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Re: Still no WinPhone 7.8 update for Lumia 800? O2

Contributor
Lutzie
Posts: 4

Still no WinPhone 7.8 update for Lumia 800? O2

Hi all,

 

So I've still not got an update for my Lumia 800 in the UK on O2. O2 are telling me that the update is available, and that this is either  a Nokia issue or a faulty handset issue. Given that it's almost 3 weeks since the update has been released I'm worried it's the latter rather than the former, doubly so as my Nokia locks up on a daily basis.

 

From what I've read I think that maybe the update is being rolled out (slowly...) but is there anyway of finding out where abouts on the list I am? Because if my phone should have updated, and it hasn't, then it's faulty. It's not exactly a new phone either, so as far as serial numbers go it should be quite old.

 

Thanks for any help.

 

Stephen

Mobile Overlord
scoobyman
Posts: 10,000

Re: Still no WinPhone 7.8 update for Lumia 800? O2

[ Edited ]

Is there a Nokia Care facility near your location, whom could probably update it for you if you are having issues?http://nokia.com/support

 

1750.823.8858.12460 for RM-801 O2 UK GB V5 Black (7.8) (059N205) is readily available.

Happy to have helped forum in a small way with a Support Ratio = 37.0

Contributor
Lutzie
Posts: 4

Re: Still no WinPhone 7.8 update for Lumia 800? O2

Apparently there is one in Manchester, UK, and I live on the edge of that city so I'll give them a call in my dinner break.

I must admit this is getting very vexing now, especially as O2 in particular are being unhelpful. I've been told various things from them, from "there was a problem with the update so it's not available until the 9th of Feb" to "it's purely a Nokia problem" to "Maybe Microsofts computers are just too busy".

It's hard to know who and where I'm getting the 2 firmware updates and the O/S update from!

Currently I'm on:
FW: 1750.0805.8773.12220
O/S: 7.10.8773.98
HW: 112.1402.2.4

Hopefully someone at the Manchester store can help.
Registered Member
Jabbadoo
Posts: 1

Re: Still no WinPhone 7.8 update for Lumia 800? O2

I have the same firmware and network as the above and have the same issues as you. Please let me know how you get on as I may have to do the same at some point. Very annoying that neither O2 or Nokia can't just force update to the handset.
Contributor
Thornastor
Posts: 5

Re: Still no WinPhone 7.8 update for Lumia 800? O2

Make sure you back up your stuff as a nokia care points wipes all apps etc and texts

Mobile Sensei
paulheu
Posts: 5,454

Re: Still no WinPhone 7.8 update for Lumia 800? O2

[ Edited ]

Lutzie wrote:

 

So I've still not got an update for my Lumia 800 in the UK on O2. O2 are telling me that the update is available, and that this is either  a Nokia issue or a faulty handset issue. Given that it's almost 3 weeks since 

 

Thanks for any help.

 

Stephen


Actually the updated roll out restarted only last week after some issues with the previous update were fixed. O2 is pretty much clueless here as Nokia has _NO_ influence on the distribution of the update once it's released into the MICROSOFT update system.

 

You'll just have to wait untill you get the notice the update is available.

 

 

---


Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Employee
armagon
Posts: 991

Re: Still no WinPhone 7.8 update for Lumia 800? O2

yes, the delivery has been indeed restarted, but it could take a couple of weeks until the update has been rolled out to all customers. update availability for operator variant devices depends also on operator approvals though.. 

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http://www.microsoft.com/en/mobile/nokia-x-updates/
http://www.microsoft.com/en/mobile/nokia-x2-update/
http://www.microsoft.com/en/mobile/asha-software-update/
http://www.microsoft.com/en/mobile/support/software-update/wp8-software-update/

http://www.developer.nokia.com/Community/Wiki/Nokia_firmware_change_logs
https://twitter.com/LumiaSWUpdates