The Internet Radio function on my E71 had been working perfectly; then today I was prompted to upgrade to a new version of the Internet Radio application. After the upgrade the Internet Radio function will not launch and states that "Application not Supported". Very annoying - any possible solutions to this ? In the meantime would suggest to all E71 users not to upgrade to this new Internet Radio software .
Found this note on the link below: "NOTE: Nokia E71 users with firmware greater than v100.xxx do not install (update) from the file in the above link, the Internet Radio application will advise you soon there is an update available."
You can try uninstalling the broken application and installing it directly from either nokiaaddict.com's downloads collection (links and a large zip file here: http://nokiaaddict.com/downloads/) OR directly from Nokia (http://europe.nokia.com/A41496024)
I can't guarantee that this will work, but I have restored other applications from Nokia which had similar problems after a firmware upgrade.
24-05-2009 13:21 - edited 24-05-2009 13:22
I have the same problem. It prompted me to upgrade, I did, and then it didn't work anymore. I can't even remove the old version.
Reinstalling by downloading the sis file from the link above does not cure the problem. It says that upgrade failed.
What else can we do? What about Nokia, what have they to say?
Would a factory reset or hard reset reinstall the former, working version?
24-05-2009 21:01 - edited 24-05-2009 21:07
I certainly agree. If one upgraded just out of curiosity, following some info on the web, that would be one thing. But here the phone itself prompted me to upgrade and of course I said yes.
But ... does Nokia know about it? Are they reading these forums? Otherwise we should report this issue somewhere else....
I have now sent a mail to the Danish customer care center.
Well i thought i had the radio problem due to my memory card or something..so went online to search for solutions.
But well well, EVERYBODY's got the bug!
Shocking! What's Nokia doing about all this?
i agree with 888yellow; i just purhcased my e71 last sunday! ill return it in case there is no solution apart from reset!!!...they should have a system to check if an upgarde is OK then only should it prompt users to upgrade the software!!! this is like prompting users "do you want to kill your phones applications" and then saying o, doesnt matter, just format and ull be OK, so whats the point in me switching froma Windows Mobile device to a Nokia...
Is anybody in Nokia reading???
Ok, i have got my internet radio working, i just did a factory reset, didnt loose any data but lost most of my settings.
Now i will be more careful in NOT upgrading any software from NOKIA and ensure that i dont recomend a nokia again ever.....
As a result of your reply, I've sent this to UK support
I am sure you are aware that your recent upgrade to Internet Radio failed (see Nokia Forum). The initial response from Nokia Denmark was do a Hard Reset. Hardly an acceptable answer!!
Can you please EITHER advise how to restore the original (in an acceptable way) OR estimate when a fix will be made to the upgrade.
The more of you who complain to them the better!!