[pablopoo]

Hi,

If you get a message "Connection failed. Access denied" and can´t connect to any access point (wireless - mobile) the reason could be that you installed an application that use a sniffer plugin to monitor your data usage, like SPB Wireless Monitor. 

If you had installed SPB Wireless Monitor before belle upgrade and after the upgrade you lost the network connectivity, try this:

1. close Nokia Suite (file->exit)
2. Connect your phone to computer with USB cable in mass storage mode (Notification bar->USB->mass storage)
3. In your computer, go to (phone drive letter):\Private and rename or delete these folders:
1. 20042D1D
2. 101f7989
4. Close explorer, eject the drive and remove the USB cable.
5. Reboot the phone.
6. Configure your wireless network or try to connect using your mobile data plan. Should work now.
7. Now you can open Nokia store and reinstall SPB Wireless Monitor

If you have Symbian Anna and want to update to belle, uninstall any data monitor like SPB Wireless Monitor before updating.

--

Pablo

[gtpf]

Hi Pablo, thank you!

It worked for me, I had the SPB data monitor installed before updating, I've deleted the files you named, my wifi-connection is working again!

Thanks!

[avimalya]

Works! Brillant solution  ...also explains why formatting solved issues for some users.

Thank you!!

[akhileshprasad]

I had the SPB Wireless Monitor installed and lost all connectivity as described here and this solution worked. I am back online.

[apnadfx]

Thank you very much. I had SPB installed prior to the update but because the FAQ section stated that I will loose all software installed I did not spare a thought about the sniffer. This is another reason to buy as my next phone a "dumb" one and solve the rest of the functions with a tablet. Thank you again!

[jberntsen]

Hi Pablo

You are my hero of the day.
Deleted - rebooted - and am now up and running all connections I want.

This saved me a whole lot of work.

Thank you!

[andimalik]

many thanks pablopoo solved mine too

[marc_ion]

CONGRATS GUYS YOU DID IT!

but i can't find that path on my phone but we have the same problem,, is it "C\Private\..." or D or E?

i can;'t find this folders:

1. 20042D1D
2. 101f7989

only this folders show

1. 101ffca9
2. 2004a313
3. 10003a3f
4. 10202dce
5. 10281e17
6. 10282bc4
7. 20038ae8
8. 102033e6
9. 10207114

please guys i need your help,, i want my phone always connected on the wifi when i'm here in my house.

[Mike_Myers_N8]

THANK YOU PABLO!!

Nokia was about to remove and re-install all my software.  I figured it was a "setting" somewhere, but had no idea what or why or how....      then I read about formatting the memory card (I guess this works for people who installed the monitor software to their memory card), but that didn't work for me.  I still didn't put two and two together, which you've done!!!

You saved me a TON of time, and probably a good bit of money - not to mention having to completely re-do my phone again.

I've copied your message here:

/t5/Software-Updates/Belle-Update-quot-stuck-quot-after-the-quot-Restore-quot-step/m-p/1307283/highl...

I hope Nokia posts this as part of their installation instructions, to avoid a lot of grief from others who haven't yet done the upgrade.

I wish I could give you a dozen "stars"!

[Mike_Myers_N8]

Quick question - are there other things that maybe we should do the same thing to?  Or is SPB the only add-on program that is causing this error?

[symbianrko]

Thank You pablopoo
It Worked for me, i have wifi connection now...

[bumblebirra]

Good to know that this issue appears to have been resolved, and wasn't necessarily a problem with Belle.

[udencomel]

i could not find the folders that you listed.. how am i going to solve this problems.. the internet connection is important to anyone right?

[paco_gonza]

THANK YOU PABLO

[khan92]

voila it worked on my e7. i had installed spb wireless monitor when i used anna. i upgraded directly to belle without uninstalling it.

thanks a lot..........

[RAP75]

Hi Pablo

DOes this work if you dont have SPB Monitor on your phone? I have a C7and am facing the same issue. I do not have SPB monitor on my phone.

[RAP75]

Hi All

Found another solution to this problem under C7, apparently provided by Nokia Care. Here it is:

The error appears because of a corrupted file in backup, in section "Phone and application settings" (english key icon in back up process section, where you can choose which data to save. Do not include this part in backup).
To solve this,

- you do need to make a hard reset (*#7370# ),

- then re-install Nokia Belle with the Nokia Suite and restore back up, except that part (meaning a backup without Phone and applications settings included).

It should solve the issue.
If the error remains, it's necessary to make a Deep Reset ( phone switched off, press low volume, camera and menu keys, then switch on phone maintaing hold on those keys until phone starts) before reinstall Belle and restore back up as i say before.

It worked for me!!

[pp_77]

SPB Wireless monitor

This application installs files to C: in hard coded way. However, you might have selected E: as the target drive. As result of this , files are spread over C: and E:. 

Now when Belle update happens, SPB files on C: are wiped as part of the process, but files on E: are left intact. Application is no more visible or functional, but still some of the functionality residing on E: is launched. However, C: parts misssing, the application fails to run correctly and blocks the WiFi and mobile data.

FIX: This can be fixed by re-installing the SPB wireless monitor to the original drive (where it was installed before). Worked for me. After that, C: and E: are in sync again. Check this link for direct re-download:

http://store.ovi.com/#/mystuff 

[marcoedmon]

hi Pablo,

Thank you, you made my day, i was really annoyed about this issue,

Marco Edmon

[Mike_Myers_N8]

It's wrong to assume that everyone who got this program downloaded it from the Nokia/OVI store.  I'm sure I'm not the only one who downloaded it directly from the SPB website.

It's not in any way really Nokia's "fault"; Nokia can't be responsible for the code coming from all the people writing software for Nokia phones. 

After reading all this, I wonder if I shouldn't be installing all my "extra" software to the memory card, rather than the internal memory.  That, or keep a list of all my added software, and remove everything before a major update, re-iinstalling all of it later on.

Has anyone checked what is actually inside those folders that we're deleting?