[Jaff0]

My "countless bugs" "diatribe" as you put it, is not rubbish - go and read the threads - how many threads and how many complaints? Practically EVERY DAY somebody else posts about how they've "upgraded" and wished they hadn't because they can no longer go back to Anna.

flv is broken. Camera performance is significanrtly affected. Some apps just don't plain work on Belle, some no longer available. Countless issues. Configuration or options removed. Bugs and faults that have been apparent  (like WiFi connectivity issues, since the N8s inception) not been addressed, in favour of a "more modern look" - well so what, for a "more modern look" - that's gonna make people feel better, if things have not been addressed for several firmware updates, yet the look and feel looks a bit more funky.

This is the thread about the effect of Belle on the N8's camera performance:-

/t5/Nseries-and-Symbian-Smartphones/Camera-quality-has-dropped-after-belle-update-on-my-n8/m-p/13091...

How many threads have there been requesting the ability (fruitlessly, I might add) to be able to revert to Anna?

Look at these two threads:-

/t5/Nseries-and-Symbian-Smartphones/Belle-A-big-step-backwards/td-p/1304019

/t5/Software-Updates/List-of-Belle-additions-corrections-needed/td-p/1328167

Now admittedly, the 2nd thread might have much stuff that is wish list than pure bugs introduced by Belle - but all the same, there's a lot there that has. You can try and make out I'm talking rubbish, if  you want - dig your head in the sand, King Canute-like and pretend there's no issues, that it looks funky, is modern, and you want it - then by all means.

But:-

1. Trying to make out that there's nothing wrong with Belle, other than a load of negativity bias, is just denial - this is not just in my head, or the simply a few pedantic whingers

2. I suspect Tesco are obliged and owe no more support of any firmware upgrades than they're currently doing - other providers rejected it, and presumably required changes, before they'd release it (Virgin being one). I suspect from a firmware perspective your phone works at least as good as when it was sold, so providers / vendors probably owe no more commitment than that.

I believe this is the current list from the additions / corrections thread:-

SUMMARY of BELLE CHANGES/CORRECTIONS/ADDITIONS/FIXES
April 2, 2012, 10:00pm US time


HARDWARE-- Wifi EAP-PEAP-MSCHAPv2 Authentication MUST be fixed
HARDWARE-- bug with speakerphone and C7 & N8 - no tone indicating "speak now" in hands free
HARDWARE-- doesn't show whether headphones are connected, even though they are
HARDWARE-- need more speaker volume.
HARDWARE-- During call if another call connects 2nd call goes to speaker and cannot be switched
HARDWARE-- Ability to choose the charging LED as notification light on an E7
HARDWARE-- for many Headphones sound not diverted to 3.5mm jack & music plays through device speaker
HARDWARE-- some users complain about short battery life

WEB-- New improved browser with HTML 5 working with the latest FLASH PLAYER
WEB-- Links in browser and Nokia store are accidently selected unless your scrolling very fast
WEB-- add Bookmarks to homescreen as a direct shortcut or shortcut to folder
WEB-- web browse in full screen
WEB-- Add a yellow star icon for Bookmarks in the browser


SOFTWARE--"Remote Drives" to be returned to the file manager via Options > map remote drive.
SOFTWARE-- Profiles: shows only 5 settings, needs more
SOFTWARE-- Profiles: ability to choose every profile from pulldown menu
SOFTWARE-- reset using *#7370# code and rebooted, phone now asking for New Security Code
SOFTWARE-- return the ability to create sub folders within folders
SOFTWARE-- Power Save Mode: phone should not roam
SOFTWARE-- Power Save Mode: force theme effects to be disabled .
SOFTWARE-- Automated or manual option to put homescreen widgets online/offlline.
SOFTWARE-- whatsapp integration with notification bar/ widget
SOFTWARE-- add delete icon at the bottom middle of mail.
SOFTWARE-- Need a home screen clock with date and time, easily read
SOFTWARE-- Provide a quick and easy way to temporarily lock/unlock screen orientation
SOFTWARE-- Allow access to c:\private folder without having to hack the phone
SOFTWARE-- 2g/3g toggle widget
SOFTWARE-- connections drop down menu on home screen should allow selecting all profiles
SOFTWARE-- menu scrolling should be customizable
SOFTWARE-- missing "Mark Multiple" tick at the bottom of the Gallery
SOFTWARE-- Internet Radio does not anymore show the artist /track name playing
SOFTWARE-- Voice dialing doesn't work properly in C7 Belle
SOFTWARE-- phone forgets calling mode. If left it in Dial pad, phone book, or log it should remember.
SOFTWARE-- DTMF pad vanish when starting call & end key vanish when accessing DTMF pad during call
SOFTWARE-- Whatsapp title bar at the top disappears when I want to type a message. .
SOFTWARE-- "home network only" selection instead of or addition to manual mode for network selection
SOFTWARE-- Don't give warning messages about "mobile data" when it is not turned on.
SOFTWARE-- include a built in timer
SOFTWARE-- Return Nokia Bubbles as an option
SOFTWARE-- the "mark Multiple" tick should always be available when there are multiple items
SOFTWARE-- provide more languages, and a way to download from PC
SOFTWARE-- Pop ups re situations & deactivating power saving are too invasive
SOFTWARE-- make screen saver adjustable.
SOFTWARE-- signal and battery level disappear when searching contacts
SOFTWARE-- To-do list needs to be multi-level
SOFTWARE-- Separate wallpaper for lock screen rather than that of the current home screen
SOFTWARE-- Backup and Restore not reliable - doesn't fully bring back everything.

CAMERA/PHOTOS/VIDEO-- camera quality deteriorated especially in low light.
CAMERA/PHOTOS/VIDEO-- improve the zoom in for photos like anna
CAMERA/PHOTOS/VIDEO-- Camera UI taskbar takes up part of screen, can't be hidden. Needs transparent.
CAMERA/PHOTOS/VIDEO-- many (and larger) videos no longer play, & file extensions not supported
CAMERA/PHOTOS/VIDEO-- Captured videos, downloaded videos do not appear in VIDEOS
CAMERA/PHOTOS/VIDEO-- Gallery- pictures disappear from folders following power cycle
CAMERA/PHOTOS/VIDEO-- Camera shutter sound doesn't play when in a custom profile
CAMERA/PHOTOS/VIDEO-- automatically group images in albums sorted by date or alphabets in the gallery
CAMERA/PHOTOS/VIDEO-- camera interface icons removed from the bottom back to where they used to be.
CAMERA/PHOTOS/VIDEO-- captured videos appear in GALLERY, not VIDEOS

MESSAGING-- allow multiple eMail accounts to show on homescreen.
MESSAGING-- store emails in the mass memory
MESSAGING-- eMail menu text size unaffected by settings
MESSAGING-- Option to be able to show Folder view when opening messaging app.
MESSAGING-- should give the option of opening to folder view
MESSAGING-- Insert an application to schedule SMS
MESSAGING-- When removing or deleting email, go to received emails on that account.
MESSAGING-- return  ability to press and hold on an email to get a delete option.
MESSAGING-- Return the ability to easily add a "smiley face" in a message, as in Anna
MESSAGING-- conversations - add a small "close" button on the top right of each message s
MESSAGING-- Make SMS counter to appear when not typing through on-screen keyboard.
MESSAGING-- Allow user to select where to store contacts (phone or mass storage)
MESSAGING-- Cannot delete unread messages
MESSAGING-- Ability to email, sms, or mms when typing a name from the home screen.
MESSAGING-- when removing/deleting email if taken to homescreen, shutdown email app.
MESSAGING-- Add delete button on the task bar when opening a message conversation.
MESSAGING-- message preview or sender info in notification bar
MESSAGING-- option - folders view as default for sms viewing - new incoming mails or from the app
MESSAGING-- on-screen keyboard should open when selecting a new sms message
MESSAGING-- sms/missed call event notification - select between widget or popup menu
MESSAGING-- email wastes too much screenspace, needs to display multiple emails addresses.
MESSAGING-- message bubble opening message like with anna

MUSIC-- Music player doesn't go to "now playing" when you click on the music widget.
MUSIC-- Music player should display the track number.
MUSIC-- Adding song to playlist from "now playing" screen
MUSIC-- music player - Artists and Albums should be separate.
MUSIC-- music player needs user-definable equaliser

CALENDAR-- Need to show many upcoming events, not just one.
CALENDAR-- Calendar New Event window - subject & location lines too narrow and text cut off
CALENDAR-- Calendar event - simple text note display in the calendar widget on homescreen
CALENDAR-- missed a calendar event, now not able to get rid of notification.

WIDGETS-- smaller Anna-style widgets for mail, calendar and clock
WIDGETS-- nokia notifications widget/ pop down message preview like on anna
WIDGETS-- Notifications Widget
WIDGETS-- need scientific calculator
WIDGETS-- calculator does have a clear screen button when the screen has data,
WIDGETS-- Battery status indicator like the one in anna
WIDGETS-- Widget appearance modified by going from 'portrait' to 'landscape'.
WIDGETS-- Provide Widget that will "lock/unlock" all screens, so nothing can be accidentally changed.
WIDGETS-- Automated option "go online every day at a given time
WIDGETS-- Allow widgets to work on more than one home screen.
WIDGETS-- need more skins & sizes for clock,music player,calender,email widgets.
WIDGETS-- need widget to show all new events in one place
WIDGETS-- need widget to show all missed events in the home screen
WIDGETS-- Option to tap the battery icon to show how much battery is left in %
WIDGETS-- option to tap battery icon and select "Activate Power saving mode"
WIDGETS-- Option to add only a single small favourite contact.
WIDGETS-- RSS widget
WIDGETS-- Battery status indicator
WIDGETS-- widgets changing colour along with theme
WIDGETS-- need missing Widgets -2g/3g toggle, Big Analogue Clock, Big Calendar, BT Toggle (BlueTooth)
....Cellular Toggle, Mobile Data Tracker, Small Music Player, Offline Toggle, RSS Feed
....silent Toggle, Visual Bookmarks, Multi Photo Collage widget, Mobile Data Tracker

MENU/ICONS--shortcuts, widgets, and contacts should rotate when the phone is flipped
MENU/ICONS--The icon shortcut for maps favorites is missing.  
MENU/ICONS--allow user to decide whether or not to display labels for icons
MENU/ICONS--re-enable use of the navigation key to select icons
MENU/ICONS--re-enable the icon to change home screens
MENU/ICONS--add the option to use a menu click and "show open applications"
MENU/ICONS--add the option to use a menu click and "show open applications"
MENU/ICONS--carrier name disappear when accessing the menu or contacts
MENU/ICONS--Messaging tabs aren't optimised for vertical use
MENU/ICONS--ping Back/Menu icon (bottom left) does not work consistently.
MENU/ICONS-- - select between left/right sliding 5.pages or scroll down menu
MENU/ICONS--make an mosaic screen for homescreens so we can straight to any homescreen.

LOGS-- log should be the same whether selecting the the log from the phone or from the menu.
LOGS-- Log WLAN and Packet Data connections.

MAPS-- Ability to delete or edit map favorites from Drive (can be done from Maps).
MAPS-- Re-enable the auto/Bluetooth connection to work with Nokia Maps Navigation.Camera & video
MAPS-- Re-enable the auto/Bluetooth connection to work with Nokia Maps Navigation
MAPS-- Return the English "surfer dude" voice to  Voice Navigation on the N8.
MAPS-- Not possible to delete maps history.
MAPS-- provide a simple and convenient method to import and export GPS coordinates
MAPS-- Map widget doesn't support rotation with fingers
MAPS-- No backup ability for map favorites without going on-line

SOCIAL-- Relocate refresh button to first, or a top corner of widget near update status
SOCIAL-- Refresh rate of social widget to be user selectable
SOCIAL-- Top scroll down bar should continue to work while social app is running.

STORE-- should be able to hide downloads so you can keep browsing

Community manageemnt notice: Quote from a removed post edited out

[better_belle]

I love how people just ignore others' posts on this forum.
Reaaaally nice community. :/

[Jaff0]

Issues with Belle aren't just trivial things, though - key things for the N8 - the camera - one of the major reasons people probably bought into the N8, has had it's functionality seriously and negatively affected by Belle.

Other key things, like flv support, many of the things broken that either are still broken or took time to fix (DAB for example).

As to the general comments - well even accounting for negativity bias - I've never seen this furore and clamouring for reversion with previous upgrades. Didn't see all this upset with Anna, nor PR1.2, nor PR1.1. Something is not like all the rest.

But putting aside our difference of opinion in the flaws of Belle, for a second - what is your true criticism of Tesco? What is it you think they are denying their N8 customers, who currently don't have Belle available? What key features or functionality have they been robbed of - well perhaps more accurately, what key features and functionality have they not had broken for them yet?

'cos from where I'm sat, the criticism seems to be - "Belle is modern, funky and over here... we want it now..." - when there's people regularly posting threads of regret wishing they hadn't "upgraded" to it, and wish they could go back - but as I said, ignoring that for a second, beyond a bit of form over function - what is it, specifically, about functionality on the N8 that not having Belle, you're being denied (beyond the things that will get broken...)?

[Jaff0]

---

better_belle wrote:
I love how people just ignore others' posts on this forum.
Reaaaally nice community. :/

---

Your complaint seems about getting FP1.

Well I fear you're ignoring the Tesco N8 users, here - and they'll be apoplectic - 'cos FP1 isn't going to happen for the N8 at all.

[better_belle]

@Jaff0

"So have any of you even managed to get the Belle update from Anna?"
You fail to read. :-)

It's pathetic by the way...the way you can't seem to accept others' opinions.

This isn't solely about the N8. We were discussing the way in which Tesco Mobile goes about updating firmware. You can b*tch all you want, but do us all a favour and keep it to yourself. There's a good lad.

Community management note: section quoting a removed post removed

[Jaff0]

@better_belle

Firstly, I'll reply to anything I like, and am free to do so, so long as I'm not breaking forum rules, and don't you forget it, sunshine.

Seventeenthly, your big, long telephone transcript was supposedly about you ringing Tesco support about FP1, 'cos your 700 already has Belle - well if Belle is so peachy, why the urgency for FP1 - and where this has teeth in context of the N8 and Belle, consider this FP1 isn't going to happen for N8 handsets.

[better_belle]

Lulz. I guess this is a step up from squabbles in the YouTube comment section. It was fun reading it all.

I know in my mind who won...but I'll keep quiet about it. Tesco doesn't give a damn and for that they can give me a better offer next time round. I'll be sure to have fun with the retentions team.

It's inevitable though. Getting through to large corporations like them is almost impossible. A drop in the ocean. Just like the enthusiast PC parts following, we're a minority who don't have a voice.

[PayingCustomer]

Anyone got the latest on this? Just curious. Anna sucks and Belle looks like a poor man's Android. I was wondering whether it was worth getting another phone from Tesco Mobile. They've been so poor with Nokia updates and rubbish customer service that I'm deffo going for unbranded next time though. The real deal: Android. I only got the N8 because of the camera and the maps. Truth is that it's only good for a phone camera. Poor for a digital camera though. Easily buy compact sub £100 cameras which knock the socks off of it these days. Not even inconvenient to carry either. You can get offline maps on Android now too. Decision made! Anyway, thought it was worth a look before I **bleep** off from Nokia and Tesco Mobile! Miss you already! 

[greycounciller]

I too, am a Tesco customer and will never consider buying a mobile from them again. Just to much hassle, not only for updates, but general customer service and cost.

But in looking for another phone, my decision is not so clear cut.

I know I don't want neither iOS, BB or Android and kinda had my heart set on WP7 via Nokia.

But having a good gander at many Handsets in a well equipped T-mobile store, I'm not so sure.

Obvoiusly all handsets have there plus and minus points, but WP7 may be hamstrung system because of the MS restrictions.

My biggest gripe is with the PIM. It's so basic and I thought I must of not been able to find it somehow. I had a look at the one Nokia 701 and knew I had to stay with Symbian.

Symbian does have many excellent business and personal plus points that I may be swayed to wait for the PV 808, though I hope it's incarnation of Belle is better than the ones available. That too with the impending doom of Symbian makes the choice harder to make.

But as I stated, won't be buying it from Tesco...

[gazza197000]

i also won't be buying another handset from tesco, i was looking at the nokia 710 windows phone at the wk end , carphonewarehouse have got it on offer and it's sim free, but  i don't know what it's like compared to my n8 or the galaxy s2

[ballistiched]

Tesco have finally approved it. It's coming within the next 5 working days apparently!

/t5/Software-Updates/Nokia-Belle-availability-information/m-p/1384697#M117346

Finally.......................!!!

[gazza197000]

looks like tesco is talking  , still no update...

Moderators notes: Profanity removed.

[steven1105]

Yeah loada nonsense again. Still no tesco update. Now its a bank holiday weekend. No point checking until late next week. I hope people considering buying a tesco Nokia phone are doing there research and reading these posts. Learn from our mistakes. Dont buy Nokia and Dont buy tescos. Simples. Have these companies never heard of once bitten twice shy? Customers like us that have been screwed over by tesco and Nokia Will NEVER get another penny off me. Thats why Samsung and iphone Will continue to boom. Not because there are so much better but because you are so much worse.

[gazza197000]

looks like nokia are talking rubbish, still no update for tesco customers, if you talk to nokia they say it's tesco, talk to tesco and they say it's nokia,

customer service with nokia and tesco has gone down hill over the last year.

 i'm glad my contract is up for renewal as i have just pre-ordered a sgs 3 on a different network,

so i'm  not worried about getting the update.

as the old dragons say.   on that note i'm out! .

[gazza197000]

looks like nokia are talking rubbish, still no update for tesco customers, if you talk to nokia they say it's tesco, talk to tesco and they say it's nokia,

customer service with nokia and tesco has gone down hill over the last year.

 i'm glad my contract is up for renewal as i have just pre-ordered a sgs 3 on a different network,

so i'm  not worried about getting the update.

as the old dragons say.   on that note i'm out! .

[e71n8]

Nokia,

Please can you sort out this ridiculous delay in the Belle update for Tesco.

[fat_thumbs]

I emailed tesco on friday and they had some one ring the next day, to answer my complaint about when it will be released.

their customer services didn't know and gave me another number to ring. i had to make another call to their technical support (0845 300 6660).

their answer? should be out by the end of this month.

i vented some frustration about how late their updates have been; anna and now belle. They put it down to their network in that it piggybacks O2 and so  has a different set up. smells like BS. anyway to give a bit of balance he said if you were a galaxy S2 owner, your ice cream sandwich update was 3 months late too.

the learning point from this? don't buy a tesco phone if you want your updates to happen when they should.

[gazza197000]

kerttu was your posting on the 26-apr-2012  a late april fool joke by any chance.

[e71n8]

I have asked Tesco and Nokia to advise on progress on the update and, maybe unsurprisingly, got different responses from each.

Nokia advised:

Hi,

I am told that this variant is still in final preparation, I'm afraid that I do not have any information on the reason for the length of time or when the release will be ready for release.

Regards, ..............

Tesco advised:

Thank you for your email in regards to the Nokia Belle Update.

As you are aware this is not currently available on the Tesco network. Nokia has provided the software to Tesco, and we are currently testing it to make sure that it is compatible with the network.

At the minute we do not have a set date when this will be ready. We are hoping to role this out in the near future, but we do not yet have an exact date, and any we could give you, would not be accurate.

Please keep an eye on the Tesco Facebook or Twitter feeds, as when we

release this we will be announcing it on these platforms.

Thank you for your interest.

Regards

Chris Blake

Concerns Specialist

WDS

---------

So neither seems to know to what is going on, and its the same fiasco as with the Anna update.

Stephen.

[better_belle]

FOR **bleep** SAKE.

Why does Tesco even need to check for compatibility if the warranty is with Nokia, and if there is only a small number of people who are using Nokia Symbian devices? If it's something like the iPhone I can understand, but **bleep**. WHAT THE ****. It makes no sense whatsoever.

It's not like there is an inbuilt tether function like Android devices that they need to disable. I feel for you guys still stuck on Anna. I'm here in a slightly better position using a 1/2 year out of date version of Belle.

Moderator's note: Profanity removed. Please do not try to bypass the smut filter.

[kerttu · Accepted solution]

Hi everyone,

concerning Nokia Belle update for Tesco N8, the update should finally be on the way now. 

It seems that we had some information missing from our systems and unfortunately could not proceed sooner. Hope you find Nokia Belle enjoyable!