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N8 Belle update, Device is stuck...

Counsellor
Posts: 112
Accepted Solution

N8 Belle update, Device is stuck...

Hello

 

I am trying to update my N8 to the latest firmware, Belle.
Now, it started downloading, en installing, but now it is stuck already at least 20 mins... The screen on the PC says "your device is being restarted"  and a few remarks that say (translation from Dutch): "don't touch your phone, even when it's asking for information, like Language settings or security codes" and the usual "don't use your phone, don't turn it off and don't disconnect the cable"

Now, while the PC says it is being restarted, the phone just stays on, it's not restarting...
So, almost half an hour and nothing happens...

What can I do? I never had a software update taking so long (had N95, N96, N97, N8, N900)
Thanks

Dieter 

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Mobile Overlord
aspergerguy
Posts: 10,000

Re: N8 Belle update, Device is stuck...

@dietervanmarcke

 

What if anything is showing upon phone screen?

 

There comes a point when you wil have to disconnect, but just hope device not left in "flash mode" with black screen which would mean trip to Nokia Care Point unfortunately.

Happy to have helped forum with a Support Ratio = 42.5

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Professor
flagpole
Posts: 403

Re: N8 Belle update, Device is stuck...

there is a point where it says phone is restarting and you have to enter your pin.
There's no dignity in begging for kudos. Do it for the karma.
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Counsellor
Posts: 112

Re: N8 Belle update, Device is stuck...

Thank you for the help, but couldn't take it any longer.
I justed plugged out the USB cable, reset the phone and used another PC.  It did work then!

Thanks 

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New Member
tdsooraj_92
Posts: 2

Re: N8 Belle update, Device is stuck...

I too had the same problem. The screen was stuck showing phone is restarting.But nothing happend for 45 minutes and the phone was off.So i long pressed on power button and phone restarted and everything worked fine,

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