19-04-2010 20:42 - edited 19-04-2010 20:43
I did a firmwire update to 400.21.013 along with a password protected Memory card inside my E63.I forgot the password long back,but i could use it, so no problems.However, when i tried to restore the backup file which i made before the update,Vista shows BSOD error in between and restarts.And now when i start the phone,the above error appears on the screen.
Vista has this error report:
Shut down unexpectedly
More information available
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 16393
Files that help describe the problem (some files may no longer be available)
Extra information about the problem
OS Version: 6_0_6001
Service Pack: 1_0
Server information: 1cffed4e-597a-4168-9ffb-bb2f1081c0d0
I have saved th Vista dump files,but i cant attach it here.
Solved! Go to Solution.
Your memory card is the problem here. Remove the card and reset the E63. Read this topic from Psychomania:
Hi Psychomania: thanks for your help and explanation of how to hard reset my E63.
My phone crashed 2 weeks ago after an update was installed, and Vodacom and Nokia were unhelpful. I was about to buy another but read and followed your directions, and it worked!
I am grateful for your assistance.
SunShineToo, Cape Town