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Re: Update for E5 not available in my country desp...

Contributor
Mike823
Posts: 5

Update for E5 not available in my country despite local site claims it is

[ Edited ]

I got a Nokia E5 and my software version is 071.003. My local Nokia support website claims the latest software version is 101.003. But when I try to update my software version with the Nokia Suite it tells me version 101.003 is not available (yet) for my country? 

 

How is that possible and what would be a possible solution? I live in The Netherlands.

Mobile Overlord
farby
Posts: 19,715

Re: Update for E5 not available in my country despite local site claims it is

Does it say 'not available (yet) for your country' or 'not available (yet) for your DEVICE' ? As availability depends on Product Code / Region and and also Network locked devices can get updated only after an approval from the Operator..one of these is preventing you from getting it.

If you want, you may ask your local Nokia Care whether they can help you out ..

Mobile Overlord
aspergerguy
Posts: 10,000

Re: Update for E5 not available in my country despite local site claims it is

@Mike823

 

If you would like to post the 7 character alphanumeric product code starting with "0" upon label under battery, can check which variant you have.

Happy to have helped forum with a Support Ratio = 42.5

Contributor
Mike823
Posts: 5

Re: Update for E5 not available in my country despite local site claims it is

[ Edited ]

Nokia Suite says "no updates available".

 

The alphanumeric code is 059C655.