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09-03-2014 12:40 - edited 09-03-2014 12:41
Update availability may vary depending on your phone model, region, and network service provider or carrier. Software updates are continuously made available based on operator approvals.
Your phone automatically checks for updates on a weekly basis. If you have a Wi-Fi connection, your phone downloads the update once available. To change the settings, or check for updates, just tap Settings > Phone Update.
For major software update releases, such as Lumia Black, you can also check for the availability of software updates in your region HERE
If i have helped at all a click on the white star below would be nice thanks.
What is your 7-letter code (product code)? That code determines your firmware variant which determines your current version. Then we can check together if you have the latest version.