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Re: N8 Anna "Support software installation failed"...

Counsellor
sewfan99
Posts: 18
Accepted Solution

N8 Anna "Support software installation failed" from OVI

New N8 arrived today with Anna loaded, looks nice and very pleased. Newcomer to smartphones so treading gently. Downloaded and installed OVI suite, all well. Connected phone and started OVI, ran the "install software support" and it failed with above message. N8 device software 022.014, OVI Suite 3.1.1.90.

Its possible in my ignorance that I may have tried to sync before running the "install support software", but for the life of me I can't find a way to get out of this. Date on the phone is today 12/10/2011.  I confess I was hoping for a smoother run than this, but I guess it could all be self inflicted. Be very grateful of any help.

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Ex-Moderator (Retired)
kingblue
Posts: 662

Re: N8 Anna "Support software installation failed" from OVI

Hi sewfan99,

 

Welcome to Nokia Discussion boards!

 

Make sure of the following :

 

- on your N8, date & time should be set correctly (same as on PC)

- on your N8 go to Menu -> Settings -> Application manager -> Installation settings -> "Software installation" should be set to "All" and "Online certificate check should be set to off

 

Disconnect your device from Ovi Suite, re-start it, by holding the power button for 8 seconds.

 

Then before re-connecting your device go in Ovi Suite to Options--> My devices--> 

"Remove this device"

 

Exit Ovi Suite, and re-open it, and then connect your phone again to Ovi Suite.

 

Let me know how it goes!

 

Br,

kingblue

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Counsellor
sewfan99
Posts: 18

Re: N8 Anna "Support software installation failed" from OVI

And what a welcome!

 

My settings were ok as it happens but restarting the phone etc did the trick and the support software installation was automatic and smooth.

Its now also updated with Anna updates and synced to Outlook with 1400 contacts.

 

Brilliant, thank you so much.

 

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Ex-Moderator (Retired)
kingblue
Posts: 662

Re: N8 Anna "Support software installation failed" from OVI

Glad to see that your problem got solved!

If you need any further help, don't hesitate to post here :smileyvery-happy:

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Registered Member
syed_abdullah
Posts: 1

Re: N8 Anna "Support software installation failed" from OVI

But sir im still facing this problem even i have done everything that u suggest... :smileysad:

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Registered Member
ivandesk
Posts: 1

Re: N8 Anna "Support software installation failed" from OVI

Problem still there

 

what can I do now?

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Moderator
aleisha11
Posts: 3,055

Re: N8 Anna "Support software installation failed" from OVI


ivandesk wrote:

Problem still there

 

what can I do now?


You can uninstall and re-install the Nokia Suite. Make sure to close any Nokia Suite applications that are running before you begin.

 

Windows XP:

  1. Click Start, point to Settings, then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Scroll through the list of installed applications, then click Nokia Suite
  4. Click the Add/Remove button.
  5. Click the Uninstall button from the Nokia Suite window, then follow the on-screen instructions until the setup wizard has completed removed the program.
  6. Restart your computer to complete the removal process.

Windows Vista / Windows 7:

  1. Click Start, then click Control Panel.
  2. Click Programs, then click Uninstall a program.
  3. Select Nokia Suite from the list of installed programs, then click Uninstall/Change.
  4. Confirm that you want to remove the Nokia Suite program from your computer.
  5. Restart your computer to complete the removal process.

 

Use the link below to download and re-install it:

 

www.nokia.com/nokiasuite 

 

If you can't find a solution to your problem in the information above, you can also download and run Nokia PC Suite Cleaner 7.1 to make sure all traces of Nokia Suite are removed from your computer.

 

http://dl.nokia.com/ns/suite/Nokia_PC_Suite_Cleaner_7_1_1.exe

 

Hope this helps. :smileyhappy:

 


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