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E5 No Audio, Tone, Loudspeaker Totally muted

New Member
skd2011
Posts: 1

E5 No Audio, Tone, Loudspeaker Totally muted

Hi,

 

I bought a new E5 a week back, But today suddenly audio stopped working in my phone, No sound during Call receive or while making outgoing call (I tried in Headset/Handset/Loud speaker too). I tried doing factory reset and checked basic settings like volume.. Etc.. But no Go...

 

Please help me regarding this.

 

Thanks in advance.

 

 

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: E5 No Audio, Tone, Loudspeaker Totally muted

As device so new suggest that you return to supplier as not fit for purpose.

Happy to have helped forum with a Support Ratio = 42.5

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Registered Member
m011j
Posts: 1

Re: E5 No Audio, Tone, Loudspeaker Totally muted

Hi I also buy a new nokia e5 last dec 23,2010... suddenly last night i noticed that the phone doesn't have sounds especially in loudspeaker..... but ive tried to use my headset and only the headset work but the loudspeaker of the phone doesn't work...please help me on how i will handle this problem THANK YOU

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Mobile Overlord
farby
Posts: 18,899

Re: E5 No Audio, Tone, Loudspeaker Totally muted

This may help Diagnose and Troubleshoot the problem..

 

http://betalabs.nokia.com/apps/nokia-diagnostics

 

--------------------------------------------------​--------------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star in Green Box...
.

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New Member
chiarax81
Posts: 4

Re: E5 No Audio, Tone, Loudspeaker Totally muted

Hi, I have the same problem. I have tried this application but it didn't work. I have tried deliting messages, rebooting, software updates..nothing works. I have bought my phone in another country is still on warranty but the warranty is only for the country which the phone was bought. pleas help!

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New Member
chiarax81
Posts: 4

Re: E5 No Audio, Tone, Loudspeaker Totally muted

Can someboby from Nokia please advice what to do?????

 

The audio just stopped working on my E5 and I bought the phone in another country so I can't use the warranty!

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Sage
Posts: 162

Re: E5 No Audio, Tone, Loudspeaker Totally muted

Where did you buy the phone, and where are you located ?
Nokia warranty works in regions, for instance I can bring my UK-bought phone in for repair under-warranty in a Nokia Care Point here in Belgium. 

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New Member
chiarax81
Posts: 4

Re: E5 No Audio, Tone, Loudspeaker Totally muted

thank you for your reply. At least someone is caring...i nought my nokia in the uk, scotland and i am in italy. Why can't they do itnernational warranty???we're in 2012!
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Registered Member
Nishanth91
Posts: 2

Re: E5 No Audio, Tone, Loudspeaker Totally muted

hi guys, i m having the same loud speaker issue.. Its not working now, how do u guys repaired it?? Plz help me in this issue
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Mobile Overlord
farby
Posts: 18,899

Re: E5 No Audio, Tone, Loudspeaker Totally muted

If its an Hardware issue, you need to visit Nokia Care . Your local NCC can be found thru' this link ...

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Contributor
Mike823
Posts: 5

Re: E5 No Audio, Tone, Loudspeaker Totally muted

I got the same problem. 2 solutions which both work for me:
1. Hard reset,
2. When calling and experiencing the problem try to turn the volume up and down, this way the audible volume will somehow some way come back.

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Contributor
Shanam
Posts: 5

Re: E5 No Audio, Tone, Loudspeaker Totally muted

How do i HARD RESET my e5?

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Mobile Overlord
farby
Posts: 18,899

Re: E5 No Audio, Tone, Loudspeaker Totally muted


Shanam wrote:

How do i HARD RESET my e5?


Look HERE

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