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Re: Delete unfinished install

Advisor
klerigo
Posts: 7

Delete unfinished install

Hello

 

I have a N8-00 phone with a c: memory low problem. Checking c: with x-plore filemanager I have found many files coming from a quickoffice install attempt that didn't finish because there wasn't enough space in c: when I tried to install.

 

Now I cannot remove those files from x-plore (permission denied) and I cannot uninstall the quickoffice application because it never installed properly. Is there a way to remove those files? (apart from reinstalling from scratch the phone, which is what i pretend to avoid)

 

Thanks in advance.

 

Best regards.

Mobile Overlord
cjlim
Posts: 17,015

Re: Delete unfinished install

Tricky that. My suggestion is to backup your data only, hard reset and reinstall apps from scratch. This is the best to have a clean phone again. You will find you don't need half the apps you had on it before anyway. 

Advisor
klerigo
Posts: 7

Re: Delete unfinished install

I hoped someone could give me a less aggresive alternative. Is there any?

 

Is there no way to remove those files? I am 100% sure that they are not in used nor needed, as the app never installed properly..

Mobile Overlord
cjlim
Posts: 17,015

Re: Delete unfinished install

The hard reset is not aggressive. YOur phone collects a lot of stuff and memory creeps. I used to hard reset my phone every time I updated the firmware. It is lik buying a new phone because the phone gets quicker and every thing works better afterwards. Just like the first day you had the phone.

 

Possible alternative is to download one of the file managers from the Store and try deleting the files one by one. I used to use one I think it is Y browser. Make sure you know which files to delete. 

Contributor
junok
Posts: 5

Re: Delete unfinished install

Do a hard reset first (press and hold the power button about 8-10 seconds= vibrate twice). After rebooting go to setting and find "Installation" and Uninstalled your unused app to make room to your phone memory. Hope this will help you. The last option is to re-installed the Nokia Belle, follow the instruction prompt from Nokia Suite.

Contributor
junok
Posts: 5

Re: Delete unfinished install

From Uninstalled, Look for the icon (right hand side of the app) when deleting apps, make sure uninstall from phone memory, not in your mass memory or memory card.
Advisor
klerigo
Posts: 7

Re: Delete unfinished install

Thanks for your suggestions guys, but I am not sure if I made miself understood.

 

There is NOT any application icon to uninstall, because the install process didn't finish properly. Doing a hard reset will make that icon appear out of the partially installed files in my C: drive? It doesn't seem very likely to me.

Mobile Overlord
cjlim
Posts: 17,015

Re: Delete unfinished install

Yes, i do understand. My recommendation is to hard reset to remove any traces of a bad install plus any other bloat the phone may have accumulated over the years.

 

If you want to try deleting the files manually yourself and you know which files to delete and where they are then you can try the phone browser as I suggested earlier.  I am sure you are aware of the consequences of deleting the wrong file. 

Advisor
klerigo
Posts: 7

Re: Delete unfinished install

Yes, I am aware of making a mistake, but the file browser isn't an option either because when I try to delete the files I get a "permission denied" message.

Mobile Overlord
cjlim
Posts: 17,015

Re: Delete unfinished install

OK then connecting to your pc in mass storage mode and see if you are delete from there.

Advisor
klerigo
Posts: 7

Re: Delete unfinished install

Hello

 

I tried your suggestion but the folder c:\resource\apps, which contains the files I want to delete, is not visible from my PC's file manager (windows explorer).

 

Thanks anyway.

 

Mobile Guru
Srikanthsd
Posts: 2,056

Re: Delete unfinished install

Hi,
Try this,
Install NetQin antivirus from Nokia store.
After installation open the the antivirus- sys optimization- app manager and uninstall required app you need. You can select multiple applications and batch uninstall them. It is more powerful uninstaller than normal one.

Hope this helps.
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Mobile Guru
Srikanthsd
Posts: 2,056

Re: Delete unfinished install

And do make sure that you donot uninstall unknown apps thinking that they all are bloatware.
They all are important for phone functioning.

Hope this helps.
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Advisor
klerigo
Posts: 7

Re: Delete unfinished install

Thanks for the tip. I am afraid netQin is not available for Belle so I cannot test it.

Mobile Guru
Srikanthsd
Posts: 2,056

Re: Delete unfinished install

Hi,
You can download it from netqin website.
http://www.netqin.com/en/antivirus/download/
________________________________________________________________

-------------------If this post helped you, click on accept as solution.------------------
-----------------------------Appreciate by clicking on white star.----------------------------
Advisor
klerigo
Posts: 7

Re: Delete unfinished install

Hello

 

I installed the netqin antivirus from the URL you supplied. I looks powerful but it doesn't show any office package so it won't help.

 

thanks anyway