[Lutzie]

Hi all,

So I've still not got an update for my Lumia 800 in the UK on O2. O2 are telling me that the update is available, and that this is either  a Nokia issue or a faulty handset issue. Given that it's almost 3 weeks since the update has been released I'm worried it's the latter rather than the former, doubly so as my Nokia locks up on a daily basis.

From what I've read I think that maybe the update is being rolled out (slowly...) but is there anyway of finding out where abouts on the list I am? Because if my phone should have updated, and it hasn't, then it's faulty. It's not exactly a new phone either, so as far as serial numbers go it should be quite old.

Thanks for any help.

Stephen

[scoobyman]

Is there a Nokia Care facility near your location, whom could probably update it for you if you are having issues?http://nokia.com/support

1750.823.8858.12460 for RM-801 O2 UK GB V5 Black (7.8) (059N205) is readily available.

[Lutzie]

Apparently there is one in Manchester, UK, and I live on the edge of that city so I'll give them a call in my dinner break.

I must admit this is getting very vexing now, especially as O2 in particular are being unhelpful. I've been told various things from them, from "there was a problem with the update so it's not available until the 9th of Feb" to "it's purely a Nokia problem" to "Maybe Microsofts computers are just too busy".

It's hard to know who and where I'm getting the 2 firmware updates and the O/S update from!

Currently I'm on:
FW: 1750.0805.8773.12220
O/S: 7.10.8773.98
HW: 112.1402.2.4

Hopefully someone at the Manchester store can help.

[Jabbadoo]

I have the same firmware and network as the above and have the same issues as you. Please let me know how you get on as I may have to do the same at some point. Very annoying that neither O2 or Nokia can't just force update to the handset.

[Thornastor]

Make sure you back up your stuff as a nokia care points wipes all apps etc and texts

[paulheu]

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Lutzie wrote:

So I've still not got an update for my Lumia 800 in the UK on O2. O2 are telling me that the update is available, and that this is either  a Nokia issue or a faulty handset issue. Given that it's almost 3 weeks since 

Thanks for any help.

Stephen

---

Actually the updated roll out restarted only last week after some issues with the previous update were fixed. O2 is pretty much clueless here as Nokia has _NO_ influence on the distribution of the update once it's released into the MICROSOFT update system.

You'll just have to wait untill you get the notice the update is available.

[armagon]

yes, the delivery has been indeed restarted, but it could take a couple of weeks until the update has been rolled out to all customers. update availability for operator variant devices depends also on operator approvals though..