I am using Nokia E7 since its launch in March 2011. Recently a part of the touch screen (The Bottom 1 cm in portrait mode) has stopped working. Rest of the screen is as good as a new one. If it is due to the software problem, kindly help me out from this situation.
Thanks in advance.
did it happen after belle / belle refresh?
anyway, did you do the reset exercise?
there are 3 main ways: thru the setting 2. *#7370# and 3 finger method, while the latter is not recommended by nokia because it is damn successful.
16-10-2012 18:33 - edited 16-10-2012 18:42
I am facing the same problem after i installed the belle refresh update. I thought that the update didn't install properly so deleted the data and reset the device. It worked fine for 2-3 days and now the botoom half of my screen is again dead...
not completely dead..it's got a mind of its own..it responds to touch when it wants to..swipe gestures don't work in that part of the screen, or scrolling in the browser or any other apps..sometimes instead of scrolling it increases the magnification..sometimes it just seeems super sensitive to touch..no swipes but does open apps with the slightest touch. And yes, swipe does work in panoramic mode most of the times.
dunno what to do regarding this..
is there anything that can be done other than taking it to nokia care?
I am also form India, is it a problem with a specific lot manufactured for the Indian market?
But as far as i can see, the refresh update seems to be the culprit.