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Software update of Nokia 500

Advisor
endaya_gilbert
Posts: 9

Software update of Nokia 500

Hi,

 

I just want to ask what will happen after I used Ovi suite in updating my software for Nokia 500.

I know that Nokia 500 is running using Symbian Anna.

During Installation, my phone has "black display".

What happened to my phone?

Please advise.

I already go to Nokia Care Center and they said it will be send to Manila for futher evaluation.

What do you think?

Please help me.

 

Thank you.

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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

Please help me.
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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

Looks like a failed firmware update... But can you be much more clearer on what happened?
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

First of all, thank for the response.

Basically, I installed Ovi suite in my laptop. Then I connect my Nokia 500 on it using a USB cable and there is an item that says "update software". So I clicked it. After that, my unit already ha a blank display. It doesn't turn on and only vibrates. What do you think happened?

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

After you connected your device to the laptop and started the update, the screen should've shown options for backing up your phone before it downloaded the update? Did it ask you to back up?
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

I can't remember if that back up thing prompts.

But I am texting while the installing tooks place.

During installation, my unit turns to "blank display".

What do you think happen? Is it possible to repair it?

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

Oh... Then I guess a hard reset is the option left for you. The device isn't turning on at all?
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

Yes, it doesn't turn on at all.

What is hard reset?

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

A hard reset will completely wipe your phone of all data. So your should perform it only as a last resort. So always back up your phone before you reset your phone. Here's a thread that'll help you troubleshoot your Nokia 500.
nokia500.wetpaint.com/page/Troubleshooting
here's the link on how to do the hard reset...
nokiaphonesolution.blogspot.com/2011/10/how-to-reset-nokia-500.html?m=1
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

Thank you again for your reply. What do you think will happen in my unit? It is already sent to Nokia main center in Manila.

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

In all probability they'll try to boot up the unit and try to install the update. If every method fails to boot up the unit, they'll perform the hard reset and get your device up and running. Hope you don't have very important data in your mobile or have a back up of it. Hope you get your device soon and working. Keep posting!
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

I also hope that I will get my unit soon. It will be Christmas in three weeks so I hope I can get it. Do you think they will charge me regarding the repair cost? The technical staff in Batangas said that if they found out that I installed Belle in my unit (which I think is impossible because I just click the link from my ovi suite), my warranty will be void and I need to pay 200php and additional 250php for technicians fee.

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

Oh I see... I don't think so too... But did you try to install the leaked or official versions that were available by other means? If not, then nothing to worry about.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

No I did not. I just click the link found in the OVI suite.

tsk

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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

Then you don't have to worry about anything.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Advisor
endaya_gilbert
Posts: 9

Re: Software update of Nokia 500

Hi Blitzkid... Good news. Nokia Care informed me that I can already get my cellphone. No payment since it is under warranty. Yehey. Thank you so much for the response. I owe you a big one. Thank you again. =)
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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

You're welcome... I'm glad your phone's up and running. Keep posting! Cheers!
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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New Member
captjay11
Posts: 2

Re: Software update of Nokia 500

Hi everyone,
pls i need a step to step help on how to update nokia 500 os,dont want to make mistakes to avoid damaging d phone.I wont want a pc update any avialable alternative will b appreciated.one luv
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Mobile Visionary
blitzkid
Posts: 1,257

Re: Software update of Nokia 500

If you don't want to update via pc, then update using the inbuilt software updater of the phone. You can go to menu>applications>software update. Download the updates available and install. Preferably use a wlan connection. Or you can take your phone to the nearest Nokia care for updating your phone.
blitZkid
Nokia C7: Running on Nokia Belle
"If I'm helpful in anyway, a click of appreciation on the star would be nice"
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Mobile Visionary
ajaydavidson
Posts: 855

Re: Software update of Nokia 500

If you don't want PC update, then you can do the updation directly on your phone. For this just dial *#0000# then go to options check for update. If any updation is available then it will be shown.
Nokia C7
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