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My C6-00 touch Screen Hangs Alot and not respondin...

Contributor
abdelmagidosama
Posts: 9
Accepted Solution

My C6-00 touch Screen Hangs Alot and not responding

Dear Nokia,

 

My C6-00 touch Screen Hangs Alot and not responding 

 

any solutions ???

my Software version V41.0.010

 

Software version date 27.08.11

 

Type RM-612

 

Regards,

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Contributor
abdelmagidosama
Posts: 9

Re: My C6-00 touch Screen Hangs Alot and not responding

even i try Soft Reset but nothing changed :smileyfrustrated:
*#7780#
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Ex-Moderator (Retired)
Jampe
Posts: 832

Re: My C6-00 touch Screen Hangs Alot and not responding

Hi abdelmagidosama,

 

Welcome to the forum! Could be that the memory is low. Firstly clear the browser cache:

 

Browser > Options (right bottom corner) > Settings > Privacy > Clear privacy data.

 

Go to Nokia Store application > Options > Account > Settings > Installation preferences > Select something else than Phone memory. After this delete and reinstall possible application you have installed to phone memory.

 

If the issue persists, then make a back up with Nokia Suite. Type in *#7370# = hard reset, phone memory will be wiped. Restore back up. If not helping, try to do the back up without settings.

 

You can also reinstall the software. The process is the same when updating, but at the end select "reinstall".

 

Hope you get the phone working normally again!

 

Jampe

If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.
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Contributor
abdelmagidosama
Posts: 9

Re: My C6-00 touch Screen Hangs Alot and not responding

Dear Jampe,

Reference to your Solutions, kindly note
1- clear the browser cache :- i cannot click on OPTIONS because touch screen is not working

2- Install preferences :- Same Issue i cannot click on OPTIONS because touch screen is not working

3- Hard Reset:- i go the through this option i take backup and press *#7370# and the free space in phone memory 246 MB and still touch screen not working at all (till now i didn't restore backup)

Please feed me back,

Thanks and best Regards,
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Ex-Moderator (Retired)
Jampe
Posts: 832

Re: My C6-00 touch Screen Hangs Alot and not responding

Sorry to hear the issue did not get fixed. If you notice that this happens when you have some particular application open, try to delete that application.

 

If not, then please try to reinstall the phone software Nokia Suite. The process is the same as when updating

 

If nothing helps, please take the device to your local Nokia Care point and let them inspect it.

 

Hope this helps!

 

Jampe

If the answer solves your issue, please click the ACCEPT AS SOLUTION button so other users can benefit from it as well. Giving a kudos (the white star) if my answer has helped will be appreciated.
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Contributor
abdelmagidosama
Posts: 9

Re: My C6-00 touch Screen Hangs Alot and not responding

[ Edited ]

i already re install the phone software again as per your request and Nothing new ... touch screen was not working & hanging is still there,

Finally, i sent it to Nokia Care Point and they Fix it, touch is slightly slow but it OK.

 

best Regards,

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New Member
anisahmedis
Posts: 1

Re: My C6-00 touch Screen Hangs Alot and not responding

@abdelmagi..
Can u plz tell me how z Nokia Care ppl fix z problem?Was it SW or HW issue?..
Thx in adv.
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Contributor
abdelmagidosama
Posts: 9

Re: My C6-00 touch Screen Hangs Alot and not responding

@anisahmedis

as per they told me it's HW Issue
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Counsellor
whitelotus
Posts: 55

Re: My C6-00 touch Screen Hangs Alot and not responding

The slow response is bad enough, but for the past month or two (it's my wife's phone), when you touch the screen it almost always selects the item right above what you want. You can't really touch the area, but have to use your fingernail to tap it near the bottom of what you want. The C6-00 has the features she wants: full keyboard, small size, and joystick, but I'm thinking about getting her an N97-mini: it's basically  the same phone, metal instead of plastic and no joystick, but I haven't seen reports of screen problems, and there are several related to the C6-00.

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