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E71x forgotten password issue

Registered Member
gappy78
Posts: 1

E71x forgotten password issue

Hi,

I have a Nokia E71x that I use for emails. My company had set up a rule with microsoft exchange where passwords need to be enforced. I ended up changing the default password to a different one. My problem is that my phone is locked, but I cannot access anything. After a few tries it says the phone auto locks, stating new code cannot be entered for 5 mins. Is there any way, I can do a master reset to set everything back to the factory settings? The standard answer of #7..# followed by default password does not work as the default password has changed.

Thanks,

Gappy78

Mobile Guru
hadimassa
Posts: 4,790

Re: E71x forgotten password issue

These unlock codes are there for obvious reasons. You have to bring it in for service or go to a Nokia Care Point.

http://europe.nokia.com/support/repair-and-recycle/repair/care-points

‡Thank you for hitting the Blue/Green Star button‡

N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009