Search Discussions:
Advanced Search...
Welcome to Nokia Support Discussions! Here you can share advice and tips with thousands of other Nokia users around the world in English. Many Nokia employees also follow and participate in the discussions, see our guidelines for more information. Everyone can search and read the discussions, but to post your own question or reply to others, simply sign in with your Nokia account. If this is your first time here, you can choose an alias to represent you. And if you don't have a Nokia account yet, please register.
Reply

Re: Update on Nokia Belle Availability for Austral...

Advisor
Mushroom
Posts: 25

Re: Update on Nokia Belle Availability for Australia

Just to let you know jlangmaid, I am a 66 yr old granny and I love new technology. But i am p'd off with Nokia.
Please use plain text.
Employee
J_Lo_
Posts: 37

Re: Update on Nokia Belle Availability for Australia

[ Edited ]

Hi Everyone,

 

Here is the official news on Belle for Australia. 

 

We will begin a phased roll-out of Nokia Belle in the coming weeks, starting with the Nokia C6/C7/E6/N8 and then the Nokia X7 and E7.   Please be aware that timings will vary depending on your operator. 

 

Thanks

Jonathan from Nokia Care, Australia

 

Please use plain text.
Counsellor
Paul_Grenfell
Posts: 132

Re: Update on Nokia Belle Availability for Australia

[ Edited ]

Thanks Jonno, but with delayed PR1.2, Anna and now Belle.. I am really disappointed with Nokia Australia. Customers have been treated with contempt.. I doubt if i will ever get another Nokia phone, much less a Lumia..

Please use plain text.
Advisor
craig_baldie
Posts: 19

Re: Update on Nokia Belle Availability for Australia


Paul_Grenfell wrote:

Thanks Jonno, but with delayed PR1.2, Anna and now Belle.. I am really disappointed with Nokia Australia. Customers have been treated with contempt.. I doubt if i will ever get another Nokia phone, much less a Lumia..


This are my sentiments exactly. I have had my E7 for not even a year out of my 2 year contract and to be left out of an update that Nokia themselves are calling a "Revolution" is appalling. This is no way to treat your loyal customers.
I should have learnt my lesson after using an N97 before this one.

Please use plain text.
Advisor
Mushroom
Posts: 25

Re: Update on Nokia Belle Availability for Australia

I think Nokia needs to realize that there a many, many of us who have learned our lesson and will be leaving in droves as soon as our contracts run out.
Please use plain text.
New Member
mixtrak
Posts: 7

Re: Update on Nokia Belle Availability for Australia

OK so we're getting the update soonish... now the question becomes WHAT THE HELL HAPPENED?

Please use plain text.
Counsellor
Paul_Grenfell
Posts: 132

Re: Update on Nokia Belle Availability for Australia

Mixtrax,
Short answer, they couldnt be bothered.
Conspiracy answer, interfered with Lumia Launch.
Elop answer, Symbian burned.
Please use plain text.
Advisor
rizt
Posts: 20

Re: Update on Nokia Belle Availability for Australia

[ Edited ]

He is abosolutely right in asking though, all these answers are fine, but not ONE has come from Nokia yet.

 

Not a word of apology even after so many angry/frustrated/disheartened posts by so many people on the forums, and on their facebook page. No justification from them either. Not cool. Seriously not cool.

 

Me and my friends we're all IT guys, some into hardcore programming, some consultants, so you can understand we have discussions about smartphones ever so often. I used to push Nokia with a passion in these, now I just don't bother talking. My E7 might just be the last Nokia I own. I really hope not....

 

Multiple Edits: Spell checks

Please use plain text.
Advisor
Mushroom
Posts: 25

Re: Update on Nokia Belle Availability for Australia

Only 19 months, 2 weeks, 4 hours and 3 minutes until I can tell Nokia to shove it where the sun don't shine.

But who's counting?
Please use plain text.
Advisor
nick_fieldsy23
Posts: 15

Re: Update on Nokia Belle Availability for Australia

12 months 

till i can lack of suport is seeing me hold out for some thing bigger thats comming soon 

Please use plain text.
New Member
The_Fads
Posts: 8

Re: Update on Nokia Belle Availability for Australia

[ Edited ]

I will be allowed to upgrade my N8 in 2 months!!!
So nokia, keep pushing lumia **bleep** onto people. Im sure there will be a few people that buy it. Keep holding the belle update back or any other updates in the future. I will never use windows phone. Which **bleep** decided that tiles are what people want?
It is fugly!!!


I wont buy an 808 because it might come with Anna in Australia. Assuming it even does get released.

 

Meego was already killed off.
I had high hopes for symboan3. But my N8 stopped being supported properly in australia less than 6 months after i purchased it (october 2010). Nokia put all their effort into windows. I guess i will just have to stop supporting nokia.
Very soon i will be able to shout, Goodbye nokia! (after 12 long years of mixed emotions).
But that's ok. The Australian market isn't big enough for nokia to care about. It's business.
Btw how many lumia's were sold in their first 6 months of release? Compare that to how many N8's were sold. Oops!! Somebody made a huge mistake. Luckily they weren't the CEO of nokia.

 

 

MODERATORS NOTE: profanity removed, please adhere to the forum guidelines

Please use plain text.
Advisor
pauli_p
Posts: 20

Re: Update on Nokia Belle Availability for Australia

Fads, your ranting isn't getting things going forward at all. Threats like "I will abandon Nokia if the update X won't arrive at timeframe Y" are pointless. You have to understand that carriers have a LOT to say when it comes to software updates and may even block the whole thing ever happening. You might direct some of that anger of yours toward your Australian carriers and not for Nokia. Belle is done and deployed long time ago in many other countries. It's up to the carriers and local (Australian) Nokia support to push it forwards. I don't think Nokia's higher managers want to delay the update on purpose. But surely, some Australian Nokia person with understanding of the matter could reply with something concrete about the exact rollout plan and dates.

 

p.s, Lumia hasn't been nearly as long as 6 months in the market. More like two or three months.

Please use plain text.
Advisor
Mushroom
Posts: 25

Re: Update on Nokia Belle Availability for Australia

Sadly pauli_p it would be easier to handle if what you said was true.

 

From what we can gather nokia did NO development for Australia until after the update was released "World Wide" and then they received so many complaints fro Australia that they began the "Planning" stage.

 

We were totally ignored by them and that is the whole point.

 

When the software is finally released to the carriers we can expect even further delays but we have to ask why the update was not planned for in Australia at the same time as it was for the rest of the world.


Please use plain text.
Professor
jraduga
Posts: 717

Re: Update on Nokia Belle Availability for Australia


pauli_p wrote:

Fads, your ranting isn't getting things going forward at all. Threats like "I will abandon Nokia if the update X won't arrive at timeframe Y" are pointless. You have to understand that carriers have a LOT to say when it comes to software updates and may even block the whole thing ever happening. You might direct some of that anger of yours toward your Australian carriers and not for Nokia. Belle is done and deployed long time ago in many other countries. It's up to the carriers and local (Australian) Nokia support to push it forwards. I don't think Nokia's higher managers want to delay the update on purpose. But surely, some Australian Nokia person with understanding of the matter could reply with something concrete about the exact rollout plan and dates.

 

p.s, Lumia hasn't been nearly as long as 6 months in the market. More like two or three months.



Hi Paul,

 

Lumia has only been released here in australia this month. The rollout that was given world wide almost 2 months ago didnt include Australia. No- one had even started Belle for Australia. A few posts up you will see a reply from J-Lo, that is the first time anyone has said that its almost ready. The carriers dont even have it as yet, they have not even seen it to be tested. We still have some time to go before we will see the Belle  update.

 

When Nokia first did the worldwide rollout, Nokia had listed australia as not to receive the update at all. that it would be made available to anyone regardless of being generic (sim-free) or carrier based. Australia had to complain to get included and we did. a few days after the rollout Nokia changed its mind and then started the initial planning.

 

Even the head office of Nokia had no idea of how close or how far away the release is. They found out when J-Lo made that comment above. So at this stage there is no point even discussion further with carriers, as even nokia have said they dont have it. I believe part of the reason why Nokia changed it minds was that we all hassled not only Nokia but the carriers as well, who then on to discuss with Nokia the release.

 

The carriers have also confirmed that they are keen to get the update tested and released asap. Under normal circumstances I would say you are right about the carriers but in this case they are the good guys in helping us to have nokia release it out here.  

 

Lumia's by the way were announced in october of last year and were already being shipped when Nokia had their big show case in october/november. Australia received it literally 1.5 weeks ago.

Please use plain text.
Counsellor
tenacres1200
Posts: 42

Re: Update on Nokia Belle Availability for Australia

"pauli_p wrote:

Fads, your ranting isn't getting things going forward at all. Threats like "I will abandon Nokia if the update X won't arrive at timeframe Y" are pointless. You have to understand that carriers have a LOT to say when it comes to software updates and may even block the whole thing ever happening. You might direct some of that anger of yours toward your Australian carriers and not for Nokia. Belle is done and deployed long time ago in many other countries. It's up to the carriers and local (Australian) Nokia support to push it forwards. I don't think Nokia's higher managers want to delay the update on purpose. But surely, some Australian Nokia person with understanding of the matter could reply with something concrete about the exact rollout plan and dates."

 

If it wasn't for people on forums like this and the ones who bother to get off there buts and complain we wouldn't be getting the update at all.

nokia don't care about their customers here at all, if they did we would already have the update for unbranded nokia model phones now!

We have have been loyal to nokia for many years now, but in the i'm sick of being treated like a second class customer!

We have 3 phones waiting for the belle update at the moment, but when we need to replace them, I'll be looking very carfully at the other brands on the market and putting NOKIA on the bottom of the list.

 

 


Please use plain text.
Advisor
bushaven
Posts: 19

Re: Update on Nokia Belle Availability for Australia

I come on to this site now and again to get updates on my N8 only to find to my amazement the same contributors whinging about the delayed update to Belle. The same contributors were commenting months ago on how happy they were with Anna but now this is not good enough and before that were complaining about the delayed release of anna. These are phones guys and dont have to have the latest updates. You will always be dissapointed that what is new today is old tomorrow. As a piece of hardware my N8 is fine, Symbian is dated but I am still able to do what I want on it. All Belle is is a bit of window dressing. Try turning off all the wallpapers and frills , I run black screens and run in power saving mode most of the time and see how great the battery life can be even with high numbers of business calls or playing music for a whole day, or having bluetooth connected to hands free. Generally after a days use my N8 has still over 60% battery life. In fact if Belle was released I dont know whether I would even bother to update in case something that I liked changed. Most phone owners would not be aware of some of these updates. You perhaps should research the purchase of your phone to suit your use for a 2 or 3 year period, accept any updates when or if they come and plan your next phone purchase whether it be a Nokia or other and save your energies for more enjoyable persuits, in other words get a life. My next phone looks like being a Lumia 900 should it be released in Australia such is my experience with my Nokia. Updates or lack of them are of minimal importance and if you dont accept this you will be constatly dissapointed.
Please use plain text.
New Member
damienhelen
Posts: 6

Re: Update on Nokia Belle Availability for Australia

I have lodged a complaint with the tio https://www.tio.com.au/

We'll see how things happen more quickly!

Please use plain text.
Advisor
rizt
Posts: 20

Re: Update on Nokia Belle Availability for Australia

I don't think that helps. It is entirely up to Nokia to offer us an update or not. I'm pretty sure they have that covered somewhere in the instruction manuals or warranties that come along with the phones.

However their decision not to, and leave out a whole country while the rest of the world gets it, is not something that is going down well with me and many of you guys as well.

They essentially have the right to decline us an update, whether or not they chose to is what affects us. So as customers we have all rights to be annoyed with them and boycott their products as protest.
Please use plain text.
New Member
The_Fads
Posts: 8

Re: Update on Nokia Belle Availability for Australia

@pauli_p

Thank you for your concern. I am unsure of your awareness of the country australia or their carriers.
The carriers have made it clear that nokia australia have not given them a fw version to test. They blame nokia australia & have clearly stated this. Nokia have not denied this which indicates this to be true. Nokia should have made the update available to the carriers & if the carriers decided not to test or delay the testing, then we would have taken our frustration out on them! Nokia australia are too busy trying to sell the lumia atm to care. They believe the benefits of selling windows will outweigh the risks of wasting their time with symbian and losing symbian customers.
Nokia australia may determine when they release local fw but i think nokia HQ has a say in funding nokia australia & influence the senior management that work there.
As other users have noticed, kerttu was in charge of the worldwide release of belle yet j_lo is providing more information than kerttu. What does that tell you?
Yes, i understand my rants may lead to nothing. It does provide me with some entertainment. It may even entertain other users that come here looking for an update only to find the usual "we care about your business, please hold the line while we make you wait for 3 hours on the phone for something that will usually take 2 minutes". This forum seemed fairly quiet for a while now & had not provided anything useful. If this browser had better flash access, i might see tumbleweed float accross my screen. But i will keep annoying many more people if i have to. Eventually Mr Elop may realise that he is in charge of a worldwide company. Not just the USA or the larger more profitable countries. I want to be treated equally like everybody else in the world. I dont want to be discriminated against.
But i will minimise my rants. With the strong aussie dollar & the constant decline in the nokia share price, i may be able to buy nokia & make myself CEO. I'll kill off symbian & windows (meego was already killed off). I'll use another OS altogether. No im not talking about android or iOS. Im talking about Ubuntu phone plus!
Please use plain text.
Professor
jraduga
Posts: 717

Re: Update on Nokia Belle Availability for Australia

Actually Nokia just acquired another small company producing an OS for mobiles. For the life of me i cant remember what it was called. It was somthing like "mini OS"  i dont know, but apparently if has a quite a few basic features and is very light on the hardware demands. The story said that nokia may use it in some of the basic phones. to help keep costs down, but also keep features up.

 

Also how many people saw the article the other day that Nokia has just applied for and given a patent for a vibrating tattoo. Apparently the tattoo will vibrate wil either the phone rings or the battery etc is going flat. to stop the ringing you just need to tap you arm. Upgrades though require minor surgery.

 

Sorry guys just a little of topic, but something to lighten the atmosphere.

 

 

Please use plain text.