It appears that Microsoft have made slight adjustments to their hotmail protocol settings so what follows are the correct settings to make it work.
There are two very annoying processes on the E71 when you try to enter a hotmail address, the first being the new Nokia Messaging interface and the second being that the phone thinks it cannot do hotmail on its own via POP3 so it simply puts a link in the web browser bookmarks...none of which are what I wanted. I am sure I can remember www.hotmail.com!
The first thing you will notice if you try the default email entry for a hotmail address e.g. abcZZZZ@hotmail.com is that the prompt will want to connect to the network or internet. This is because it wants to use the latest version of Nokia Messaging. If you are happy with this new mail interface (I prefer the older manual email setup) from Nokia then simply enter your email address and password and bobs your auntie.
But if you want to get around the Nokia Messaging then here is what to do:
Go to Mail on your phone - Options - Settings - scroll down to email - Options - New Mailbox
Click - start and then NO to allow connections (that stops Nokia Messaging swinging into control)
Now enter your hotmail address except do not put @hotmail.com at the end. Put @abc.com
This is very important because if fools the phone into thinking this is a non hotmail email account. If you do not use this by pass, then when the operating system detects you are doing a hotmail, it simply tell you that it has made you a nice new bookmark for the hotmail web page.
Now enter your password - press OK
Now enter your correct hotmail address - e.g. abcZZZZ@hotmail.com - press OK (this time you can use the hotmail)
Now you will get an error message saying unable to define settings and it will allow you to manually set the POP3 or IMAP. Hotmail is of course POP3 so choose that.
OK - to the wizard intro
Incoming mail server - pop3.live.com
Security - SSL/TLS - very important
Outgoing mail server - smtp.live.com
Security - Start TLS ----> THIS IS THE NEW SETTING THAT HAS RECENTLY CHANGED. BEFORE SSL/TLS WAS FINE BUT NOW THE MICROSOFT SERVER IS REJECTING SSL/TLS EMAIL WITH AN ERROR 530 MESSAGE/START WITH TLS.
SO PLEASE ENSURE THIS OUTMAIL SECURITY IS CORRECT - START TLS.
If you hotmail was working fine but suddenly it stopped working for outbound emails, then this is the setting you now need change.
Port Number - 25 (which is the default)
Some users have reported that it only works if you use Port 587 for outbound. This depends on whether or not not ISP is port blocking or not. I suggest you try 25 and if you still cannot send emails via hotmail, then change to 587.
The wizard should now complete the setup and in the list you should now see the new email but now it needs editing further so click options - settings (on the new email you have just added).
- Connection settings
- Incoming e-mail
leave password correct
leave incoming mail server pop3.live.com
access point - whatever is your default - I set to always ask
mailbox name - change this to abcZZZZ@hotmail.com i.e. your hotmail address
leave mailbox type as pop3
leave security ports SSL/TLS - this is still okay for incoming mail
leave port - default
leave APOP as OFF
now back to OUTGOING MAIL SERVER
change my email address to your correct hotmail one i.e. abcZZZZ@hotmail.com
change user name to your correct hotmail one i.e. abcZZZZ@hotmail.com
leave password - it should be same as for incoming mail
leave outgoing mail server smtp.live.com
access point as you wish - mine is always ask
security ports should be StartTLS
Port - make sure it is 25 or 587 as above.
And there you go...it should work now.
Thanks for this. I started having problems only last month and this seems to work. Can't get hotmail folders in though like I used to. Any ideas?