HI i purchases a Nokia N97 about a month or two ago. i picked the white version and at the same time my dad picked the black version. over this past month i had so many problems with it such as shutting off for no reason quitting applications for no reason, having a black screen for a few second, etc.
i went to the Nokia Flagship store and they took my phone to diagnose it. They replaced some vibration sensor which did not help at all and my phone kept on having all of those problems. Yesterday i went to the store and they replaced my phone in a new one, now this phone is also messed up. most of the time it gives me this error message: "disk error - cannot complete write retry or data will be lost"
I'm really getting sick of this phone because I'm paying alot more for it since i need to drive to the store and waste so much of my time.
As i said before my dad has the black version and has non of these problems and errors he's runs smoothly.
03-09-2009 14:52 - edited 03-09-2009 14:53
Go back to the store, sounds like they have given you a faulty one as a replacement. It was most likey one that someone else had returned, cleaned up to look like new.
In the store they said now thats the final sale if u have any problems with this we will have to send it to the lab and they'll decide what to do with it. But really I've been using Nokia my whole life i seriously thought of using the iPhone instead since Apple provide a much better service then Nokia.
Your choice, get it sent for repair or cut your losses, sell it and move on. Mentioning apple or iphone isn't going to get you any special help from nokia here.
No one can help you here if a store gave you a faulty phone as a replacement. That old trick has been going on for years but it's the retailer that did it to you, not nokia.
You will have to take your issue up with the store.
Perhaps seek some consumer rights advice from US websites before you go.
All we can suggest here is that you reset and format your phone as suggested on other threads here.
Go sell your N97 and buy your favourite fruity named phone then.
People have problems with products whatever manufacturer they are from. Perhaps if you had worded your question better instead of "disappointed from nokia N97" and avoided name dropping competitors products you may have got better support here.
Exactly yet another complainer coming here to rant before even attempting to get support from anyone here.
You do realise that this is a support forum do you not? You do understand the purpose of a support forums don't you?
Compaints are not handled here and not guaranteed to be read by nokia. Use the "contact us" link for that or call nokia care in your country to complain.
Well your in the wrong place
This is a user to user forum for nokia users to give and recieve support to other users
If you want to complain to nokia use the contact us link on the green bar above
Who rattled your cage?
Do you also not get the point of a support forum?
If someone comes here asking for support then goes away disappointed then fair enough, compliants are to be expected. If they come here just to complain without seeking support then they are in the wrong place.
Now wind your neck in
it doesnt even matter since you guys can't provide me technical support. this is why im not seeking for it here.
i tried restoring it but the computer doesnt even read the phone it can't see it and so they probably gave me a phone with a bad mass memory card so there is nothing u guys can do and so there is no point to seek tech support for this issue but just to prove to Nokia that they need to change if they want to stay strong as they are in the market.
There is a few other things that we could have tried to see if it was hardware or not.
If you start a new topic detailing the problem and what you have tried but without the complaints I will try to help you later on today.
03-09-2009 17:29 - edited 03-09-2009 17:32
The only bullying is in your mind. All I stated was the facts, even offered to help the guy. Perhaps I was a bit rude but those who come here to rant/moan/complain without seeking support deserve what they get. Have you considered for a second that those that give the support may have had enough of the moaning?
If you cannot handle that then do one. Come back when you have something to add to this SUPPORT forum.
@stemcell - Quality post! That sums up my point of view.