Wow still stuck on V12 huh! that sucks big time. Where u @ and what network are you with? Have you tried contacting both Nokia and your service provider to find out why?
Reasons why a phone cannot update:
1. It is a country variant - country variants often get the updates later, or have updates skipped altogether. A Turkish country variant product code for example, skipped v40 and updated from v31 straight to v50.
2. It is network branded - phones acquired from network providers or these providers' stores SIM free are branded, and will not get updates until the networks approve and modify the updates to their liking.
3. Special editions - These special editions are chartered editions and may never get updates unless taken to a Nokia Care center.
thank you dear friends for your usefull guidence.
dear friends I want to update my with the device itself not with NSU or OVI Suit.
my N97 is from UK vodafone and I brought it from england but I`m in IRAN now
my friend had 5800
his device ver was 30 and he Updated it to ver50
his brother have same 5800 with same product code and RM but he cant update his device to ver50.
I want to update my with the device itself not with NSU or OVI Suit.
No other official way to update .
Other methods are banned by Nokia as they will invalidate your warranty .