Still waiting, reading the comments--doesn't seem effective--Nokia apparently does not give a damn about what ex-customers think--and current owners are ex-customers--which seems less important to them than potential customers of the Windows Phone--that must be the reasoning and intent.
An ex-customer is a one-shot deal to a bad company--e.g., you bought it, you own it, it is your problem, sold as is. A company that cares about its customers and reputation does not take this one-shot approach.
A good, enlightened or reputable company, tries to address customer issues and keep their customers totally satisfied, and have mechanisms in place to do so. Such companies are few.
Most other companies only respond to massive bad publicity and/or class action lawsuits--these are the only events that prompt them to take action. Complaints and bad publicity have to reach critical mass.
Our complaints here in on a Nokia sponsored forum, and subject to monitoring. It is useless to complain.
It is too bad; the N-8 is a nice phone in many ways, and I really want it as a keeper--and want to be loyal Nokia customer--13 years! But after this experience, would seriously think more than twice before buying anything sold by Nokia, or recommending.
This is like the banks and telephone/cell phone service providers--free checking to new customers only, existing customers do not quality, and cheap plans only for new customers. So one only benefits when one becomes an ex-customer, and let them woo you back. This is the great marketing game that companies spend so much money on--the big swichero and getting conquest customer from other brands.
If a company just took very good care of its existing customers, and provided both good service and appropriate new products and services to improve the customer experience, then there would be no need for all that advertising or promotional marketing--word of mouth would spread the message. Then what would all the highly paid marketing, CEO's and other bureaucrats do to justify their employment--so you see, they gotta play the game and keep churning.
So instead of making Symbian better go for Windows phone--restructure and lay off employees, every new CEO has to make an imprint--to justify his/her employment, and compensation. So if ya came from Microsoft, push the Windows phone.
One more thing, do not recover until installing all update. 
Hope it'll help you