Hello , I am from Jeddah , SAUDI ARABIA , Using Nokia E7 , i have been checking for new updates via OVI Suite and also in mobile, but until now i dont see any new update except that useless 'Here n now app' , what to do ? u have mentioned its available in Saudi Arabia.
Hi this is Tanveer from Bangladesh. I have just updated my N8 to Symbian Anna and its working just fine. But I have checked with Nokia Ovi Suite and found 5 new updates for my mobile which consists Symbian Anna Update 1 & 2. But whenever I give command Ovi Suite to download that updates it kept giving me alarms "Something's gone Wrong. Start the update again". I have tried several times but same thing happens again & again. I don't have any wifi or wlan near me so I have no choice but to use Ovi suite. Please provide me a solution. I am using the latest Ovi suite which I have downloaded yesterday.
2011-08-20 5:53 - edited 2011-08-20 5:56
@ tanveer _amit
please check out the 8th page, posts number 147 and 149.
that should do it)
that also helped me a lot. good luck
Hey, thanx for all the info. I did update my N8 and then found 4 new updates in SWupdate application. The problem is Anna1 & Anna 2 updates downloaded fine but doesn't install as it says 2 updates failed. I have rebooted several times and then tried to update but every time it's the same. Now i can't even download the next OVi store download which is at #3 in SWupdate. Please help.
Hi all! I can't get my C7-00 to update either thru the OTA, which says no updates available, and every time i connect to ovi suite to update, it always checks for updates and then gives error 12017, i've tried for almost 50 times, I'm at Islamabad, Pakistan...Is it some problem with Nokia's Update servers or the download isn't released in Pakistan yet...Please Help...
hey guys,i'm from Malaysia, and i have noticed that some of the Malaysians here have already been able to update to anna on their Nokia N8, the funny thing is, i still couldn't get any luck in updating mine. i've tried to update through OTA, NSU, and even through the Ovi Suite, but failed. it said that my latest version is up-to-date (please tell me that 013.016 is not the latest one)
please tell me the rationality of why i couldn't update till now. skyee told us that Malaysia variants are all covered. please walk the talk.
in case it helps, my N8 product code is: 059D2N8
i'm using the gray one.
My dear Iacopo, Enzo, Kang and others, who complain about the delay in the availability of the Anna update in their countries, including myself.
I like to give my opinion about this phenomenon and to explain how I have reached that opinion. First I want to bring up my limitations. I have no inside information about the policy applied by Nokia and by the regions and countries. Also, I have no clue how Nokia is organized in that matter. I understand from Yvonne, an employee of Nokia, that first and for all the liability for the implementation of the roll out of updates is in the hands of the countries. I have to believe her!! But is such an approach with all those little separate kingdoms a good solution? Is this good management? In different countries are different cultures, in business as well. There must be room for a making a difference, but within limits. The preparation of an update policy must include the countries too and differences of more than two weeks show a poor preparation.
An other limitation is, that I will use the N8 and set up of the previous update of that phone. This was the update to 14.002, our (still) actual version of the FW. When you go to the website of Nokia in your country, you can sort out on that website whether you can apply the update Anna or not. You can do that by filling out the product code of your N8. What is exactly a product code and what will be the meaning of this code? When you fill out in your call feature *#0000# you will see a lot of information about the actual status of your FW. However, it is not just information about the FW, but also about the phone itself. Part of the information about the phone (the hardware) is the so called product code. Although you have to fill out the product code on the Nokia website, this code is only partial important for the version and content of the FW. Let me explain a little bit. The N8 comes in different colors and each and every color result in a different product code. Suppose you have a dark grey N8 and your neighbor a green one. Your phones will have different product codes, but the FW will be the same, if either one of you has bought the phone in the same country and at the same network provider or both phones are bought unsimlocked.
The USA and Canada form the region North America. In the USA I can find in the set up of the previous update 6 product codes (6 different colors) for the US alone. I can find 6 product codes (6 different colors) for the entire region. So in total 12 different product codes, however mainly only as a result of different colors. Network related product codes were not found!
Related to Italy I found for the euro region 6 different product codes, because of 6 colors. For the country Italy I found 6 different product codes, because of color differentiation. Network related product codes were not found. In total 12 different product codes.
At last my country the Netherlands. I could find 7 different product codes related to my country alone (called: country variant), because of the colors. One product code for a T mobile network related phone and two different product codes, because of 2 colors, for the Vodafone network related phones.
I'm for 100% convinced that the number of different product codes, which cannot and will not imply different FW versions and/or content, can be the reason for the delay in the US, Italy and the Netherlands. I have called the Nokia Care Center and asked the man, if he could update my N8, because I was not prepared to wait till the day on which the slowest network provider is ready with his part of the (update) deal. The Care Center employee assured me that this will not happen. When a segment of the phones (read product numbers) is ready, the roll out will take place without any delay. Interesting was his remark that in the Netherlands a lot of Nokia phones have been sold in the business area and those phones are never standard like my N8, which I bought without a contract with a network provider and without a simlock. So, only standard factory settings in my FW. E7 and N8 phones have been shipped with Anna FW on board in July already, because those phones had standard factory FW. I don't understand that I, and with me all the customers with standard factory FW, have to wait till the second half of August plus, that, moreover, many users like me must encounter a delay in regard to other countries. I don't know the situation outside of the Netherlands in regard of buying phones. I guess that a big majority buys a phone at the (web)shop of a network provider and these providers are big clients for Nokia and other phone manufactures. I guess that commercial reasons will play an important role in the choice how to satisfy a client. I suspect that network affiliated phones and phones of employees of big companies using SW modified phones will be treated with a certain priority. I cannot proof it, but it is for me the only logical explanation, because from a pure technical point of view factory based FW must be easier to update.
I bought a Nokia because of the reliability of the hardware. I didn't know that the reliability of the software and the maintenance of the software did not reach the standard of the hardware. My memory went back to the years that Microsoft launched their Windows ME. Microsoft could correct it. Can Nokia too?
Was signed by mobywil, retired electronic and teacher data communication.
If you don't find the Anna update or having installaltion problem through ovi suite then first uninstall the ovi suite from your system. Reinstall the ovi suite and connect your mobile. This time windows will install the necessary USB drivers. Then try to update. It may solve the installation problems. I did it and it has worked out for me.
Thanks for the tip,
I uninstalled ovi suite and then installed it and connected my phone and select update phone software, Again it first checked for updates, then checked if phone support software was up to date after it gave this 12017 error.
malaysia variants except for c6-01 and i think e7 (refer to first page) are covered. you're using an n8 so you should get the update. but since the servers are overloaded with the multitude of symbian^3 users around the world, you might not be able to get through the servers to download the OS.
2011-08-20 9:34 - edited 2011-08-20 9:46
After the updation of my C7 there are some features missing from the previous version.
1. The number and contact search option in the call feature is missing. Even on turning on "Contact search --> On " its not working.
2. The type of network connection icon (wifi, gprs) appears only on home screen and menu. On the rest of the screens its not available.
3. While connecting toi a particular internet connection either gprs or wifi, in the previous version we used to get a notification on the top left of the screen which shows something like "connecting to wifi"... but now its gone :-)
4. In the screensaver the "slide show" option is missing.
Anyway to get these features back ????
2011-08-20 10:26 - last edited on 2011-08-20 10:56 by blubrys
Dear Skyee of Nokia,
Do you know why my UK unbranded blue E7 (product code 059H316) which I bought direct from Nokia UK does not have Anna available. The Vodafone, 3 and O2 variants all seem to have it available, so why doesn't my unbranded E7 have it available?
Moderator's Note: This post has been edited as it discusses an unauthorised procedure in modifying the device's software that may harm or invalidate it's warranty.
I'm certainly sure that not all nokia user are happy.
anyway, they promised it on end of August, we should thank them, but the problem is that, same country, same devices, the different is only the color, why not update it at once. just wondering.
I have just read the last 20 or so posts that were written while I was sleeping here in the USA... one thing is for sure, actually 2 things: (1) Symbian Anna looks like it is flawed at the moment, with SO MANY users having SO MANY different problems, and (2) I'm actually glad that the US doesn't have the update yet, because I'm willing to wait. Right now my E7 works great without Anna. I guarantee you, if the update came today and I tried it, knowing my luck, I'd be stuck with a messed-up phone.
I am going to wait until Nokia sort this mess out. No hurry.
"If it ain't broke, why fix it."