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Is my E63 dead? shows "Phone start-up failed.Conta...

Posts: 8
Accepted Solution

Is my E63 dead? shows "Phone start-up failed.Contact the retailer"

[ Edited ]

I did a firmwire update to 400.21.013 along with a password protected Memory card inside my E63.I forgot the password long back,but i could use it, so no problems.However, when i tried to restore the backup file which i made before the update,Vista shows BSOD error in between and restarts.And now when i start the phone,the above error appears on the screen.


Vista has this error report:




Shut down unexpectedly

19-04-2010 11:07

More information available

Problem signature
Problem Event Name:    BlueScreen
OS Version:    6.0.6001.
Locale ID:    16393

Files that help describe the problem (some files may no longer be available)

Extra information about the problem
BCCode:    1000007e
BCP1:    C0000005
BCP2:    89B100F6
BCP3:    86F549F4
BCP4:    86F546F0
OS Version:    6_0_6001
Service Pack:    1_0
Product:    768_1
Server information:    1cffed4e-597a-4168-9ffb-bb2f1081c0d0



I have saved th Vista dump files,but i cant attach it here.

Any ideas,suggestions?

Mobile Guru
Posts: 4,790

Re: Is my E63 dead? shows "Phone start-up failed.Contact the retailer"

Your memory card is the problem here. Remove the card and reset the E63. Read this topic from Psychomania:


‡Thank you for hitting the Blue/Green Star button‡

N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009
Posts: 8

Re: Is my E63 dead? shows "Phone start-up failed.Contact the retailer"

Thank you for the suggession.Your quick reply solved the proble:smileyhappy:
Registered Member
Posts: 1

Re: Is my E63 dead? shows "Phone start-up failed.Contact the retailer"

thank you have managed to sort my phone out

Registered Member
Posts: 1

E 63: Recovering from a failed firmware update

Hi Psychomania:  thanks for your help and explanation of how to hard reset my E63.

My phone crashed 2 weeks ago after an update was installed, and Vodacom and Nokia were unhelpful.  I was about to buy another but read and followed your directions, and it worked!

I am grateful for your assistance.

SunShineToo, Cape Town