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5800: Unable to perform Bluetooth Operation

Contributor
Posts: 4

5800: Unable to perform Bluetooth Operation

Hi, on my Nokia 5800 I always get the message 'Unable to perform Bluetooth Operation' when trying to turn on Bluetooth. I I already tried several  proposed solution, without succes unfortunately.

 

* Remove battery

* Hard reset

* Soft reset

* hit it on the side as proposed somewhere in the forum.

 

I raised a request through Nokia support a week ago. They promised to contact me withing the 48 hours, but I have't heard anything from them.

 

I have fw: 30.0.011. Altough Nokia site says there is a newer version I cannot update my phone yet  (tried via Nokia update on PC and on mobile itself)

 

Any suggestions on how to solve this?

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Contributor
Posts: 4

Re: 5800: Unable to perform Bluetooth Operation

Nobody??
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New Member
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

I HAVE THE SAME PROBLEM↲I HAVE TRIED THE SAME  BUT NO WAY↲  PLEASE WE NEED SOME BODY TO HELP US
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Registered Member
Posts: 2

Re: 5800: Unable to perform Bluetooth Operation

looks like we made a wrong phone choice this time, i have the same problem with my 1 week old nokia 5800. waste of money
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Contributor
Posts: 4

Re: 5800: Unable to perform Bluetooth Operation

The guy fromnokia support told me to visit a nokia service center.

The nokia service center told me, without even really checking they could not help me.

 

Conclusion: use the phone as long as the basic functionality works, then buy another one (which won't be a Nokia!!) 

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Registered Member
petebu1
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

I hardly use bluetooth but I just found I have this problem too. The phone is 20 months old and purched direct from Nokia Netherlands. I took it to my local Nokia service center and it was repaired in 5 days at no charge. There was a fault will the board!! All working now.

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Registered Member
Picburn
Posts: 3

Re: 5800: Unable to perform Bluetooth Operation

Guys, I´m sorry to be the one to break it down to you, but it seems the culprit for this problem is a virus.

I know it sounds farfectched but I had the same problem, I did a lot of research and in an spanish board someone mention that if you had made a backup of the whole phone with PC suite from before the problem with teh bluetooth arise, then restore it and that the bluetooth functionality would be back, he went on to say that this virus erased files vital to the bluetooth operation. So I went on and did the restore, and lo and behold, bluetooth is back!!!! but he also warned not to be very happy as he said the virus still looms in teh cell and that it will erase the files again taking the bluetooth with it.... I did the restore 1 hour ago, and I still have the bluetooth working.

Lets hope it remains that way.

Please let me know if this works for anyone else and how long it lasts.

 

Cheers,

 

PICburn

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Registered Member
BPablo
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

Thanks for your feed as I have the same problem.  In my case, I have no back up & the antivirus cant scan the phone. Any ideas?

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Registered Member
jointboy
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

hey man. i had a backup before the problem it i restored it still no good. any other advice?

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Counsellor
stephen3
Posts: 34

Re: 5800: Unable to perform Bluetooth Operation

I have 5800 and HS21 BT earphone from Nokia.

 

After update, I had repeatedly the same problem as yours and bought one BT headphone from Jabra for replacement.

 

I tried to reset the HS21, and it works perfectly suprisingly now.

I guess every firmware we update need to "synchronize" with BT device by resetting it.

 

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Advisor
scottybonzo
Posts: 7

Re: 5800: Unable to perform Bluetooth Operation

@stephen3

 

I think the original problem was that he couldnt TURN ON the bluetooth itself, therefore totally unable to sync with anything

 

I'm watching this feed as i have encountered same problem with my X6

Also dont know if its related but my radio doesnt work either

 

 

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Registered Member
costy
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

hellow, can you send us your backup please ? it may help's us  a lot ... i have this same problem and i whant to fix it   thanked anticipated

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Registered Member
Raunaq90
Posts: 4

Re: 5800: Unable to perform Bluetooth Operation

Hard RESET is the only option to get your BLUETOOTH back.

1) Switch of your nokia x6.
2) To hard reset, press and hold the green call button + red end call button and the camera capture button, then turn on the phone using the power button while holdling the other buttons until you see the Nokia handshake.
3)Note that you will lose all your data in your phone memory unless you already have a backup of your phone.
It worked for me..!!
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Advisor
Posts: 7

Re: 5800: Unable to perform Bluetooth Operation

Am having same problem after update to v60.0.003 bluetooth do not work it was working before and doing *#2820# there's no bluetooth address on.. any help please.. before updating all worked i did all hard rest that could be done and even reinstall update 6 times

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Mobile Overlord
farby
Posts: 19,618

Re: 5800: Unable to perform Bluetooth Operation


sirdarbeg wrote:

Am having same problem after update to v60.0.003 bluetooth do not work it was working before and doing *#2820# there's no bluetooth address on.. any help please.. before updating all worked i did all hard rest that could be done and even reinstall update 6 times


Most probably its a Hardware issue that needs to be looked into by Nokia Care technician ...

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Registered Member
Sunnysanyal
Posts: 1

Re: 5800: Unable to perform Bluetooth Operation

Same problem i get after installation of newupdate my bluetooth nw on its deadline saying unable to start operation **bleep**. Nokia must to solve the problem damn ur update is corrupted

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New Member
Mr_Malawi
Posts: 2

Re: 5800: Unable to perform Bluetooth Operation

UNABLE TO PERFORM BLUETOOTH OPERATION On my Nokia 5230!!! How can i deal with this problem then? I tried formating(hard reseting) but nothing happens Now am heading to Updating the version(since i bought not yet updated). .Help me please!!
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Mobile Sensei
Abi99
Posts: 10,039

Re: 5800: Unable to perform Bluetooth Operation

@Mr_Malawi did you consider the Nokia Software Recovery Tool on a Windows computer already? Then, all configuration and software issues are ruled out. Only hardware faults remain. However in all past cases I am aware of, this was a hardware fault.

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