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Re: E6-00 Contacts magically return

Advisor
kenonly
Posts: 16
Accepted Solution

E6-00 Contacts magically return

Hi Folks,

 

I have a couple of strange problems.

a) Some time after deleting a contact , it returns!

b) Some time after deleting a specific number (but retaining the contact) it returns.

 

Phone is an E6-00 running Belle.

Default is phone memory.

 

Any ideas folks.

 

Cheers, Ken.

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Ex-Moderator (Retired)
astra2025
Posts: 912

Re: E6-00 Contacts magically return

Hi kenonly, 

 

In order to fix this issue, I advise you to perform a soft reset on your phone: type *#7780#. Default lock code is 12345. If the issue persists, perform a hard reset. First of all, back up your data using Nokia Suite (Tools > Back up). Once your data is fully backed up,  type *#7370# on the keypad. 

Alternatively, you may also check for updates on Nokia Suite (by going to Tools > Updates).

 

Also, do you regularly sync your data with Nokia Suite? 

 

Let us know how you get on and feel free to post any other questions you may have. 

 

Regards, 

 

astra2025

Press the 'Accept Solution' icon if I have solved your problem, Kudos my post if my advice has helped you!
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Ex-Moderator (Retired)
Iris9290
Posts: 1,302

Re: E6-00 Contacts magically return

Hi kenonly,

 

If these contacts are also saved on your Exchange account under the contacts section, they will be synced back everytime you refresh your Inbox for new emails. Make sure that contacts deleted from your phone are deleted from any configured Exchange account as well so that deleted contacts won't magically reappear.

 

Hope this helps. Please keep me updated on your progress.

 

Iris9290

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Advisor
kenonly
Posts: 16

Re: E6-00 Contacts magically return

Thank you Iris, that's fixed it. 

 

Toodeloo...

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