02-05-2012 16:48 - edited 02-05-2012 16:49
I did a hard reset with the code *#7370# with symbian belle v111.030.0609 and didn't lose any of the stuff you mentioned. Did you do the 3 button hard reset?
Soft reset : *#7780#
hard reset : *#7370#
Is the hard reset code the same as the 3 button hard reset?
Nokia does recommend not to do this 3 button hard reset on any Belle device as a 'refresh' to it - only in case your phone doesn't boot up
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04-05-2012 11:07 - edited 04-05-2012 11:08
Thank you for your post.
Have you tried to re-install your current firmware via Nokia Suite?
To do this connect the device to the P.C and start up Nokia suite. Sometimes Nokia suite will automatically check for updates. If it doesn't go to Tools and software update and then click refresh. If it doesn't find any updates it should say in blue re-install current firmware.Try doing this and this should restore your missing pre-installed apps.
If for any reason it doesn't or you can't see the the re-install option try click the refresh a few times. If it still doesn't then if you already haven't you could try installing the latest version of Nokia suite on your P.C from the beta labs (link below):
Before you can do this you will need to login. The same logins you use for these forums will work on the Beta labs.
Try this version and again the same process as described above. If you still have no luck then you will need to visit a Nokia Care point. You can find your local Nokia care point from the below link:
Hope this helps.