[skyee]

Hi all,

I wanted to share the following message that just got posted by my colleagues on Facebook regarding the availability situation for Nokia Belle in Canada.

Here’s an update on the Nokia Belle rollout - thanks for your patience!

Non-carrier variants of Nokia C6, C7, E6, E7 and N8 devices can be upgraded now. The download is available at Nokia Suite: http://bit.ly/zxFzpp.

Nokia C6, C7, E6, E7 and N8 devices purchased through Canadian carrier channels will not be upgraded to Symbian Belle. If you still have questions, you might find our FAQ helpful: nokia.ly/zifGFO.

BR,

yvonne

[Paul_Grenfell]

Thats Great for Canada..
Are you doing same for Australia?

[Kiltswinger]

Uhhhhhhh,,,,, not so great.

There won't be an update if you're with Rogers, Bell or any of the other carriers.

You'll only get the update if you have an unbranded phone.

Anyone want to join me in saying LAST NOKIA PHONE I'LL EVER BUY

[Paul_Grenfell]

Kiltswinger
Already a big number in OZ dumping Nokia.. Incensed , is being kind..
We know where you guys stand and feel for you..

[a340500]

After 15+ years with Nokia.. I'm dumping them too. No Idea what's next.... though. all the other brands suck in other ways too be it Android or iphone..

[Tobus]

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Kiltswinger wrote:

Uhhhhhhh,,,,, not so great.

There won't be an update if you're with Rogers, Bell or any of the other carriers.

You'll only get the update if you have an unbranded phone.

Anyone want to join me in saying LAST NOKIA PHONE I'LL EVER BUY

---

You can't really blame Nokia for that - if your provider won't pass on the update then you should be complaining to them.... Nokia has done all it can (by releasing the unbranded update), it's up to the providers to create their custom versions for their customers.

[andrewaussie]

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Kiltswinger wrote:

Uhhhhhhh,,,,, not so great.

There won't be an update if you're with Rogers, Bell or any of the other carriers.

You'll only get the update if you have an unbranded phone.

Anyone want to join me in saying LAST NOKIA PHONE I'LL EVER BUY

---

yes u can just flash you phone to the generic canadian firware.

[Paul_Grenfell]

Tobus,"You can't really blame Nokia for that - if your provider won't pass on the update"

I think you will find thats not the case.. Certainly not in Australia.. Most of the carriers are wanting to pass on the Update and have referred our inquiries back to Nokia.. I think you will find the same in Canada.
Its highly unlikely that ALL carriers have decided not to pass on the update.. Its in their interest to pass on the update, if they want to continue to sell Nokia Products.

[krisyyc]

Thank you Skyee for this update.

So it seems this is a carrier problem and not Nokia. It doesn't surprise me though as our carriers in Canada are a joke!

I'll be venting my frustation on them from now on.

Thank you again Skyee, I know you must be swamped right now.

Kris

[krisyyc]

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andrewaussie wrote:

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yes u can just flash you phone to the generic canadian firware.

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Do you know how this is accomplished? 

Thanks

Moderator's note: Post edited because it contained information about software which can be used to modify Nokia device's software. Doing so might void the warranty of the device, and possibly damage it. Therefore it is not allowed to discuss about it on Discussions Forum.

[xsever]

There are no generic canadian firmware of Belle for the Nokia X7.

Moderator's note: Post edited because it contained information about software which can be used to modify Nokia device's software. Doing so might void the warranty of the device, and possibly damage it. Therefore it is not allowed to discuss about it on Nokia Discussions forum.

[krisyyc]

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xsever wrote:

There are no generic canadian firmware of Belle for the Nokia X7.

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What about the N8?

Moderator's note: Post edited because it contained information about software which can be used to modify Nokia device's software. Doing so might void the warranty of the device, and possibly damage it. Therefore it is not allowed to discuss about it on Nokia Discussions forum.

[xsever]

The N8 has only on type: RM-596

Moderator's note: Post edited because it contained information about software which can be used to modify Nokia device's software. Doing so might void the warranty of the device, and possibly damage it. Therefore it is not allowed to discuss about it on Nokia Discussions forum.

[andrewaussie]

you have to take it into the care center and request it. warnig dont do it if ur still under warenty. im talikng about the genuine version when canada release it.. then when the next update rolls through u just get the generic versions

[i2014iv]

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xsever wrote:

There are no generic canadian firmware of Belle for the Nokia X7.

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This means Roger's X7 users are really stuck with Anna. This is really, really frustrating. Who is really to blame here? Nokia or Rogers? 

Moderator's note: Post edited because it contained information about software which can be used to modify Nokia device's software. Doing so might void the warranty of the device, and possibly damage it. Therefore it is not allowed to discuss about it on Nokia Discussions forum.

[bumblebirra]

Funny how the Aussies still believe what their operators are telling them when they blame Nokia for not releasing Belle to them, even though they know it was their carriers who dragged their heels on all their previous updates.

[xsever]

I contacted both Rogers and Nokia yesterday.

The Nokia representative said the update will come soon just wait. So then I told him about the update availability page and that Belle will not be available in Canada and he was very surprised that this web page existed. So basically he had no clue what was going on.

He said they cannot update me to Belle since that would be considered a breach of contract by Rogers.

I then contacted Rogers and they know that they need to approve and release firmwares to us, but they had no word on Belle.

So in short, there are no clues nor information on whether we will get Belle or not.

Us X7 RM-659 users are stuck for now since RM-707 only got the Belle update.

[KillerK68]

Here was my response.....

Thank you for emailing the Nokia Careline.
In response to your concern, we would like to inform you that the Symbian Belle update is yet to be available in Canada. Most software updates are first released in Europe and later released in other countries. Please be reminded that the software update availability is region dependent.
Please note that the specific date for the availability of the said software update for Nokia devices in Canada is still undetermined.
Please be advised that the availability of the Symbian Belle update will be posted on our website (Nokia Canada). Once the software is already available, rest assured that we will update our website.
For your convenience, you may visit the link provided below for future updates regarding Symbian Belle availability in Canada.
http://europe.nokia.com/find-products/nokia-belle-update/nokia-belle-update-availability
We are hoping for your understanding and we appreciate your patience and cooperation regarding this matter.
If you have any additional questions, please do not hesitate to contact us again. To ensure proper handling of your case, kindly continue using the current subject line.
You may check out all the phones and accessories at www.nokia.ca. For further inquiries, please call us at 1-888-226-6542 and we will definitely be of assistance in finding the product for you.
Thank you for your e-mail.

Altough a nice response, it seems as though depending on who you speak with, the answer changes. Another interesting point is the upgrade instructions are on the Canadian website. I don't believe for one instant that this is carrier driven, as there are multiple competing carriers, none of which have the upgrade. One thing I don't know is does the CRTC have to approve any of these changes, as they are broadcasting devices...or typocal of Canada and OZ are their taxes / fees to be paid?

All things point to the upgrade occuring sometime...however from what I am seeing Anna was late as well in these countries. Guess it is a wait and see, hopefully not too long, it is not good for Nokia to release to the majority and exclude some markets where they have low market share...it all but encourages people to go with something else.

[KillerK68]

Just Checked Nokia Canada and they have rolled back the upgrade instructions to Symbian Anna. Not good!

[cebep1991]

I contacted Nokia Care? two days ago, and I haven't receive anything back from them yet! Sent e-mail to rogers and got absolutely nothing back useful. Response e-mail looked like the replier didn’t even read my e-mail. I don't think they even read my message. I just want to know if we are even to get an update at ALL! I know even for Anna realise we were one of the last countries to get it (including USA and Australia). 

I love Nokia, but CONNECTING PEOPLE no more!  I have lots of friends that went to Samsung or iPhone. I might be next.