Hi Nokia Support,
I have a Nokia E5-00 which one day out of the blue turned off. The screen went blank and does not start. On pressing the start key the phone vibrated, but nothing happened. Eventually even that stopped. I think the vibration continued till there was some power in the battery. Now the phone is dead and does not charge. Nothing happens. It does not start, PC does not detect it.
I tired help from Nokia Priority in vein. They were clueless. I have read numerous users on the forum who have the same problem.
Is this a problem with all the E5-00 models. Does Nokia take any responsibility for this.
Thanks and Regards
Remove the battery for a couple of minutes..Insert and see if the phone switches ON.. If not keep on charging.. and let it connected for about 10 minutes and then check whether it shows sign of charging.. If 'YES'..let it charge for some more time then try switch ON..
I've notice, that my E5 is rebooting several times a day, for no reason. Many times it happens, when I try to reach the internet and what happens is the screeen goes blank white, stays for 10-15 secs and then reboots. I don't really use it much, just on my breaks at work, to browse the internet and run skype on it. Does anybody having the same problems?
My phone runs on Straight Talk.
23-02-2012 5:02 - edited 23-02-2012 5:33
One major reason for this to happen is an Old SIM Card.. Get a New one from your Operator and see for difference...
Other reason may be a loose Battery . If you feel so, put a small packing at the end opposite to the connectors and check..
Hi had again submitted my phone to another nokia care and they kept it for 2 days. I then received a call from them that the phone cannot be repaired. I also emailed the Nokia Customer Care and they say that the repair cost is 80% of the phone price which is not worth and they consider it not repairable.
I feel like cheated.They call themselves NOKIA CARE. I would call them NOKIA DOES NOT CARE.
I saved for 10 months to purchase this and this is how I am treated. They keep on answering their predefined scripts without any sentiments. I doubt there is anyone in the entire company who cares for their customers. No doubt customers have selected other brands. I should have known. I should have researched. This is all my fault. I believed in the company and bought it and they cheated me.
I am really sorry to hear about the situation. If after inspecting the device Nokia Care point comes to a conclusion that the damage is caused by user, then it is not covered by warranty. Also if the warranty period has ended, the repair is not covered by warranty. Please check your local Nokia web site to find out the warranty period and what is not covered by warranty if needed. Also if you have purchased the device from another region, the warranty is not necessarily valid.
If you think that you have not been treated right, please contact your local Nokia Care line to make a complaint. If the warranty period is over, or the damage is not covered by warranty, you should deal with the Care point about the repair of the device. They will make the decision to repair the phone or not, Nokia cannot make them to do that.
I hope you get the best solution for you.
I know every one at Nokia is sorry about the situation, but no one actually tries to help and resolve the issue. The phone is not in warranty but is not damaged by me.I know that after warranty period has ended, the repair is not covered by warranty. The problem is with the E5-00 series. I have read many users complaining the same issue that I am facing. Does Nokia as a company even analyze the markets after selling the product. Do they know that the users are facing the same problem with this series.
I know that I have not been treated right, and I have already sent an email to the Nokia using the Nokia Care line. They asked me to submit the phone to local Nokia Care (No Care). I did the same and sent the Jobsheet number to the company via email along with the address of care. They said the device cannot be repaired and I should consider buying a new phone. This cannot be repaired. I would say NoKia cheated me and sold me a faulty phone. Does Nokia take any responsibility for this. The records show that I have cotancted the Nokia Care thrice in order to get the issue resolved. The first time I had this issue the phone was in warranty. They updated the phone and returned. Next time the issue occurred they updated the phone again (not in warranty period this time). This time they refuse to me stating that the phone cannot be repaired as there is a hardware issue. Do Nokia understand that there is some issue with the E5-00 series.
Hoping to get the best solution for me and my phone.