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Re: my lumia 1020 downloaded and installed cyan bu...

Registered Member
liamc1982
Posts: 4

my lumia 1020 downloaded and installed cyan but i am still running black

As above, i had the update, installed it but still have none of the cyan features and my phone is saying the os is still wp black, any ideas as i cant get through to support until monday
Mobile Overlord
adrianhughes
Posts: 10,343

Re: my lumia 1020 downloaded and installed cyan but i am still running black

hi mate, check again for updates as you need to donwload two updates not just one. keep going until when u check for updates it tells you you are up to date.
Registered Member
liamc1982
Posts: 4

Re: my lumia 1020 downloaded and installed cyan but i am still running black

Hi mate i downloaded and installed both updates and my phone says its up to date yet none of the updated have taken effect and my os number is still wp 8 black
Mobile Overlord
farby
Posts: 19,704

Re: my lumia 1020 downloaded and installed cyan but i am still running black

... and did you also check whether all the 'System applications' are upto date ...?

Registered Member
liamc1982
Posts: 4

Re: my lumia 1020 downloaded and installed cyan but i am still running black

Ive not no and to be honest i have no idea how to, ill talk to support today, thanks for your help
Mobile Overlord
farby
Posts: 19,704

Re: my lumia 1020 downloaded and installed cyan but i am still running black


liamc1982 wrote:
Ive not no and to be honest i have no idea how to, ill talk to support today, thanks for your help


Click on the link in my earlier post and scan the QR codes  to check for the updtes ..

Registered Member
liamc1982
Posts: 4

Re: my lumia 1020 downloaded and installed cyan but i am still running black

Its ok its sorted now thanks for replies