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N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU H...

Sage
Posts: 230

N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

MODS THIS IS NOT A POLL OR IN ANYWAY SHAPE OR FORM A VOTING THREAD IT IS A THREAD TO WARN USERS ABOUT THE PURPLE SCREEN ISSUE AND HOW TO SPOT IT IN THEIR PHONES CLEAR AS DAY , I HAVE BEEN INFORMED FROM THE DIRECTOR OF COMUNICATIONS AT NOKIA VIA TWITTER THAT THIS THREAD IS OK AND THE TEST IMAGE IS FINE TO LOAD UP

 

--------------------------------------------

The following has been added by vandelay (Nokia administrator) :

Please note that there is normally a slight variation in the purple color level in each display unit. This is related to the display manufacturer's optical tuning process. However, some Nokia C7 and Nokia N8 users seem to be experiencing a slightly higher level of purple color tint on their device screens.

 

Nokia Care's technical experts told me that the easiest way to spot this problem is to just look at the black idle screen of the device - if there is a clear purple color tint on the idle screen, you should have the device inspected at a Nokia Care point. They will repair the device the device under warranty if there is a clear defect in the device.


So seeing some purple on the test image does not necessarily mean that your screen is faulty, but we hope that it helps some people to decide whether they should visit a Nokia Care point.

(end of vandelay's addition)

--------------------------------------------

 

as you may or may not have read many n8s and c7s have a purple tint issue

 

this can easily be spoted by saving the picture below to your pc , transfering it to your n8/c7 , then viewing the image in your gallery

 

if the image shows purple squares in some areas then iam afraid you have one of the screens that is showing defects in gradiation of colurs and the greyscale

 

there are also many n8s out in the wild that dont have this problem , i have 3 n8s , my gfriend has one , hers is perfect and shows the test image with no purple tint at all my three n8s all have purple tint and some display it worse then others

 

the test image can be viewed on any brightness and it should display just as it does on your monitor screen ,my gfriends n8 displays the image perfect under all brightness levels yet my three n8s show the purple tint heavily on low brightness and not as much on full brightness

 

the test image can also be viewed via tv out and hdmi out and again if you have a defect screen you will see the image perfect on your tv yet on your n8 screen you will have purple tints

 

here is the test image for you to load to your device and view via the gallery

 

 

 

as stated above if you have one of the screens with defects in colour gradiation you will see some of the squares as purple

 

this shouldnt be happending as there n8s out there that display the test image perfectly

 

from all my research on this in the last month and my time studying ICT systems support in which i have a diploma , it seems clear to me that nokia have used at least two screens in the build of the n8

 

many phones bought between october launch and december dont have the problem yet there are still some that do but not as many as now , phones bought from the end of december up untill current date seem to have the issue moreand its now nearly impossible to find one without the purple tint issue

 

this leads me to believe that from the start nokia were using at least two screen in the n8 , then one started to run out around december and by the end of december a huge majority of n8/c7 handsets have the troubles, if not all of them shipped after december

 

infact ive been to every phone shop in lakeside , chelmsford , colchester which included : carphone warehouse , o2 , vodafone , orange , three ,  phones4u , tmobile all n8/c7 handsets i asked to look at had the problem not one n8 i looked at didnt have the issue 

 

i have been in contact with nokia care escalation team , all they did is send me very badly refurbed handsets back for my brand new n8s ,  which across all three handsets had the following faults

#hdmi covers scratched and worn

#no imei number under the hdmi cover on one of them

#torx screws on battery cover very worn

#plastic top caps not fitted right

#one had a huge gap between the silver screen surround and the main chasis of n8

#they all still had purple tint issue

 

so nokia sent me three refurbed handsets for my brand new n8s , i obvously complained as they were so new i could have taken them back to the shops with the reciept but now nokia had changed the imei numbers my reciept was useless , i said i should be sent three brand new n8s , they again sent me badly refurbed handsets just as bad as the 1st lot and again all three of them had purple screen issues 

 

i complained again and this time supervsior took over the case and agreed that 3 new n8s should be sent to me as mine was so new , she got them sent out and this time they were new but they still have the purple screen issue

 

thats a toatal 12 n8s direct from nokia and all of them have had the issue  so i cant recomend going to a nokia care point or nokia care uk as the refurbs i was sent was a complete joke and looked like they were just used handsets that had been through a rough time

 

through this month of me talking to nokia and sending emails and getting these phones swapped back to a condition of the phones that i sent them , they have said they are investigating it and taking it seriously however after some of their actions towards users (myself included) on these forums it doesnt seem like they are taking it very serious at all , they have known about it for a month now and we still have not had an offical response from nokia themselves

 

if you would like to read more infomation on this problem and to see how wide spread it is then please check the following links

 

http://www.nokiausers.net/forum/nokia-n8/39462-i-think-nokia-using-two-different-types-screen-n8-may...

 

http://www.nokiausers.net/forum/nokia-n8/39532-n8-purple-screen-test-please-take-part-if-you-have-n8...

 

http://www.allaboutsymbian.com/news/item/12604_Defective_screens_found_in_som.php

 

http://forum.dailymobile.se/index.php?topic=39665.0

 

http://www.nokiadna.com/2011/02/nokia-n8-nokia-c7-oled-screen-issues-plauge-nokia-users/

 

http://n8geeks.com/nokia-n8-amoled-display-issue/

 

there are many more threads about this issue across the net and if you google n8 screen problems or n8 purple screen problems you will come acroos many many pages of unhappy users from all across the globe

 

i just hope nokia sort this out soon

 

ho do you users with the problem feel about this issue and how do you think nokia should resolve it

 

id be happy for a screen swap at a nsc or via warranty postal repair as long as it could be done quickly and the user wasnt without their phone for too long after all this is nokias mistake and not the users that bought the phone so all fixes should be at minimal disturbance to them

 

heres hoping when you test the image your not as unlucky as me and many other n8 owners from across the globe , its a brilliant phone but this screen issue lets it down alot especially during watching films and stuff

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Sage
cooldudsubho
Posts: 160

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

Kudos to you buzx.I request the mods to not delete this thread.This thread will help people to spot the problem and get the handset fixed or replaced by nokia care.And i have this issue.

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Mobile Overlord
jimmyireland
Posts: 16,938

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

there already has been a thread the other day with this and it was removed

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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Registered Member
amarokss
Posts: 1

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

My N8 phone is affected by this as well but this is not just an issue, it's clearly a FAULT. Nokia need to do a recall or upload a software patch.

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Counsellor
Posts: 69

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

My N8 (made in Finland) also got this problem, does nokia care point's know about this and exchange the amoled screen on warranty?

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Mobile Guru
93tid
Posts: 3,004

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

 


ljung wrote:

My N8 (made in Finland) also got this problem, does nokia care point's know about this and exchange the amoled screen on warranty?


You can only find out if you take it in for servicing. Allegedly Nokia has stated that they are aware of this issue and have recommended that everyone affected approaches their local NCC. You should do the same.

 

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Sage
Posts: 230

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

sorry to hear you guys are having troubles too , its a shame sucha  great device as the nokia n8 has had an issue like this arise , it is effecting alot of n8/c7 handsets and is quite a widespread issue across the globe

 

it would be great to hear from as many users as possible about this and what they think about it as a user of the c7/n8

 

jimmyireland about your post mate

 

yes it was written by me and yes it ws deleted not once but 3or4 times actually

 

the mods said it was because i had set up a poll and voting system , so i read through forum rules and posted it again with what fitted their guidelines and even put in big caps that it was not a poll but a thread to help users identify a problem and discuss it which is what the forum is for , it was deleted again , i then posted it again with just the test image and how to spot the problem and again put big caps that the post fitted their guidelines and was just to help users , it was again deleted and i was banned by mods for 2 days saying that i had broke forum rules and posted a poll and that the test image wasnt a proper test image

 

i then asked other users to post the image but when they tryed nokias spam filter kicked in with a message saying that their post contained spam and that they should write it again and try posting again

 

to be honest it really looked like they were trying to cover up the issue , fair enough my 1st post could be considered a very very rough poll but the posts i made afterwards were edited to fit nokias guidelines and they still removed them ad banned me and then other users posts were marked as spam

 

so i tweeted alot of people and even nokia have said that as long as the post doesnt contain polls/votes then it will be fine to postand that mods shouldnt delete it , which was excellent news and hopefull this thread will stay and users can load the image and test their screens and then discuss the issue here so nokia can see users discussion in one thread , it will alo help awareness of the issue

 

hence this post that isnt a poll but a thread to help users identify wether their n8/c7 has a screen with a defect in the gradiation of colours

 

as stated in original post not all n8s have this problem my gfriends doesnt and it displays the test image perfectly on all brightness settings , yet my n8s show the image as very purple on low brightness and the brighter the screen goes the less the purple is shown , it is still there just not as visible as it is in the lower brightness settings

 

as i also mentioned many n8s between october and mid december are fine although some still have the problem , yet from mid december till current date the amount of n8s with purple issue is much much higher and it now seems very very rare that you will get a brand new n8 from the shops without this screen issue which leads me to believe that from launch nokia have used at least two screens in the builds of the n8 , some great screens and then the ones with dodgy purple tint , from the threads across the web it seems like the good screens nokia were using either run out or they have failed to source the same screen or the manufactuer of the screen has changed something

 

iam not a nokia hater and iam not here to cause trouble or loose nokia sales etc

 

i love nokia have used them for years and used symbian since the 6680 , iam always helping users across the web with their nokia problems and am an avid user on nokia users please check my profile and feel free to check my posts and how many times ive been thanked for being helpfull

 

http://www.nokiausers.net/forum/members/buxz777.html

 

as you can see i love nokia and spend alot of time using their devices , speaking highly of them and helping their users with problems, i also love good customer services and customer relations

 

i understand that big companys have build issues iam a gadget lover and trained in ict supprt iam not silly and understand that these things happend and building these phones with such complicated electronics and some could end up with issues , it could happend to anyone , sony , apple , samsung , blackberry , lg etc etc

 

however its how the companys react to these issues and relate to their customers that have spent 100s of pounds on their devices that is important , issues do arise , its how the company looks after its customers thats important

 

i think alot of users think the same , they dont expect nokia to click their fingers and go heres a fix but they do expect nokia to investigate the issue and they do expect nokia to relate to its customers and not ignore them or the issue which is what it looks like when posts are deleted and users are banned for posting informative posts that help users identify a problem

 

things like sending users really bad refurbs for brand new n8s also dont help users confidence in nokia statement of going to nokia care about the problem as all i got was second hand looking n8s that still have the problem they were sent off with and the originals were in much better condition

 

like i say iam not here to cause trouble and i love nokia the n8 is the best phone ive ever had and its almost my dream device and everything ive wanted on a device for years its the ultimate convergance device and agadget lovers dream , however when you see your gfriends and some of your mates n8 screens display the test image perfect then your n8 display it with a very purple hue it does dissapoint you and you do hope that nokia will take notice and fix the issue with the least amunt of hassle to the users

 

cheers jimmy and sorry about the long post just wanted to clear some things up

 

now lets get back to discussing the issue and what other users think about it

 

have a great evening

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Professor
j444lh
Posts: 337

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

Cheers for the great posts Buzx and for championing this issue.

I have this issue as well and just hope there is a Firmware fix as I can't see Nokia recalling all these phones.

I would have thought that they would have learnt from Apples PR shambles over the antenna issue on the I4, but judging by the overwhelming silence on this issue, apparently not.

Pity as it spoils a great phone.

N95 (RM159) V31.0.017, N8 (RM596) Belle 111.040.1511
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Mobile Overlord
jimmyireland
Posts: 16,938

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

there is only one discussion and as advised already if your phone has this issue it must be returned to a Nokia care point simple as that and that is the only answer buddy.

If  i have helped at all a click on the white star below would be nice thanks.



Now using the Lumia 1520
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Sage
Posts: 230

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

iam sorry jimmy ireland  but if thats the case then nokia should come out and say something like

 

''if users believe they are effected by the purple screen problem that has arisen on some n8 and c7 handsets we know whats caused it and it can fixed via nsc centre or via postal warranty service ''

 

all we have had is standard replys from nokia mods that can not be taken as offical statements as they are standard replys to users who think they have issues on many threads

 

there has been no offical statement or repair procedure put in place so users dont even know if it can be fixed etc

 

nokia should come out on nokia conversations and say they have a fix if there is one at least users will know it can be fixed , it will be fixed and itll be worth the time it takes to fix it as it wont come back the same or a refurbed handset with the same problem

 

with the motherboard issue nokia were pretty good and come out and said they had identified the issue and it has been put right and to visit the nokia care points for it to be sorted out , why cant they do the same thing here if they have a fix and it can be done at nokia service centres

 

pretty much all the service centres users have been to have said things like '' the n8 is designed like this'' many users have reported the same on forums , which makes me think do nokia service centres even know about it yet

 

ive also tryed sending my n8s to nokia care uk and after an original swap and then two more doorstep swaps iam still no better off and still have the screen issue , this is why i think its important that nokia come out and say something through nokia conversations etc

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Mobile Guru
93tid
Posts: 3,004

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

 


jimmyireland wrote:
there is only one discussion and as advised already if your phone has this issue it must be returned to a Nokia care point simple as that and that is the only answer buddy.

 

I don't think there's a discussion any more - it's painfully obvious there is a major issue with handsets produced in all locations - Finland, China, Korea.

 

We are trying to make it as easy as possible for affected customers to identify whether they have the defective screen.

 

So far the response from NCCs across the globe has been pitiful, to say the least. I sincerely hope that as many affected customers as possible go asap to their nearest NCC with their defective handsets in order to reach quicker the critical mass required for Nokia to acknowledge the probem publicly.

 

For that reason I fully agree with the recommendation given in this forum - take your defective handset to your nearest NCC and have it replaced. I would add - take the test image with you on a USB stick and test the new handset on the spot. If it's defective as well - insist on another replacement.

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Ex-Administrator (Retired)
vandelay
Posts: 3,017

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

The same test image has been live since Friday on this other thread:

http://discussions.europe.nokia.com/t5/Nseries-and-S60-Smartphones/Nokia-n8-display-issue-purple-scr...

 

Here's my reply from that thread:

 

The official Nokia statement that we have received (and posted to a few threads here since Feb 23rd) says that "Nokia is aware of that some C7 and N8 users are experiencing a slight purple color tint on their device screens. We are looking into the reports from users. If you have any queries regarding this, we suggest you contact a Nokia Care point. Nokia apologizes for any inconvenience caused."


There seems to have been some commotion last week over the picture above. Just to make things clear, there's no problem whatsoever with posting that picture on the forum (on the contrary, thank you!).

 

However, the picture was removed when it was accompanied by a poll, asking how many people were experiencing the issue. This is a global support forum, so any threads like these are bound to be read (and polls answered by) mostly by people who are experiencing the problem. This makes any such polls here lose any statistical relevance.

 

We in the Nokia Discussions team are proud to provide all Nokia users a global meeting place to discuss using and troubleshooting their Nokia products. We are strongly against censoring or hiding any issues, on the contrary - there's no point in having a corporate forum like this unless people are free to speak their mind. But sometimes we need to make moderating decisions to keep the discussions on the right track.

 

If anyone wants to discuss this forum's policies, just send me a PM, email (support.discussions@nokia.com), or look me up on Twitter.


I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".
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Advisor
holzlondon
Posts: 21

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

I'm quite concerned about this problem.  I bought my N8 from Nokia Germany directly, and noticed this problem after about 2 weeks of use. 

 

The problem is, here in Germany, nobody seems to know about this problem.  I can't find any German websites covering the issue, so I'm afraid that, if something is finally done in the UK, where it's getting quite a bit of publicity, it won't trickle down to all markets.

 

Or is this something, where if there is a fix to it, it will be implemented globally. 

 

I've never bought an unsubsidized phone before, and feel quite disappointed to have paid over €400 for a phone with a problem that Nokia does not recognise and possibly won't repair.

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Counsellor
Marv3L
Posts: 76

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

Thanks Buxz777 for your detailed post. I am following your thread in Nokiausers as well. I also faced the same problem as yours and found 3 brand new N8 handsets right out of the box showing purple tint. Earlier I shared my experience in this thread.

 

/t5/Nseries-and-S60-Smartphones/My-new-Nokia-n8-screen-show-redist-color/td-p/864943/page/2

 

Last week one of my co-worker bought a new Nokia N8. I checked the clock screensaver and as usual the purple tint is visible. Not only the tint, the phone displays very poor color gradient as well. I opened the gradient test image (http://2oolbox.com/wp-content/uploads/2010/09/image18.png) in his phone browser. To my horror, I found that the smooth gradient is being displayed as about 12-14 columns of solid color variying from pure white to black via some brownish-purple columns. each column is very prominent i.e you can clearly see the edge where one color is diffrent from the adjacent column. the whole thing looks very ugly... as if the color depth of the screen has been reduced to 8 bit windows 98 computer.

 

I played two video clips, one is the preloaded tron trailer and another is a clip from the dreamworks movie Monsters and aliens. the tron video has gray gradients in the sky, those look just pathetic, just like a very heavily compressed dvdrip movie. The monsters and aliens clip did not have any gray gradients, but they had other color gradients and also skin tone of the animated figures, all of those non-black gradients are being displayed properly and the second clip looks vivid.

 

Seems that the problems occur only with gray color and gray gradients. It is not visible for other colors and non-gray gradients. I dont know if it is a hardware problem or software issue, I just want a good display (My other friend has a October N8 with a perfect display) from nokia which was there in the october-november batch.

 

 

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Mobile Emperor
psychomania
Posts: 28,461

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

buzx777, you are in the UK aren't you?

Have you tried the official complaints route yet? If not contact Nokia care by telephone and ask for the official complaints address. They legally have to respond to any constructive complaint and have a good track record for resolving issues. The only down side is that you have to write/type a physical letter, instead of calling or emailing, I recommend you send it recorded delivery.

I don't have the purple tint to my screen (but have seen one that does) but like my previous phone, the HTC Desire, it does have a pink tint on greys when on low to medium brightness. Unfortunately many people are confusing the purple tint issue with the pink tint that's normal on AMOLED screens from certain manufacturers. It was quite a big deal on the HTC Desire & Nexus One this time last year when people were complaining about pink on greys under certain brightness levels but it was found to be normal, not a fault. I believe (but cannot say with 100% certainty) it's normal for samsung made screens with a pen tile matrix to have a pink tint to greys under low to medium brightness but a purple tint is not normal.

The problem with this test is that it can highlight the normal screens as being faulty because some people cannot tell the difference between pink and purple. I would welcome a conversations article that explained the difference between the purple tint issue and the normal pink tint, it would help clear up the confusion over this whole issue.

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Mobile Guru
93tid
Posts: 3,004

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

 


psychomania wrote:


The problem with this test is that it can highlight the normal screens as being faulty because some people cannot tell the difference between pink and purple.


I personally find this comment both offensive and misleading.

 

 

There is no problem with the test - full stop. It is a standard industry test and whatever deviations it brings up are caused only by the display and nothing else - including people's perception of colour. DIsplays should not have any colour tinting (pink, purple or other) regardless of brightness level. Both of mine (N8 and C7) don't and I don't see why anyone should have to put up with anything less than that.

 

If the pink tint is "normal on AMOLED screens from certain manufacturers", i.e. they are unable to produce proper ones, then Nokia should not use them - simple as that.

 

I find any compromises of this type completely unacceptable on a top of the line handset - be it Nokia, Apple, Samsung, HTC or any other.

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Mobile Emperor
psychomania
Posts: 28,461

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

[ Edited ]

Don't shoot the messenger and kindly watch your attitude towards others as that solves nothing. At no stage have I said that a purple screen is normal and agree that it's a problem that needs clarifying and solving.

Don't take my word for it about the pink tint, you can find information about it from a year ago by searching the android forums or google.

 

 

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Sage
cooldudsubho
Posts: 160

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

N8 display which shows purple tint also shows horrible color gradients. 

 

Guys do this test.Select nokia orange theme.Then go to your homescreen and select the default orange wallpaper.By pressing option>Edit home screen>option>change wallpaper>default.Now get rid of all the widgets so that the screen is empty.Now you will see some color edges appearing at the top right corner of the screen.As if the transition of lighter orange to deeper orange is not smooth.If i apply the brightness mod all this edges goes away.What the hell is happening?

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Mobile Guru
rayhipkiss
Posts: 3,936

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

 I can confirm that the Samsung Galaxy S screen displays a pink tint when set to low brightness level, but completely disappears when set to high brightness.

 Those with defective screens will notice a definite purple tint on the clock screen saver which is a more accurate way to determine if the screen is faulty or not.

 

Ray.

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Ex-Administrator (Retired)
vandelay
Posts: 3,017

Re: N8/C7 PURPLE SCREEN ISSUE AND HOW TO SPOT IF YOU HAVE IT PLEASE READ

I have added a chapter to the 1st post. So again, if you have any doubts about your phone's screen, visit a Nokia Care point to have it inspected.

 

@93tid - thank you for the feedback, we will pass it along with other comments on this thread and others regarding this topic.

 

@holzlondon, have you visited a Nokia Care point in Germany? The Nokia statement is global and any official Nokia Care point in Germany should have the same information as in the UK.


I wrote all my posts from 2005-2011 as an "Admin" for this community. I still work for Nokia as an external consultant, so my rank in all posts is now "Employee".
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