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C3-01 - message icon showing on screen - no messag...

New Member
natcarish
Posts: 2

C3-01 - message icon showing on screen - no message

I've just upgraded my phone and the message icon is showing and when I go to messages the inbox has '(1)' next to it, but on opening inbox there are no unread messages. Where is this phantom message and how can I get at it / delete it?

Mobile Sensei
Fender77
Posts: 5,427

Re: C3-01 - message icon showing on screen - no message

I'm not familiar with this device but check if you have any sim messages. Usually the feature should be found within messaging app ->options.

Sorry if this doesn't do it.
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New Member
natcarish
Posts: 2

Re: C3-01 - message icon showing on screen - no message

Thanks, but I don't  have 'options' in my messaging setup, only settings and even with all messages deleted from inbox, it still says there's a message

Mobile Guru
ng85
Posts: 1,951

Re: C3-01 - message icon showing on screen - no message

U need to reset ur phone to factory state. Settings-restore factory settings-restore all. The phone will ask for security code. Remember restore all will delete all ur data so do keep a backup. Only don't back up msg this time. If this doesn't work reinstall the firmware using Nokia Ovi Suite.
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Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920
Mobile Overlord
jimmyireland
Posts: 17,364

Re: C3-01 - message icon showing on screen - no message

Resetting phone wont fix that
open messaging select options,you may need to scroll down screen to see options,then go to sim messages.
if not try open inbox and select options

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
Registered Member
Timlondonparis
Posts: 4

Re: C3-01 - message icon showing on screen - no message

Unfortunately you have purchased a terrible phone. I called Orange and they replaced it as they said the fault regarding that message can't be fixed. Sadly Im still stuck with the same model.

New Member
flowerangelke
Posts: 1

Re: C3-01 - message icon showing on screen - no message

I'm having the same problem. The message icon is showing, but there's no unread message. How can i get rid of the envelope?

I already deleted all the sim-messages... no solution?