Recently I took the nokia N8 phone from my brother. But unfortunately he changed the security code from 12345 and forgot it. Is there anyway I can recover it without approaching a nokia service center. Please help me
Welcome to the Nokia forum.
If you cannot remember the security code of your phone, visit a local Care centre where the security code can be restored. You can find your nearest local Care centre here.
Still you may take a chance. If you can somehow convince them that the phone belongs to you.. that is your ONLY way you may get it reset..
You need to ask Nokia Care whether they will be able to preserve your Data...
If your phone is recognised by Nokia Suite in the current state, try Back-up / Sync your data before taking it to Nokia Care ...
You can enter the security code wrong five times in a row. Then for the next five minutes phone will silently ignore all the security codes, even the correct one. After the five minute quarantine time you can try next five codes, and so on till you find the correct code or you run out of patience.
Nokia in HOng kong only says that they will format it for me and I will loose all my data
Is there any way I can save my or copy my data - they say NO
but I am sure many people go thru this and there must be a way
except Nokia HK very very busy as they closed other service center and now have only one
so they want to do it the easy way.
Just for yr info there cust serv staff asked me take my laptop and the CS center will copy for me
but when I went there it was a different story
Now you tell me how can the CS senior executive who spoke good english be wrong in saying
that the CS center can back up for me.
PLEASE PLEASE HELP ANY WAY YOU CAN
THANK YOU VER VERY MUCH
THANKS for the advise. I have done that more than 100 times or close to 200 times as I am having sleepless nights. I get up at night also and I try but nothing works. Upon searching the internet I find quite a few people have gone thru this and they had to format it. Few confirm that there is a problem which locks the phone and after 1st 5 try's it is permanently locked. I tried that on a friends N8 (just after he backed up) we purposely entered wrong pin 5 times after that we waited for 10 mins or so then entered the correct pin and now even his phone got locked and he had to go to Nokia care to get it formatted.
21-07-2012 8:54 - edited 21-07-2012 8:56
There is NO Way but to get it reset at Nokia Care. The post by Fresh_Breeze is valid only if you are lucky enough to enter the correct code by trial-and-error.
As for your concern that many must be going thru' this so there must be a way to resolve this without loosing any data..but for that you need to be more careful either in remembering the code or backing-up data at regular intervals..especially after you add / edit anything ...
Only thing you may try is connect the phone to PC ( let it be in the satage where it asks for the code...) and see if it gets recognised. If so try back-up / sync thru' Nokia Suite ..See if you are lucky..
Thanks for your reply. I am doing what you have said and lets hope that in few hours time Ovi suite recognizes the phone. By the way I check my diary and for this N8 I have never changed the password because I always the locking and security functions upon my 1st backup. In this case the backup never happened.
Thanks again, have a great day.
they are not helping to recover but asking for 300 bucks to start the phone losing the backup.
Its not possible to recover the code..It can only be Reset to the default ..and while doing that your data may be lost ...