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N96 Camera - 'Feature Not Supported' (FW 30.033)

New Member
Posts: 2

N96 Camera - 'Feature Not Supported' (FW 30.033)

After upgrading the firmware on my N96 to version 30.033, I was shocked to receive a bizarre 'feature not supported' error when I tried to use the camera, whereupon the phone became ususable until reboot.

 

I've searched through various internet fora for suggested solutions, all of which (hard reset, reinstall firmware etc.) had no effect.

 

Any suggestions? 

 

Mobile Guru
phonehacker
Posts: 2,402

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

[ Edited ]

Take your phone to a Nokia care point.

 


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Message Edited by phonehacker on 05-Sep-2009 09:35 AM

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Registered Member
IMSTER21
Posts: 1

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

hi ok your sulotion is to take the phone to a nokia care center?but i dont have access to tht as where i stay(zimbabwe),is ther no news on a fw update? this problem is reali annoyin as nokia should be jumpin around to sort out this mess of thers.. pls assist, thanks..

Mobile Guru
phonehacker
Posts: 2,402

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

[ Edited ]

it's obviously a hardware problem and you can't fix it yourself. that's why i told you have to take the phone to a Nokia Care

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Registered Member
adeldexter
Posts: 1

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

had the same problem, after I was on a off road trip with my brothers jeep, my phone felt into mud, I cleaned it right off , but when I turn on camera it says general: file (or feature) not supported and the camera turns off. I took my phone apart, cleaned the mud inside and the camera is working again. Not sure what I did but camera is working again.

Counsellor
sahil_7
Posts: 55

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

That's an annoying problem! What a waste of the 5 MegaPixel beauty.

Since this problem occurred after upgrading the firmware, it may not truly be a hardware fault. I know it appears to be that way. Unfortunately, there isn't a way to go back to the old firmware.

If you can't go to a Nokia Care center, try to contact Nokia by e-mail/call. I know your country is not listed in the Contact website but you can call a number for another country - whichever one is cheapest for you :-)!
Registered Member
sunny007100
Posts: 2

Re: N96 Camera - 'Feature Not Supported' (FW 30.033)

Well its really a new firmware update problem and nokia is the only responsible for that but well thanks to hall road market in my city i have just go to a simple mobile repairer and he changed my firmware back to 12.00 something and now all the functions working fine at very cheap rate :-)