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US E7 Symbian Anna Service pack 1/2 update failure

Contributor
bkirby84c
Posts: 5

US E7 Symbian Anna Service pack 1/2 update failure

I sucessfully updated to Anna on my US E7 this morning, but the 1/2 Service pack fails. I have tried on Nokia Suite and through the phone multiple times. Each time when the phone restarts, its askes to log on to Ovi, I select "I have a Nokia Account" and it gives a message about unable to connect. The phone works fine, but for right now neither of the two service packs will install since the 2/2 wont sucessfully install without the first one it seems. Anyone else having that problem?

 

Brian

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Mobile Visionary
timkamat
Posts: 1,127

Re: US E7 Symbian Anna Service pack 1/2 update failure

Download and install netQin mobile security.And run Anna update pack.This way when Anna update tries to install new files mobile security will tell you which application is failing. You can delete this app and try running your Anna update.
In fact this problem is caused due to the already installed apps which conflict with new apps.
In Love With My C6-01:Now running on Nokia Belle!
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New Member
paperchasin
Posts: 2

Re: US E7 Symbian Anna Service pack 1/2 update failure

I had the same problem.  OTA worked for me.

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Contributor
bkirby84c
Posts: 5

Re: US E7 Symbian Anna Service pack 1/2 update failure

Pardon my ignorance, what is QTA?

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Advisor
Skyjuice
Posts: 14

Re: US E7 Symbian Anna Service pack 1/2 update failure

oddly enough, my 2/2 update installed successfully while the 1/2 update fails on my N8
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Advisor
brotherman38
Posts: 19

Re: US E7 Symbian Anna Service pack 1/2 update failure

Same here, 2/2 installed, 1/2 fails both with ovi suite, and wifi.

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Contributor
bkirby84c
Posts: 5

Re: US E7 Symbian Anna Service pack 1/2 update failure

Yeah, it looks like the 2/2 is installing sucessfully each time, but 1/2 is not.

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Advisor
brotherman38
Posts: 19

Re: US E7 Symbian Anna Service pack 1/2 update failure

OK nokia how do we fix this?

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New Member
paperchasin
Posts: 2

Re: US E7 Symbian Anna Service pack 1/2 update failure

1/2 isn't installing for my E7 either.  Must be a bug in the software.

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Advisor
Skyjuice
Posts: 14

Re: US E7 Symbian Anna Service pack 1/2 update failure

I ran an update with netqin active and it appears to be failing on the adobe reader portion of the 1/2 install.

not sure how to fix this... I'll probably just wait for one of our resident sages to work their magic
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Advisor
m_underwood
Posts: 10

Re: US E7 Symbian Anna Service pack 1/2 update failure

Same story with my E7. I'm assuming Quickoffice being missing is related. Havent tried with my N8 yet.
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Mobile Visionary
timkamat
Posts: 1,127

Re: US E7 Symbian Anna Service pack 1/2 update failure

If it is failing on adobe reader- do this.Do you have adobe reader already installed in your phone? If yes, uninstall it and run update. By the way, what is the size of the update left?
In Love With My C6-01:Now running on Nokia Belle!
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Advisor
m_underwood
Posts: 10

Re: US E7 Symbian Anna Service pack 1/2 update failure

Adobe Reader was on my phone pre-Anna. The icon appears to be missing now. I think it came pre-installed on the phone.
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Contributor
bkirby84c
Posts: 5

Re: US E7 Symbian Anna Service pack 1/2 update failure

Same here, Reader is not there. Seems like we are all having the same problem, must be a bug in the update.

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Advisor
claremont_e71
Posts: 28

Re: US E7 Symbian Anna Service pack 1/2 update failure

I get the same. US E7.
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Advisor
Skyjuice
Posts: 14

Re: US E7 Symbian Anna Service pack 1/2 update failure

I checked to see if it was installed and it appears that the entire quickoffice suite was uninstalled during the rest of the update process

 

btw, size listed is 9842kb but my device doesn't make any more attempts to download the file.

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New Member
fsjohny
Posts: 4

Re: US E7 Symbian Anna Service pack 1/2 update failure

Please see my post here:

 

/t5/Software-Updates/Symbian-Anna-released-for-the-US/m-p/1188457#M102216

 

That fixed that issue with Update 1/2 for me.

 

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Advisor
Skyjuice
Posts: 14

Re: US E7 Symbian Anna Service pack 1/2 update failure

so basically try manually installing the components?
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New Member
fsjohny
Posts: 4

Re: US E7 Symbian Anna Service pack 1/2 update failure

Something like that ... not ideal or user friendly solution but the only one that works at the moment.

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Advisor
brotherman38
Posts: 19

Re: US E7 Symbian Anna Service pack 1/2 update failure

Didn't work for me.
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