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Re: Phone switched off in Software update

New Member
amit29_vjti
Posts: 2

Phone switched off in Software update

Hi,

This is the first time I installed Nokia suite. It gave me massage that new software is available. I tried to install new software. During this process it tried to restart my phone. But my phone switched off and did not restarted again. After that my phone is not at all starting. I removed battery and re-inserted and tried many times. But still my phone not starting. I tried to charge battery(though it was already fully charged). But it is not even charging battery(or showing it is charging). Kindly suggest how can I restart my phone ?

 

Thanks !!

Amit

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: Phone switched off in Software update

@amit29_vjti

 

No clues as to what device you are using here, but if software update fails device can be left with black screen in flashing mode at which point it is recoverable by a Nokia Care Point.

Happy to have helped forum with a Support Ratio = 42.5

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New Member
hafizkvp
Posts: 1

Re: Phone switched off in Software update

Hi, I updated my nokia c7 symbian belle via air.( i remember there were 3 items- one of them is something like "windows application").

During the update ,  i clicked 'ok' to restart my phone. Sadly, it didn't restart after that. it went switched off.

 

whenever i try to switch on my phone,

 

  It first shows  'NOKIA' and shows some dots flashing at the bottom of the screen, as if it were going to switch on as  normal- but end up without restarting.. (Se the pictures below)

 

-- What happened to my phone? what am I supposed to do to get it ok?

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New Member
chethankb
Posts: 3

Re: Phone switched off in Software update

I too have the same problem with E72. what did u do for starting the phone?
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New Member
chethankb
Posts: 3

Re: Phone switched off in Software update

this is the worst website i have ever seen
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Mobile Guru
ng85
Posts: 1,944

Re: Phone switched off in Software update

Take a look at this

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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
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New Member
chethankb
Posts: 3

Re: Phone switched off in Software update

It didnt work for me
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Mobile Guru
ng85
Posts: 1,944

Re: Phone switched off in Software update

Then the only thing you can do is take your phone to the authorised Nokia Care Centre your area.
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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 920
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Registered Member
chris080
Posts: 1

Re: Phone switched off in Software update

When I was updating my phone suddenly it stop and the phone just off and it didn't switched on till now...

Please help me with this sooooooooooooooooooooon............. 

It's a nokia 700

THANKS

 

 

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Contributor
Irshad321
Posts: 6

Re: Phone switched off in Software update

same problum here

 

 

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Community Manager
musica
Posts: 5,307

Re: Phone switched off in Software update

Hi Irshad321. What's the exact model of your phone? Have you tried rebooting it?
Nokia Lumia 1020 - nothing comes close Nokia Asha 501 - super smart pocket power 

Follow us on Twitter Watch Nokia Support Videos

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New Member
9880164131
Posts: 1

Phone switched off in Software update

[ Edited ]

Hi,

I updated my nokia x2-02 This is the first time I installed Nokia suite. It gave me massage that new software is available. I tried to install new software. During this process it tried to restart my phone. But my phone switched off and did not restarted again. After that my phone is not at all starting. I removed battery and re-inserted and tried many times. But still my phone not starting. I tried to charge battery(though it was already fully charged). But it is not even charging battery(or showing it is charging). Kindly suggest how can I restart my phone ? at earliest reply message.    

 

my mail id XXXXXXX@gmail.com

 

 Thanks & Regards

 

            Imran.M

 

 

Moderator's Note: The email address was edited out. Please do not publish personal information in a public forum.

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