?

I do hope that the technical team at 3 see sense and
approve the Nokia update fix for the N73 which
resolves the Bluetooth, memory card, and other issues."

Sorry for the long post. Hope it is of some use to you.

[viper]

ur lucky ur get replies,

o2 tell me to contact nokia, nokia tell me to contact o2...

[no_one_nels]

Hi, I have been reading this post with great interest as I also have a buggy N73 on 3 (v2.0628.0.0.1). Taking inspiration from thetargetarcher I contacted customer services with 3 who on three separate occasions told me that v3.0638.0.0.1 was available. When I spoke to carphone warehouse about this they told me 7-14 days repair time and they couldnt confirm the version, my local Nokia Service Centre told me they did not have v3... so I contacted 3 once again so they said they would repair the phone directly. They collected it on monday and returned it to me today, with the same firmware running, just with all my contacts and applications missing.

I called a different department, post repair service, and they told me the 'Project X' is the latest firmware based on v2.0628.0.0.1 and that there were no sign of v3.0638.0.0.1. So even the company cant be consistent about whats available. Its a complete shambles!

Sorry I cant be of more help (have now written to the executive office as well expressing my annoyance) but a problem shared...

[vee6]

Have you tried NSU (nokia s/w updater) to see if it comes back with an update ?

I too am waiting for the V3 update on '3' but have taken measures to ensure full functionality of my phone until such time as '3' removes fingers from it ears and other 'darker' areas!

[ingie79]

3mobile sucks fat ones!

im going to throw my n73 off the head of their customer services dept because they dont listen. if the call centre staff understood english that would probably help

[orinoco]

---

11-Jan-2007
09:19 PM
ingie79 wrote:
im going to throw my n73 off the head of their customer services dept...

---

Bear in mind damages incurred following this will not be covered by warranty.

[thetargetarcher]

Lastest reply from 3UK:

"As per the previous email correspondence sent to you from my colleagues at the Executive Office, we have not been advised of any update regarding the possible launch of firmware for your Nokia N73 handset.

As and when we receive an update from our Technical Specialists, I will advise you accordingly.

Should you have any further concerns relating to this matter, please contact the Executive Office on *********. Our business hours are Monday to Friday, 9am until 6.30pm.

Thank you for your patience and I trust this clarifies matters for you."

I have replied to them and asked them to contact the Head of the Technical Specialists for a release date. Any project or task has a schedule and a deadline, so they must have a new deadline that they are trying to meet.

Message Edited by thetargetarcher on 24-Jan-2007
05:55 PM

[thetargetarcher]

Latest email received from 3UK:

Thank you for your recent emails to Mr Fuller and also to myself. The Executive Office responds to all communication directed to Mr Fuller and I will therefore confirm the response I have received from our Technical Specialists today regarding your Nokia N73 firmware concerns.

Although a firmware update has now been released for the Nokia N73 to rectify the Bluetooth issue that you have been experiencing, we have taken the decision not to make this update available on our network. This is because the update is known to cause a number of other potential issues with the handset, and taking this into account, we do not believe that it is beneficial to our customers. We have instead liaised with Nokia to establish when a further firmware update will become available which resolves all of these issues and ensures that the handset's overall performance is robust. We have been advised of an approximate timeframe of the end of May 2007.

I understand that this is not the answer that you are hoping for, however, please be assured that this decision has not been taken lightly and has been made with our customer's best interests in mind.

[vee6]

that is shocking !!

any explaination as to the 'other issues' ? I believe that nokia would have done further updates if the V3 fixed bluetooth firmware was 'buggy'

I would look into getting 'permission' from them to go to generic firmware if possible as that is completey unacceptableeither that or a petition formed as from '3's' perspective it is a one man crusade when really it effects a large number of users.

http://www.petitionthem.com/ would be a good starting point

[viper]

it's disgusting how the network can justify this, everyone who has upgraded to v3 has hardly complained the software is buggy therefore i dont think another version may be released,

[thetargetarcher]

---

25-Jan-2007
07:09 PM
vee6 wrote:
that is shocking !!

any explaination as to the 'other issues' ? I believe that nokia would have done further updates if the V3 fixed bluetooth firmware was 'buggy'

I would look into getting 'permission' from them to go to generic firmware if possible as that is completey unacceptableeither that or a petition formed as from '3's' perspective it is a one man crusade when really it effects a large number of users.

http://www.petitionthem.com/ would be a good starting point

---

It would be nice to have functioning Bluetooth as then I could use my Bluetooth GPS and Navicore software, which a purchased the week before I got my N73 as I wanted them ready to be used. Little did I know that there is such a big bluetooth issue with the N73. So my bluetooth GPS is just lying around still waiting to be used!

I have no idea what the 'other issues' are. Perhaps it is some sort of cost saving issue for 3UK and Nokia. Nokia is probably wanting to push its newer handsets now. It will be disgraceful if the latest handsets have the same bluetooth issues.

Yestersay, I sent 3UK the following:

"Thank you for the information.

I have the following points to make regarding your
response:

1) Someone on the All About Symbian forum
(http://www.allaboutsymbian.com/forum/showthread.php?t=56065)
in a post dated 19/01/2007 said that they sent their
N73 phone to 3UK due to firmware issues and it was
returned with:

V 3.0638.0.0.1
30-10-2006
RM-133
Nokia N73 (54.01)

This is an upgraded firmware.

2) Someone in the 3G forum stated that they sent their
3UK N73 to Nokia and Nokia said that 3UK needed to
unlock the phone which the customer got 3UK to do for
free and Nokia have now totally re-written the
bluetooth code and upgraded the firmware on his phone.

3) If the above 2 customers have received upgraded
firmware from Nokia and directly from 3UK then I
should therfore be able to have my N73 firmware
upgraded.

4) Other users (generic and other Network Providers
customers) with V3.... firmware are rather happy with
the upgraded firmware as they are able to use
Bluetooth devices properly and do not have issues with
2GB memory cards.

5) What compensation are 3UK and Nokia offering N73
users as it is clear that the performance of the N73
is not currently robust? It is clear that the N73 was
released with inadequate firmware as bluetooth
connections do not remain stable and connected.
Compensation is due in this matter as the phone is
advertised as having Bluetooth capabilities on both
Nokia's and 3UK's websites. Having to wait at the
earliest until the end of May 2007 is outrageous."

We should be entitled to compensation as end of May 2007 at the earliest means more likely September as I imagine there will be numerous delays. I am not sure of the original release date for the N73 but if mobile phones are similar to computers....in 6 months the technology has significantly improved. Having to wait several months to get the phone to function as it should have done to start with is a complete joke. I have contacted Nokia to find out what they are going to do about the situation. This is the first Nokia phone I have had and I am not at all happy with the situation.

I know that a few others have complained to 3UK and Nokia about the function of their N73 and the lack of a firmware update.

I have been posting my communications with 3UK and Nokia here and on other forums so other 3UK users can see what is happening. I find it a joke that they advertise on their website that the N73 has Bluetooth and there is no warning stating that the connection is likely to continue to drop due to the existing firmware.

EDIT: removed link

Message Edited by damocles on 26-Jan-2007
04:00 PM

[thetargetarcher]

---

26-Jan-2007
01:14 AM
viper wrote:
it's disgusting how the network can justify this, everyone who has upgraded to v3 has hardly complained the software is buggy therefore i dont think another version may be released,

---

The situation is totally disgusting.

There are a few bugs still with the v3.... firmware editions however the bluetooth and memory card issues as far as I know have been resolved with these releases.