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N8 Insert Sim Card problem/error

Posts: 8

N8 Insert Sim Card problem/error

My phone keeps displaying the message: Insert Sim Card then i lose reception and I cannot make or receive phone calls. Even during phone calls I get this error and loose contact.

After this message the menu button doesn't work! It just doesn't respond at all. This message and the menu button problem goes away when I reboot the phone. But after a while it shows up again. It's very annoying i cannot make or receive phone calls properly this way.

After this problem:

I have inserted the sim correctly. I did a software update on the phone. And finally i inserted other sim cards and the phone keeps displaying the error message.

Is this a software error or a hardware problem? Can anyone help?


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Mobile Emperor
Posts: 28,678

Re: N8 Insert Sim Card problem/error

Sadly it appears that your phone has a hardware fault if the issue occurs with difference sim cards.

Depending on how you got the phone you either need to contact your network, the retailer or a Nokia care point for assistance.
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Registered Member
Posts: 1

Re: N8 Insert Sim Card problem/error

I have been using N8 for last 1.5 years. Not had any major problems - been a happy Nokia customer.


For last couple of days my phone keeps restarting and keeps displaying message that Sim Card not found.


I take out the SIm and re-insert it - it behaves ok for sometime, then again back to same restarting routine.


Is this a software issue?


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Mobile Guru
Posts: 2,056

Re: N8 Insert Sim Card problem/error

It is problem with the sim card?
Do other sim cards work fine with your phone?
If other sim cards work fine then you need to get new sim card.
You can get new sim card from relevant service provider offices for a small fee, for this address proof and photos are required.

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